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Bernzomatic.com Reviews 

1
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TrustScore 3 out of 5

3.2

Fireplace Store
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Company details

  1. Fireplace Store
  2. also in
  3. Boiler and Heating Service

Information provided by various external sources

In the 1940s, the name changed to BernzOmatic, and the company relocated to Rochester, NY. In the 1950s, the first propane torch and fuel cylinder were developed. The use for the propane fuel cylinder was expanded to include leisure time products, cookstoves, lanterns and portable heaters. ...

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

Defective product and absolutely no customer service.

I purchased a ts8000 to replace a 25 year old ts4000. The lower quality of the new item was immediately evident. The ts4000 lite with 1 to 2 trigger pulls until it failed. The ts8000 took at least 5 to more than 20 pulls of the trigger to light. Sometimes it would not light at all. But my main problem was the trigger lock did not work at all. I made multiple attempts to contact customer support to see if they could help but I could not contact a live person. The Bernzomatic AI customer support is totally useless. It appears to be designed to prevent customers from contacting a live person. I ended up returning the ts8000 and purchasing another brand which is so far working fine.

29 November 2024
Unprompted review

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