We'll see what the bed's like after a few weeks. However, the purchasing experience was brilliant. What a turnaround from an expected ordeal traipsing from shop to shop. Luckily we picked Bensons firs... See more
Company replied
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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See what reviewers are saying
We had good service from Bensons instore staff from choosing a new bed and matteress. Delivery was on the day and time promised, emailed few days before delivery we had a phone call 30 minutes before... See more
Company replied
Cherie listened to what we wanted, and then gave us ample time to be shown around the showroom, trying various mattresses, until we found one suitable. She explained about the returns policy, should t... See more
Company replied
From our visit to the showroom through to the delivery and assembly of our new bed, we cannot criticise the quality of customer service. We were also kept up to date with the manufacture and dispatch... See more
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Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
655 reviews
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In store and online experience
We first went into the shop in Worcester and the sales man was so kind and was eager to help us find the best mattress for our needs and price point.
We then went away to decide and bought online.
When it was delivered, the delivery man was very efficient and friendly and was great!
17 September 2026
Reply from Bensons For Beds - Worcester722
Hi Miss Cooke, we are so pleased you are happy with your product and the experience you have received.
Really happy with my experience at…
Really happy with my experience at Benson‘s for beds in Worcester the manager Simon was absolutely fantastic. Made our experience in store exceptional
19 September 2026
Reply from Bensons For Beds - Worcester722
Hi Miss Thomas, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Benson Beds highly recommended at Blackpole Retail Park, Worcester
We had excellent experience at Benson Beds, Worcester. The sales staff advised us, friendly, delivery as promised, courteous and careful when putting bed together. Full marks all round, highly recommended
21 September 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for choosing Benson Beds and leaving such a kind review! We are thrilled that our sales staff provided excellent service and that your delivery was on time and executed with care. We appreciate your recommendation and hope to see you again soon!
Showroom staff plus delivery team were great!!
Showroom staff plus delivery team were pleasant, knowledgeable, had good communication skills and were punctual. We are very pleased with the product too.
Would definitely recommend Bensons for Beds to others.
4 September 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for taking the time to share your positive experience with us! Our team takes great pride in providing exceptional service and we're thrilled to hear that you had a pleasant and punctual experience with both our showroom and delivery team. We're also glad to know that you are pleased with the product and we appreciate your recommendation. Thank you for choosing Bensons for Beds!
Very happy
The sales assistant Neil was very helpful and friendly. Dedicated time and effort to ensure we found the right bed and mattress to our specifications, and provided us with lots of helpful information with regards aftercare and maintenance.
19 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for your kind words about Neil and our service! We pride ourselves on going the extra mile to make sure our customers find the perfect bed and mattress, and we're happy to hear he provided you with helpful information for aftercare and maintenance. We appreciate your business!
Great service
Great service, good products .
Bought in sale .
Delivered on correct date and time.
Perfect.
Sales man really helpful explanation of products 1st class his name is Gary .
And 2 delivery drivers again 1st class with instructions and assembly of bed
18 September 2026
Reply from Bensons For Beds - Worcester722
We are thrilled to hear you had a great experience shopping with us! Our team takes pride in providing exceptional service and we are so glad that Gary and our delivery drivers exceeded your expectations. Thank you for choosing us for your purchase.
Such a very friendly and helpful always…
Such a very friendly and helpful always a pleasure to visit thank you especially Garry !!
19 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We strive to provide exceptional customer service, and we are glad to hear Garry was able to assist you. We value your patronage and look forward to serving you in the future.
The guys who came and dismantled and…
The guys who came and dismantled and took away our double bed and them assembled 2 single beds were fantastic. They were quick, efficient and friendly.
17 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for taking the time to leave such a positive review! Our team strives to provide quick, efficient, and friendly service for all our customers. We're thrilled to hear that we could meet your expectations and make the process hassle-free for you. Thank you for choosing our business!
Really family friendly
Really family friendly, able to shop with young children being well accommodated for. Staff went above and beyond.
16 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for the positive feedback! We strive to make our store a welcoming and family-friendly environment. Our staff is dedicated to providing the best service possible and we're thrilled to hear they went above and beyond for you and your children. We look forward to seeing you again soon!
Gary was very helpful and knew what he…
Gary was very helpful and knew what he was talking about he was pleasant to talk to so experience in buying a new bed was pleasant to.
10 September 2026
Reply from Bensons For Beds - Worcester722
"Thank you for your kind words! We're so glad Gary provided you with a positive and knowledgeable shopping experience. We hope you love your new bed!" #HappyCustomers #QualityService
He made me feel important
He made me feel important. Also he spent time explaining the difference in the beds and mattresses.
5 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for your positive feedback! Our top priority is making our customers feel important and informed about their purchase. We're glad that you had a great experience with us. And here's to many more nights of restful sleep on your new bed and mattress!
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We are thrilled to hear that you are satisfied with our delivery and enjoying your new bed. It's our goal to provide top-notch service and quality products to all of our customers. Thank you for choosing us!
Good clear information on the products…
Good clear information on the products available. Gary was particularly knowledgeable and helpful.
2 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for your positive review! We strive to provide clear information on our products and we are delighted that Gary's knowledge and helpful attitude stood out to you. We appreciate your support and look forward to serving you again in the future.
Great help and service
Simon really helped us to find just the right mattress for my daughter.
2 September 2026
Reply from Bensons For Beds - Worcester722
Thank you for sharing your positive experience with us, we're glad Simon was able to assist you in finding the perfect mattress for your daughter! We strive to provide exceptional service and are delighted to have helped. See you again soon!
Our assistant Lauren smith was…
Our assistant Lauren smith was invaluable she explained about the different mattresses and made suggestions on the information we gave her. We settled on a mattress and the transaction was completed without any fuss. Thank you Lauren and Bensons
28 August 2026
Reply from Bensons For Beds - Worcester722
Thank you for choosing Bensons for your new mattress, and for your kind words about our assistant Lauren! We are thrilled to know that she was able to provide helpful information and make your experience with us smooth and hassle-free. We appreciate your business and look forward to serving you again in the future. Sweet dreams on your new mattress!
Reply from Bensons For Beds - Worcester722
Thank you for the shoutout and kind words! We're so glad to hear that Simon provided excellent customer service during your visit. We always strive to go above and beyond for our customers. See you next time! #HappyCustomers #CustomerServiceGoals
Fantastic Service & An Unexpected 0% Finance Bonus!
Went in to help a friend sort a bed , ended up coming out with bed for myself 😊had a really positive experience at Cherie was absolutely lovely—friendly, helpful, and very knowledgeable. She made the whole process easy and enjoyable without being pushy, and took the time to help me find exactly what I was looking for.
The 0% finance option was an unexpected but absolutely fab offering, which made the purchase even better. Excellent customer service
22 August 2026
Reply from Bensons For Beds - Worcester722
Thank you so much for the kind words and for choosing us for your new bed! We're happy that your experience at our store was easy, enjoyable and without pressure. We strive to provide excellent customer service and we're glad you had a positive experience with Cherie. Enjoy your new bed and thank you for your support! 😊🛏️ #HappyCustomers #ExcellentService #NewBedGoals
Top marks all round
Good showroom, great service from Gary (Worcester store), and the little one loves her mattress.
3 August 2026
Reply from Bensons For Beds - Worcester722
"Thank you for your kind words! We're happy to hear that our Worcester store and team, especially Gary, provided you with a great experience. It's also wonderful to know your little one loves their new mattress. We appreciate your support!" #CustomerLove #HappyShopping
Everything was great.
Everything was great. Delivery was on time. Phone call 10mins before delivery. No complaints whatsoever.
23 August 2026
Reply from Bensons For Beds - Worcester722
"Thank you for the positive review! We're so glad to hear that everything went smoothly and that you were satisfied with our delivery and communication. We appreciate your business!"
Reply from Bensons For Beds - Worcester722
Hello Helen,
Thank you for your wonderful feedback! 😊 We're thrilled to hear you received great service from start to finish. Your kind words mean a lot to the team, and we hope you're enjoying your purchase. Thanks for choosing us,
Megan | Customer Care Specialist⭐
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