The salesman in Clifton Moor Benson for Beds looked after my 100 year old dad and 95 year old mum.He had a pleasant interested personality.Was very patient with my parents giving excellent knowledge... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The purchase process in store with Phil at Clifton Moor York was great he was very helpful. The delivery Guys Colin and Luther provided and excellent service. very efficent.
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Great service - staff at Clifton Moor York were brilliant. My current mattress was like a concrete block and I had a very specific set of requirements so I didn’t make a mistake again. Short of hav... See more
Company replied
Company details
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
629 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesman in Clifton Moor Benson for…
The salesman in Clifton Moor Benson for Beds looked after my 100 year old dad and 95 year old mum.He had a pleasant interested personality.Was very patient with my parents giving excellent knowledge helping them to choose a mattress suited to their needs.
28 September 2026
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! We're thrilled to hear that our salesman provided such attentive service to your parents. It's our goal to ensure every customer finds the perfect mattress. We appreciate your support and look forward to serving you again!
Great he purchase process in store with Phil…
The purchase process in store with Phil at Clifton Moor York was great he was very helpful. The delivery Guys Colin and Luther provided and excellent service. very efficent.
26 September 2026
Staff were very helpful,.good choice of…
Staff were very helpful,.good choice of beds.
20 September 2026
Excellent service
Excellent service from initially visiting the store to ordering and delivery
6 August 2026
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from start to finish. Our team works hard to provide top-notch service, and your satisfaction means the world to us. We look forward to serving you again soon!
Good helpful service
20 September 2026
Reply from Bensons For Beds - York553
Thank you for your positive feedback! We're thrilled to hear that you found our service helpful. Our team is dedicated to providing the best experience possible, and your support means a lot to us. We look forward to serving you again soon!
Great service
Great service, prompt delivery and we were kept up to date throughout the process. No pressure sales and given all the time we needed to make a decision. Thoroughly recommend.
20 September 2026
Very helpful and great options and…
Very helpful and great options and layout of the store
17 September 2026
Reply from Bensons For Beds - York553
We're so pleased to hear you found our store helpful and appreciated the options and layout. Thank you for your wonderful feedback!
Team Bensons
Sonya was really helpful and soo kind…
Sonya was really helpful and soo kind words only can’t express how good she was she is definitely an asset to Bensons
15 September 2026
The store was well presented with a…
The store was well presented with a knowledgeable staff member able to assist in making the right choice of design and fabric colour.
16 September 2026
Unprompted review
The lady in the mansfield store was…
The lady in the mansfield store was very helpful. Happy to help. And arrange ever
everything.
The delivery service people was polite and took all the rubbish with them. And place the bed where I wanted it.
17 September 2026
Reply from Bensons For Beds - York553
We're so pleased to hear about your positive experience with our Mansfield store team and their helpfulness in arranging everything. It's also wonderful to know that our delivery service was polite, efficient, and placed your bed exactly where you wanted it. Thank you for sharing your feedback!
Team Bensons
The sales assistant was extremely…
The sales assistant was extremely helpful, patient and knowledgeable
17 September 2026
Staff really helpful
16 September 2026
Great service & knowledge
Great service - staff at Clifton Moor York were brilliant. My current mattress was like a concrete block and I had a very specific set of requirements so I didn’t make a mistake again. Short of having an instore sleepover , the team made sure I covered my options and was happy This is like sleeping on a cloud - so happy! Thank you guys ! True customer service. Please make sure you tell them.
12 September 2026
Reply from Bensons For Beds - York553
We are absolutely thrilled to hear you had such a positive experience at our Clifton Moor York store! It's wonderful that our team helped you find the perfect mattress to meet your specific needs. We are so glad you're enjoying sleeping on a cloud!
Team Bensons
Great to experience with sales advisor…
Great to experience with sales advisor in store. Nice offers and wide range of products to choose from
13 September 2026
Unprompted review
Reply from Bensons For Beds - York553
We're so pleased to hear you had a great experience with our sales advisor in-store. It's wonderful that you found our offers appealing and our product range extensive. Thank you for your kind words!
Team Bensons
The delivery men (Michael and Peter
The delivery men (Michael and Peter - I think that was their names) were most helpful and curteous.
6 September 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our delivery team provided such helpful and courteous service. Thank you for sharing your positive experience with us!
Team Bensons
Excellent service
Excellent service, good communication from ordering to delivery. Stew and Lee the delivery guys were amazing-so fast! Highly recommend Bensons-so much choice and very knowledgeable.
4 September 2026
Your sales lady Emma gave us a…
Your sales lady Emma gave us a fantastic experience at your sales offices. I have never had such a good and informative experience
19 August 2026
Straightforward from shop to delivery
Straightforward from shop to delivery. Friendly, efficient and professional attention throughout.
29 August 2026
Reply from Bensons For Beds - York553
Hi Richard,
Thank you for your lovely review! 😊 We're delighted to hear your experience was straightforward from the showroom right through to delivery. Providing friendly, efficient, and professional service at every stage is exactly what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Really good experience in store at York…
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just find it hard to think that you charge £60 to take away our existing mattress! Make it affordable please.
29 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.