Bespoke Gifts Reviews 

211
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Got a beautiful donegal quilted ash wooden Lego block made for my niece with her DOB, starsign, her name and her parents names & a beautiful poem on it, it’s so beautiful with the local wood grain an... See more

Rated 5 out of 5 stars

Ordered a pet memorial candle and a family tree, they were a lovely personalised gift to give. Both Louisa and Aaron from Bespoke could not have been any more helpful they messaged and sent photos... See more

Rated 5 out of 5 stars

I recently ordered and received the most beautiful personalised wooden Santa boards. Delighted with them and to support an Irish, family business. Aaron, one of the owners even followed up delivery wi... See more

Rated 5 out of 5 stars

Your company was excellent service. The personal touch of speaking to somebody regarding an order made it so much easier. Excellent quality products at affordable prices. I would rate your company a... See more

Company details

  1. Gift Shop

Written by the company

Bespoke Gifts is a family-owned business based in Ballybofey, County Donegal, Ireland. We specialise in creating personalised and custom-made gifts for all occasions, such as birthdays, weddings, anniversaries, and more. Whether you are looking for a unique Lego frame, a cosy cushion, a stylish mug, or a thoughtful card, we have something for everyone. Our products are handmade with love and care, using high-quality materials and techniques. We also offer fast and reliable delivery with An Post, so you can receive your order in no time. At Bespoke Gifts, we value our customers and their satisfaction. That’s why we always strive to provide excellent service and support, from the moment you place your order until you receive it. We are happy to answer any questions you may have, and we welcome your feedback and reviews. We believe that personalised gifts are the best way to show your love and appreciation to your friends and family, and we are honoured to be a part of your special moments. Visit our website at bespokegifts.ie to browse our wide range of products and find the perfect gift for yourself or your loved ones. You can also follow us on Facebook and Instagram to see our latest creations and promotions. Thank you for looking at Bespoke Gifts, and we hope to hear from you soon! 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(211)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, very helpful, asked for a few design changes several times and they came back to me with the changes. They informed me of a slight delay when shipping the product.
Could not fault the service and quality of the box. Will absolutely use this company again.

16 December 2022
Rated 4 out of 5 stars

Personal touch

I ordered four personalised items (Wine Box, Chopping Board and two different mugs) from Twin Town Crafts on 28/11/2022.
On 14/12/2022, I received both a message and a telephone call from Aaron, notifying me that one of their suppliers had let them down and they would be unable to complete the Wine Box. He anticipated that it would be January 2023 before he would be able to fulfill my order.
Without question and hesitation, I was offered an apology and a full refund by Aaron. I opted for dispatch to me of the remaining three items and that the Wine Box would be sent directly to my brother when completed. I received my remaining three items on 16/12/2022, only two days after my telephone conversation with Aaron.
The quality of the product from Twin Town Crafts is exceptional.
Small family businesses deserve to be supported. (It is not their fault that suppliers let them down).

14 December 2022
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Replied to messages very quickly. Product is absolutely beautiful. Such fantastic value for money. Have no hesitation in recommending this brand and their products.

16 December 2022
Rated 5 out of 5 stars

The most beautiful personalised Santa boards!

I recently ordered and received the most beautiful personalised wooden Santa boards. Delighted with them and to support an Irish, family business. Aaron, one of the owners even followed up delivery with a phone call and text to ensure I was happy with everything. The workmanship is absolutely amazing. I have two very excited little people about leaving Santa's treats out this Christmas eve. Thank you Aaron and Louisa.

30 November 2022
Rated 4 out of 5 stars

Lovely frame excellent present

Easy to deal, fast shipping, good price.

I received the alert the item I wanted was back in stock and purchased it as a Christmas present.

The frame and Legos are great but would be even better if the frame had actual glass and the print inside the frame rather than Scrabble letters used the font on the picture of the site.

It was shipped quickly and it was excellently packaged and protected.

Overall experience positive and had the small issues above being sorted I would have rated it 5 star.

17 November 2022
Rated 5 out of 5 stars

Attention to detail

Such a personalised, efficient and courteous couple to deal with.
In fact, I made an error in my order. Aaron & Louisa contacted me to right this. They worked with me until my order was exactly as I wished. Therefore, I have no hesitation whatsoever in recommending their business. I wish them luck going forward as they are a pleasure to deal with. Thank you both.

27 November 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look