The sales assistant was extremely helpful and knowledgeable, she went through a range of prices and benefits of the range of mattresses which was very helpful. The whole experience was very comfortabl... See more
Location
Switch locationUnit 6 Cardinal Point Retail Park, B78 3JG Tamworth, Staffordshire, GB
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Great service received in store, Shirley was knowledgeable and extremely helpful when we had questions but we were free to explore the store by ourselves without feeling hovered over. Can't wait for o... See more
Company replied
Bought a bed from their premium range expecting quality finish. Even though I paid almost £1000 (this being with their discount on Black Friday) the price does not justify the quality offered. O... See more
Company replied
From the initial enquiry to delivery Bensons has been great. No pushy sales, no hidden costs just straight forward good customer service. Beds were delivered when we wanted and to the rooms if our cho... See more
Company replied
Company details
About Bensons For Beds - Tamworth517
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Cardinal Point Retail Park, B78 3JG, Tamworth, Staffordshire, United Kingdom
- 182754111
4.8
Excellent
414 reviews
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The sales assistant was extremely…
The sales assistant was extremely helpful and knowledgeable, she went through a range of prices and benefits of the range of mattresses which was very helpful. The whole experience was very comfortable.
17 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sharon in the Tamworth store and then…
Sharon in the Tamworth store and then we compared the products elsewhere and it was very easy to then order from home.
4 October 2026
Reply from Bensons For Beds - Tamworth517
Thank you for your kind words about Sharon in Store
The lady who was helping us find a…
The lady who was helping us find a mattress was very helpful
1 October 2026
Reply from Bensons For Beds - Tamworth517
Thank you for your kind words! We're thrilled to hear that our team member provided you with great assistance in finding the perfect mattress. Your satisfaction is our priority, and we look forward to helping you again in the future!
Recommended
Excellent product choice and very Professional and Informative experience from all involved from visiting the shop through to the delivery and installation.
1 October 2026
Unprompted review
Reply from Bensons For Beds - Tamworth517
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience from start to finish. Our team works hard to provide excellent service, and your feedback inspires us to keep it up. We look forward to serving you again!
Great service received in store
Great service received in store, Shirley was knowledgeable and extremely helpful when we had questions but we were free to explore the store by ourselves without feeling hovered over. Can't wait for our new bed and mattress to arrive!
23 September 2026
Reply from Bensons For Beds - Tamworth517
Thank you for your wonderful review! We're thrilled to hear that Shirley provided you with the perfect balance of assistance and freedom while you explored. We can't wait for you to enjoy your new bed and mattress. Come back anytime!
Many thanks to Chris who was so kind
Many thanks to Chris who was so kind, patient and knowlegeable
19 September 2026
Reply from Bensons For Beds - Tamworth517
Thank you for your kind words! We are so grateful to have Chris as part of our team. We're glad you had a positive experience with him. We'll be sure to pass on your kind words to him. Thank you for choosing our business!
Arrived on time
Arrived on time . Delivery package was in good condition. Two gentlemen was very pleasant and very careful delivering the item to the bedroom.
6 September 2026
Reply from Bensons For Beds - Tamworth517
Thank you for sharing your positive experience! We pride ourselves on timely and careful delivery to ensure our customers are satisfied. We appreciate your support and can't wait to serve you again in the future.
Reply from Bensons For Beds - Tamworth517
Thank you so much for your positive feedback! Our team takes great pride in providing helpful and friendly service to our valued customers. We are glad we could assist you in-store and hope to see you again soon.
Benson for Beds were very helpful from…
Benson for Beds were very helpful from the visit to the store to delivery. The delivery guys were exceptional very polite and professional. They even removed shoes and respected my property.
25 August 2026
Unprompted review
Reply from Bensons For Beds - Tamworth517
Thank you for your wonderful review! We're thrilled to hear that our team provided you with exceptional service from start to finish. Our delivery team takes pride in being respectful and professional. We appreciate your support and look forward to serving you again!
Great service from start to delivery
Great service from looking around the store, purchasing, communication and delivery. All staff involved were friendly whilst professional, polite and excellent at their roles. Thank you!
18 August 2026
Unprompted review
Reply from Bensons For Beds - Tamworth517
Thank you for your wonderful feedback! We're delighted to hear that you experienced great service throughout your journey with us, from browsing to delivery. It's fantastic to know that our staff were friendly, professional, and excellent in their roles.
Team Bensons
Sharon in the store was very…
Sharon in the store was very knowledgeable and took us straight to the right mattress for us.
The delivery guys were also great, ringing ahead to say they were on their way and were very polite and considerate.
13 August 2026
Reply from Bensons For Beds - Tamworth517
Hi Mrs Jones,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Sharon was able to use her knowledge and expertise to help you find the perfect mattress so quickly. It's also great to know that our delivery team kept you updated with a courtesy call and provided a polite and considerate service on the day.
We’d love to serve you again in the future,
Megan | Customer Care Specialist✨
Excellent Service
Friendly, informative staff in store.
Delivery on time.
Respectful, courteous delivery team.
4 August 2026
Reply from Bensons For Beds - Tamworth517
Hey Sue,
Thank you for your wonderful review! 😊 We're delighted to hear that our in-store team was friendly and informative, helping you make the right choice with confidence. It's also great to know your delivery arrived on time and that our delivery team were respectful and courteous throughout. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
Poor delivery Unhelpful and rude staff
Unhelpful and rude staff. My family and I have purchased 3 mattresses over the past few months every time we were told it would be a 3 week wait once we confirmed the delivery date in reality this couldn’t have been further from the truth. Even though we prepaid in full months prior to the delivery date, We ended up having to wait between four and eight weeks for the mattresses to be delivered once to confirmed. We were also told the Tamworth store manager was out and there was nobody who could help us for a month. We were only given the option to cancel our order but only recover 75% of the funds.
Eager to take our money in advance, not so eager to deliver once requested
No request for further details was actually sent by the end of the week.
3 August 2026
Unprompted review
Reply from Bensons For Beds - Tamworth517
We're sorry to hear that you were dissatisfied with both the service received and the delivery times for your mattress orders. We would like the opportunity to investigate the concerns you have raised. We have sent a request for your order details, please send these to us as soon as you can. We will be happy to review the matter further and respond accordingly.
We look forward to hearing from you.
We would like to say a huge thank you to Shirley
We would like to say a huge thank you to Shirley at the Tamworth branch for the outstanding service she gave us when choosing our beds and mattresses.
This isn’t the first time we’ve bought from Shirley. She helped us choose our beds about 10 years ago, and because of the excellent service we received then, we returned again today. Once again, she was absolutely fantastic.
Shirley is friendly, knowledgeable, and incredibly helpful. She took the time to explain everything we needed to know, answered all of our questions, and helped us choose the perfect beds and mattresses without any pressure.
She went above and beyond to get us the best deal possible, and nothing was too much trouble. Her patience, professionalism, and exceptional customer service made the whole experience a pleasure.
Shirley is a real credit to the Tamworth branch, and we wouldn’t hesitate to recommend her to anyone looking for outstanding service. Thank you again, Shirley – we’ll definitely be back! Colette & Alan Tonks
2 August 2026
Unprompted review
Reply from Bensons For Beds - Tamworth517
We are absolutely thrilled to hear about your outstanding experience with us, and it's wonderful to know that our team member provided such fantastic service once again. We're delighted that their friendly, knowledgeable, and helpful approach made choosing your beds and mattresses a pleasure. Thank you for your kind words and recommendation!
Team Bensons
Our salesperson Chris showed excellent…
Our salesperson Chris showed excellent product knowledge and was brilliant advising us for our purchase of three new beds and mattresses. I couldn't recommend Bensons for Beds more for their service and professionalism.
28 July 2026
Reply from Bensons For Beds - Tamworth517
Hello Mr Pegg,
Thank you for your fantastic review! We're delighted to hear Chris's excellent product knowledge and advice helped you choose the perfect beds and mattresses. We'll be sure to pass on your kind words to him. Thank you for your recommendation- It means the world!😊
Take care,
Bensons for Beds
very friendly staff
very friendly staff , good knowledge of products and able to find a bed and mattress to fit my requirements.
28 July 2026
Reply from Bensons For Beds - Tamworth517
Thank you for your wonderful review! We're so pleased to hear our friendly and knowledgeable team helped you find the perfect bed and mattress for your needs. We really appreciate your feedback and hope you enjoy a great night's sleep! 😊
Great experience with great helpful…
Great experience with great helpful staff supplying me with 2 mattresses at short notice.
24 July 2026
Reply from Bensons For Beds - Tamworth517
We're so pleased to hear you had a great experience with our helpful staff and that we were able to supply you with two mattresses at short notice. Thank you for your wonderful feedback!
Excellent bed
Excellent bed ! Good service from the ladies in Tamworth. One issue, we were apparently scammed on delivery day by being informed someone had changed our billing or delivery address using a convincing Bensons email page !!
23 July 2026
Reply from Bensons For Beds - Tamworth517
We're delighted to hear you're pleased with your bed and the service from our store team. We're very concerned to learn about the delivery day issue you experienced and are investigating this matter.
Excellent service
Excellent service and good choice of mattress following some sound advice. Very pleased.
Including removal of my old one.
20 July 2026
Reply from Bensons For Beds - Tamworth517
We're so pleased to hear you received excellent service and found our advice helpful in choosing your mattress. It's great that we could also assist with removing your old one! Thank you for your feedback!
Team Bensons
Excellent customer service from Shirley…
Excellent customer service from Shirley in the Tamworth branch. she went above and beyond to help us find the right mattress. She gave us lots of helpful advice and guidance.
22 July 2026
Reply from Bensons For Beds - Tamworth517
We're so pleased to hear about the excellent customer service you received from our team member in the Tamworth branch. It's wonderful that they went above and beyond to help you find the right mattress and provided helpful advice and guidance.
Thank you for your review - Lauryn at Customer Care 💜
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