Best Scottish Tours Reviews 

Reply from Best Scottish Tours

4 days ago

Thank you so much for your wonderful feedback. We are delighted to hear that your 8 Day Best of Scotland with the Jacobite Steam Train tour was everything you had hoped for.

We're especially pleased to hear your lovely comments about Kenny. His thoughtful approach, attention to detail and willingness to include those extra scenic stops are all part of what makes each tour unique. It is wonderful to know that those little additions helped make your experience even more memorable.

We're also delighted that you found the booking process straightforward and appreciated the communication from our office team before and during your tour. We believe that every great holiday starts long before you arrive in Scotland, so it's lovely to hear that you felt supported every step of the way.

Thank you again for choosing Best Scottish Tours. We're so pleased that our small group approach gave you the personal experience you were looking for, and we hope to welcome you back to Scotland for another adventure in the future.

Reply from Best Scottish Tours

4 days ago

Thank you so much for the review of your recent 11-day Grand Tour including the Jacobite Steam Train – a trip that follows a scenic route through our beautiful country, visiting historical sites and packed with experiences to enhance your visit. It sounds like your driver and guide, Tom, really delivered to ensure your tour group had a memorable experience.

A tour such as this takes months of planning and an astonishing amount of effort to pull together in order to deliver a well-organised experience, but despite our team's best efforts, occasionally unforeseen scenarios present additional challenges. When personal items are accidentally left behind by a guest in the Highlands of Scotland where infrastructure is minimal, it can be extremely challenging to get these items repatriated with the owner in a short time frame. In most cases 5 working days is not uncommon.

For clarity, as soon as Tom alerted the office team to the situation, Best Scottish Tours were able to assign 4 different team members to locating and organising your left luggage, and between them they managed to have it moved to your next location within 3 days. Some of the options available transpired to be more onerous than others, but these still had to be explored given the challenging nature of the Scottish Highlands. Although left luggage is ultimately the responsibility of the guest, Best Scottish Tours will always assist in the best way we can to help guests get their belongings back, and in this case, we also covered the full cost of the repatriation.

Our preference would have been to allow Tom to dedicate the very next day to drive you both back to the previous night’s hotel to get your left luggage, but unfortunately this was out of the question as you were on a shared group tour and unexpected detours would have seriously diminished the tour experience for your fellow travellers.

While we regret that this situation caused you distress, we do gently remind all guests of the importance of keeping personal belongings, particularly essential items such as medication and official travel documents, close at hand whenever possible.

Your recommendation means a great deal to us, and we hope that you will return to Scotland as there is still so much more to explore.