After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
We purchased a frying pan that did not work on our induction hob due to its size. We contacted Berghoff who offered to replace it for a larger size. The whole process was faultless. We cannot prais... See more
Company replied
Company details
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
760 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bergoff Stir Fry Wok - doesnt work on induction hobs
We ordered a Bergoff Stir Fry Wok. It is labeled as induction compatible. It didnt work on our induction hob. We contacted the seller Eurocast, they acknowledged that it doesnt work on all induction hobs as it has a very small base, and so needs an even smaller induction plate. This is not made clear at point of sale.
They offered to replace it with a larger pan, but we had to pay postage to get it back; despite that they had sold us something taht didnt work.
Customer service has been hopeless. Avoid buying this product unless you know it will work on your hob.
15 January 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Dear Peter,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
As discussed during our correspondence, the wok is induction compatible; however, some induction hobs have minimum pan size requirements and may not recognise cookware with a smaller base. This is a characteristic of certain induction hob designs rather than a fault with the wok itself.
To help resolve the issue, we offered to replace your wok completely free of charge with a larger alternative that would work with your hob, and you agreed to this solution. We simply asked that the original wok be returned to us so that the exchange could be completed.
We're sorry that you were disappointed with this process, but we believe we offered a fair and practical resolution to ensure you received a product better suited to your hob.
We always strive to provide the highest level of service to all our customers, and we're sorry that, on this occasion, we were unable to reach a resolution that met your expectations.
Customer Service Team
Definitely good quality cookware
Definitely good quality cookware. Came well packaged. Good care and cleaning advice given. We had one issue with a lid handle, the edge was a bit sharp. Contacted customer services and they sent out a new handle within five days. Thank you and so far very pleased with our purchase.
29 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Christine,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Excellent service
Excellent service. Customer service staff were very polite and knowledgeable. I went to the ideal home show and bought a set of pans. When I got home I found I had 2 identical frying pans. They were very busy so could see how it happened. Rang and it was replaced within 24 hours , cannot ask for any more than that!
21 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Carolyn,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
High maintenance pans
High maintenance pans, do not buy if you want something that will last without regular care. You need a strict cleaning regime to look after the non stick and these didn't make it to 2 years. A massive waste of money. Very disappointed
21 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Dear Rebecca,
Thank you for your review.
We have checked back through our correspondence with you and you have indicated in your most recent email to us that you invalidated the warranty on this product - albeit unintentionally no doubt.
We do not wish to have any dissatisfied customers and would still like to help you with replacement items in some capacity if at all possible.
Please reply to our latest email and we would be happy to try and find a resolution with you.
Kind regards,
BergHOFF GB
Very helpful
Very helpful, efficient service. Friendly staff. Good quality product too.
21 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Really prompt service
Emailed Berghoff about a faulty lid and received a call back within a couple of hours. Absolutely excellent service. Replacement lids being sent.
17 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello David,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Dangerous all of these products should be recalled
I bought a frying pan which was a lethal weapon. The rivets holding the handle on came flying off like bullets and almost took my eye out
The manufacturer as ignoring my communications
11 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Helen,
Thank you for your review.
The BergHOFF Eurocast range does not have rivets to hold the handle onto the pan. In fact, it is a range of cookware that features detachable handles to enable the pans to be used in the oven.
We have also not received any emails from you to our inbox (sales@berghoffgb.com).
It semms likely that you do not have our product at all so please kindly remove this review and re-post to the relevant company that have supplied you with your cookware.
Kind regards,
Customer Services
Easy to order replacement glass lid…
Easy to order replacement glass lid arrived in good time well packaged
30 March 2026
Reply from BergHOFF Eurocast Cookware
Hello Sally,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
15 years of good use and a couple of pans are wearing out
My pans are starting to wear out after around 15 years hard use. They’ve been in the dishwasher and I’ve occasionally used metal on them. Now the non-stick is starting to fray on a couple of pans from my large set, so I came onto their website to check what the coating was and it doesn’t contain forever chemicals
The pans I’m buying to replace the worn out ones cost 3 times as much
Half my set are still in really good condition and I’m keeping all the glass lids. They’re all still good after 15 years
Overall really really happy with the pans. I never expected non-stick to last this long.
4 April 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello KC,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
A pleasure to cook with!
These are truly amazing. I bought a full set of pans about 20 years ago. I have used and abused them over those years and they are still functioning well. I decided to buy two new frying pans, 20cm and 23cm. What a dream. The non stick surface is remarkable. No oil needed. Nothing sticks. As advised, I now wash the pan in soapy water with a soft dishcloth as soon as I finish cooking in it. It’s so easy! Dry the pan with a damp, clean dishcloth and it’s all done. Low fat/ calorie cooking because you do not need fat or oil to cook. The instruction say to use the glass lid when frying eggs to maintain moisture. I didn’t think this would work but it does. I have a full set of lids but have rarely used them. From now on I will. I would recommend these products to everyone. They are an investment as they last so long. They look stylish too and can be used for any form of cooking method (gas electric etc) , and they can go in the oven if you unscrew and remove the handle. What’s not to like?
19 March 2026
Reply from BergHOFF Eurocast Cookware
Hello Yvonne,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great 26cm saute pan with removable handle
Bought a 26cm saute pan to replace an old one. It's exactly what I was after and lighter than my old one (when you don't use the lid). It's huge too, ideal for what I was after.
Two days after I bought and before it was delivered, they had a 10% off sale. I contacted them and they swiftly reimbursed me for the savings - even more value for money, thank you.
27 March 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Catriona,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you were happy with our service and our products.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
BergHOFF brilliant
I placed an order for some spare parts and after the purchase I realised I’d put the wrong delivery address (silly me), I contacted them through email asking to have the delivery diverted, first thing the next day I received an email from Jacquie stating she had rearranged so my order was sent to the correct address, very polite and efficient, I’ve had this problem before with other companies only to be told ‘it’s your mistake and not our problem’, Jacquie was the most helpful and polite I’ve ever come across and I would have no hesitation advising people to buy from them.
23 March 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Jeff,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Good product warranty registration support
I had bought x2 products but then struggled to register them both. The response was quick and efficient and sorted out the registration for me.
23 March 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Rosemary,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you were happy with our service.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great customer service after a wok was…
Great customer service after a wok was not compatible with my hob. Replacement provided without fuss.
22 February 2026
Reply from BergHOFF Eurocast Cookware
Hello Douglas,
Thank you for your 5* review of BergHOFF!
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hello Gretna,
Thank you for your 5* review of BergHOFF!
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
I've had my previous saute pan from you…
I've had my previous saute pan from you for 12 years. When the surface degraded I tried other pans but none were as good so reordered with you. The pan is excellent as I knew it would be.
17 February 2026
Reply from BergHOFF Eurocast Cookware
Hello Carol,
Thank you for your 5* review of BergHOFF!
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
A versatile frying pan
Just what I ordered though the detachable handle is a bit difficult to locate with the pan
23 January 2026
Reply from BergHOFF Eurocast Cookware
Hello Craig,
Thank you for your 5* review of BergHOFF!
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Do not buy
Do not buy! This company is refusing to honour the warranty. Through no fault of my own (and I promise you the pan has never been in the dishwasher or had anything abrasive on it) the non stick surface has failed. I am so disappointed, having bought several items from this company. They are refusing to refund or replace and say I have to send the pan to them at my expense. I will be contacting Trading Standards as it is a con to say there is a warranty and then fail to honour it. BTW this is after a lot of chasing on my part. A deliberate attempt to flout the law.
5 February 2026
Unprompted review
Reply from BergHOFF Eurocast Cookware
Dear Mrs Singh,
Thank you for your review.
Unfortunately we cannot simply replace a pan on a customer's say so. The item needs to be returned to us for a full inspection and examination by our technical department. If the pan is found to have a manufacturing fault then of course the item will be replaced under the terms of the warranty.
This process is the same as any retailer in the UK - you couldn't simply walk into a high-street store and ask for a new jumper or pair of trousers without first providing the faulty item.
We have sent you the return instructions and maintain our position that you are welcome to send the item back to us for inspection and potential replacement if you believe there to be a genuine manufacturing fault with the product.
We are proud of our products, our after care service and the warranty that we offer our customers and hope you will reconsider our offer to send the item back to allow us to uphold our side of the agreement made when the item was purchased.
Kind regards,
Customer Services
I had accidentally put the same order…
I had accidentally put the same order in twice. I had a phone call from the company to verify. They promptly refunded one of the orders and cancelled it for me.
19 January 2026
Reply from BergHOFF Eurocast Cookware
Hello Lindy,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.