Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
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Review summary
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Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
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I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
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Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Our experience with Beresfords Lettings in Upminster …
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team kept us informed at all times. A big thank you to Chris, Charlie, Taylor and Ella you have all been amazing. We would highly recommend this branch in finding tenancy.
1 June 2026
Unprompted review
Reply from Beresfords
Hi Susan and Tony
Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
The Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result — and she absolutely delivered.
What we loved most about Charlotte was her honesty and straight-talking approach. There is no nonsense or false promises with her, she says it exactly how it is, and in this industry that is incredibly refreshing. It gave us complete confidence that we were in the right hands from day one. Local people in Upminster spoke so highly of her before we instructed Beresfords, and now we completely understand why. If you are selling in Upminster, we genuinely would not go anywhere else.
Charlotte went above and beyond throughout the entire process. She cared about us, our sale and getting us the best possible outcome. She kept us calm during stressful moments, always made herself available and worked tirelessly to get our sale through successfully. She is clearly passionate about what she does and that shows in the service she provides.
She also has an incredible team behind her who truly are a dream team. Everyone worked together seamlessly to get our house sold and you can really tell they all care about their clients and support one another. The communication was excellent throughout and we always felt informed and looked after. They worked so hard for us and ultimately achieved a fantastic price for our home.
I also have to say, after previously buying through another local agent, Balgores, the difference in service was night and day. Sadly, our experience there was very poor and we often felt misled. Working with Charlotte and Beresfords made us realise what a professional, honest and high-quality estate agency service should actually look like. The level of care, communication and professionalism Charlotte provides is far above many other agents in the area.
Charlotte is a huge asset to Beresfords and they are incredibly lucky to have her leading the Upminster office. We were so grateful for everything she did for us that we even bought her a Fortnum & Mason hamper as a thank you — and she truly deserved it!
Thank you again Charlotte and the whole Beresfords Upminster team for all your hard work. We will be recommending you to absolutely everyone we know.
29 May 2026
Unprompted review
Reply from Beresfords
Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office.
Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed.
Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
Really proactive approach from Lauren McComish
Really proactive approach from
Lauren McComish.
Managed to make the whole house rental process seamless for us, busy landlords.
29 May 2026
Unprompted review
Reply from Beresfords
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
Thankyou to all the great team working…
Thankyou to all the great team working in Colchester, shining example of what an estate agent should be! Supportive, knowledgeable, responsive, genuinely invested in their customersI I would recommend them very, very highly to anyone looking for an estate agent who goes above and beyond.Thank you again to Ollie, huge asset to the company he is brilliant, helped get us out lovely forever home and made the whole process so easy and smooth, quick! However equally all a great team every person I spoke to and all make a huge difference. Couldn't recommend them any more highly wouldn't advise any other estate agents truly, but especially the Colchester team of Berefords they are all complete stars!!
14 May 2026
Unprompted review
Reply from Beresfords
Hi Rosie,
Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home.
Alison Horsley, Customer Service Director
Ross Young.
I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.
28 May 2026
Unprompted review
Reply from Beresfords
Hi Jessica
It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him.
Steven Bond
Managing Director - Residential Lettings
Jazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
27 May 2026
Unprompted review
Reply from Beresfords
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Rylie is very helpful and knowledgeable…
Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.
26 May 2026
Unprompted review
Reply from Beresfords
Hi Nicholas
Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
Thumbs up to Jazmin in charge of visit bookings
Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.
26 May 2026
Unprompted review
Reply from Beresfords
Hi Oluwatosin
Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
Inventory Communication
Communication was good, visit notice was adequate to allow tenant availability
26 May 2026
Unprompted review
Reply from Beresfords
Hi Nathan
Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Would highly recommend them.
23 May 2026
Unprompted review
Reply from Beresfords
Hi Anwar
Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward.
Steven Bond
Managing Director - Residential Lettings
Jazmin Jaycock was extremely helpful…
Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.
21 May 2026
Unprompted review
Reply from Beresfords
Hi Pela
Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future.
Steven Bond
Managing Director - Residential Lettings
Beresford are easy to get in touch…
Beresford are easy to get in touch with.
The staff are ready to meet to value and let out my property.
As I have them manage it they make regular visits. William was very helpful.
They have a good maintenance department ready to help.
30 April 2026
Unprompted review
Reply from Beresfords
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
Given our move to a rental was an…
Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.
15 May 2026
Unprompted review
Reply from Beresfords
Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
Steven Bond
Managing Director - Residential Lettings
Geraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
15 May 2026
Unprompted review
Reply from Beresfords
Hi Bujar
Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Nice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
13 May 2026
Unprompted review
Reply from Beresfords
Hi Bobby
Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Amazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
14 May 2026
Unprompted review
Reply from Beresfords
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
They have been amazing
They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful
12 May 2026
Unprompted review
Reply from Beresfords
Hi Sarah
Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
Very friendly and professional staff…
Very friendly and professional staff that you can easily trust
30 April 2026
Unprompted review
Reply from Beresfords
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
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