Claire at the Worksop branch was knowledgeable as well as patient, she provided us with lots of information and then gave us space to wander round the store until we made our choice.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From choosing mattress to delivery it was a good experience I received good advice and help choosing the mattress best for me. I was kept informed all the way to the delivery date and it was brought u... See more
The company has got some good staff who are very helpfull with helping you choose youre mattress
We had the Aura TV bed delivered and chose to pay for the build and set up - Wayne, Lewis and Kieren were absolutely excellent - polite and helpful - the bed is very heavy and with the surround sound... See more
Company replied
Company details
About Bensons For Beds - Worksop531
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Babbage Way, Sandy Lane, S80 1UJ, Worksop, Nottinghamshire, United Kingdom
- 1909482502
4.9
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful
The whole process was very easy. Great communication. James and Jack delivered the bed and couldn’t have been more helpful, they really went above and beyond to help me out!
15 January 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
We're happy to hear the process was easy and that you experienced great communication! We appreciate you acknowledging our delivery team; it's great to know they were so helpful.
Delivary was helpful and polite
Delivary was helpful and polite. Really happy with the service and the quality of the beds.
We went back to order 2 more beds and the service we were given in the shop was excellent. This was the Worksop branch.
10 January 2026
Reply from Bensons For Beds - Worksop531
We’re thrilled to hear you had such a positive experience at our Worksop branch and that both our in-store team and delivery team provided excellent service. It’s wonderful to know you were happy with the quality of your beds and returned for more! Thank you for your positive review – Lauryn at Customer Care 💜
Such friendly and knowledgable staff
Such friendly and knowledgable staff. No pressure while looking around the store only good advice when i randomly asked questions about products.
6 January 2026
Reply from Bensons For Beds - Worksop531
Thank you for your lovely feedback Anita! We’re so glad you found our team friendly and knowledgeable, and that you felt comfortable browsing without pressure. We’re always happy to help with advice whenever needed!
Hope to see you again in the future,
Megan at Customer Care!
I have quite serious spine problems
I have quite serious spine problems, both top & bottom. I got fed up with waking during the night in pain, and again on rising in the mornings.
Decided I’d see about a new mattress. Went to Bensons in Worksop as it was our nearest large bed shop.
They had a really good selection of different mattresses. I approached an assistant, who happened to be the Manager, Glenn. I told him of my problems & asked for his help in pointing me in the right direction. I had a good lie down on quite a number of beds. Glenn occasionally asked how I was doing, think I’m getting there I told him.
With no prompting I settled on a Tempur Pro Plus Smartcool mattress + a Tempur Cloud Smartcool Pillow. I paid up & went home.
Delivery was going to be a few weeks, unfortunately it was delayed twice due to manufacturing delays in Denmark. This didn’t bother me though.
It was delivered 2 weeks ago by a couple of friendly chaps,it was explained to me how to look after it etc.
Now for the good bit. I have had 2 weeks of excellent pain free sleep, both the mattress & the pillow are a dream.
Thank You Glenn for helping to get me sorted.
11 November 2025
Unprompted review
Reply from Bensons For Beds - Worksop531
We're happy to hear that you're experiencing excellent, pain-free sleep with your new mattress and pillow. We appreciate you sharing your positive experience and are glad our team could assist you in finding the right solution for your needs. Thank you for your feedback.
Keaton - Team Bensons
Great service from purchasing the bed…
Great service from purchasing the bed through delivery and set up.
1 December 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that you had a great experience with our service, from the purchase to the delivery and setup of your bed!
The right choice
I made several visits to the store trying to find the right mattress to meet my requirements. The staff were always , helpful, informative and had endless patience. I purchased a suitable mattress, and also bought a wardrobe unit , I am delighted with both choices and would recommend. It was essential that I could see and test the mattress,
27 November 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that our team was helpful and patient while you found the perfect mattress. We're glad you are delighted with your mattress and wardrobe unit. Thank you for your recommendation!
We have purchasedbefore and were happy…
We have purchasedbefore and were happy with non pushy staff genuine and friendly. Fair pricing quality products.
27 November 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that you had a positive experience with our team and products. We appreciate your recognition of our fair pricing and quality. Thank you!
Reply from Bensons For Beds - Worksop531
We are so happy to hear that our staff was helpful and pleasant! We appreciate your positive feedback and thank you for your time.
Team Bensons
Excellent service great staff
1 November 2025
Reply from Bensons For Beds - Worksop531
We’re thrilled to hear you had an excellent experience with our team! Great service and friendly staff are what we strive for every day.
Thank you for your positive review – Lauryn at Customer Care 💜
Very knowledgeable and friendly
Very knowledgeable and friendly. No pressure selling. Gave us all the advice we needed.
31 October 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that you found our team knowledgeable and friendly! We appreciate you noting our no-pressure approach and helpful advice. Thanks for your feedback,
Megan at Customer Care
The sales team came and said hello and…
The sales team came and said hello and if we needed help to give them a shout. Which was great as we had the time to try and chat between ourselves.
28 October 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that our sales team provided a helpful and non-intrusive experience. Thank you for taking the time to share your positive feedback with us.
Until next time, thank you,
Megan at Customer Care
Trustworthy and professional
Very professionally handled by very pleasant staff. Delivery and collection of old mattresses extremely well handled, hygiene levels above and beyond expectation. Very well handled by all from start to finish of purchase
12 October 2025
Reply from Bensons For Beds - Worksop531
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was pleasant and professional, and that the delivery and collection were handled well with high hygiene standards.
See you next time! Megan at Customer Care 😊
Efficient service
Efficient service. Kept in touch from purchase to delivery. Good reputation.
18 October 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear about your efficient service experience and that you were kept informed throughout the purchase and delivery process. Thank you for your review – Lauryn at Customer Care 💜
The staff were friendly and very…
The staff were friendly and very helpful. They were insightful and had good knowledge of their products and listened to our needs and advise accordingly.
11 October 2025
Reply from Bensons For Beds - Worksop531
We appreciate you sharing your experience! We're happy to hear that our staff was friendly, helpful, and insightful. We value your feedback and are glad they listened to your needs and advised accordingly. Thank you for your review Jonathan– Lauryn at Customer Care 💜
Brilliant staff
All the staff at the Worksop branch were helpful and friendly. We got exactly what we were looking for at a very reasonable price. Very happy.
9 October 2025
Reply from Bensons For Beds - Worksop531
We appreciate you sharing your experience with us. We're happy to hear that our team was helpful and friendly and that you found what you were looking for at a great price.
Thank you for your review – Lauryn at Customer Care 💜
A superb service
From choosing and ordering in the store to the delivery and construction of the bed everything was fantastic. The guy in the store was very helpful and informative the bed was delivered exactly when they said it would, and the delivery guys where in and out in no time the bed built and all the packaging taken away, a superb service 👌
3 October 2025
Reply from Bensons For Beds - Worksop531
Thank you for your fantastic feedback! We’re thrilled to hear everything from in-store support to delivery and assembly exceeded your expectations. We appreciate you choosing us!
Thank you,
Megan at Customer Care
Very professional service with no…
Very professional service with no pressure selling just friendly helpful advice.
13 September 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that you found our service professional, friendly, and helpful! We appreciate your positive feedback regarding our sales approach.
Thank you,
Lauryn at Customer Care.
Ottoman Bed
The workmen were excellent and would recommend Benson for Beds to anyone
11 September 2025
Reply from Bensons For Beds - Worksop531
Thank you for recommending Benson for Beds! Our exceptional workmen take pride in delivering excellent service to our valuable customers. We truly appreciate your support. #happycustomers #BensonforBeds
Excellent service
Great and helpful service from Glenn.spent time to make sure we made the right choice
3 September 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that you had a great experience! We appreciate you mentioning the helpful service you received and thank you for your feedback.
Best Wishes,
Megan at Customer Care
Very knowledgeable manager guided us…
Very knowledgeable manager guided us and help us it’s all our requirements. And we feel we made the right decision with his help
2 September 2025
Reply from Bensons For Beds - Worksop531
We're happy to hear that our manager's expertise helped you make the right decision and fulfil your needs. We appreciate you sharing your positive experience!
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.