Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... See more
Company replied
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... See more
Company replied
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... See more
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Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
320 reviews
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Excellent service for the second time
Excellent service for the second time. I’ve bought from them before. Delivered on time, notified days before a time slot for the day and phone call 30 mins before to say they’re on their way. The bed is really comfortable and a great sleep.
6 May 2026
Reply from Bensons For Beds - Swansea707
We're happy to hear that you are enjoying the comfort of your bed! It's great to know our service met your expectations again with timely delivery and helpful notifications. Thank you for your continued support and positive feedback.
Team Bensons
Reply from Bensons For Beds - Swansea707
We're happy to hear you found a great bed at a good price! Thank you for sharing your positive experience; we appreciate it.
Team Bensons
Excellent communication
Excellent communication, knowledgeable staff who took the time to explain all the options and nuances of the stock.
30 April 2026
Reply from Bensons For Beds - Swansea707
Thank you for the great review! 😊 We’re so pleased to hear our team took the time to clearly explain all the options and details — great communication and product knowledge are so important to us. Thanks again for choosing us! 🌟
Reply from Bensons For Beds - Swansea707
Thank you! We’re glad you found us easy to deal with and that our knowledgeable team delivered great service 😊
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist💜
Bought bed,didn't like it
Bought bed,didn't like it, took it back within 40 days and was able to change it
17 April 2026
Reply from Bensons For Beds - Swansea707
Thanks for sharing! We’re glad the exchange process was smooth and you found the right bed .
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
The assistant was really helpful and…
The assistant was really helpful and didn't rush us and let us take our time. explaining everything as we went along
18 April 2026
Reply from Bensons For Beds - Swansea707
Thanks so much! We’re glad our assistant could support you every step of the way ⭐ Sleep well and sweet dreams!
Megan | Customer Care Specialist
Overall great experience ,keep up to…
Overall great experience ,keep up to date with plenty emails and delivery times ,staff where very helpful ,delivery was on time and they carried to bedroom and unpacked nice to have a good old fashioned service 5*
13 April 2026
Reply from Bensons For Beds - Swansea707
We're glad you enjoyed your experience! It's great to hear you were kept informed with timely updates and that our helpful delivery staff provided a wonderful service, delivering with care. Thank you!
Team Bensons
I had a wonderful experience when we…
I had a wonderful experience when we went to the Swansea show room, Bethan was wonderful she took down all the points we were looking for and then, worked with us to be able to find the perfect match. We were made to feel so at easy and comfortable, this lead to us making the purchase. Highly recommend survive 100%
25 March 2026
Reply from Bensons For Beds - Swansea707
We’re delighted to hear you had such a wonderful experience at our Swansea showroom. It’s great to know Bethan took the time to understand exactly what you were looking for and worked closely with you to find the perfect match. We’re so pleased you felt comfortable and at ease throughout the process, and that this led to a confident purchase. Thank you for your high recommendation.
💜 Thank you for your positive review – Lauryn at Customer Care
Happy with my new bed
Very happy with my new bed from Bensons, from going to the shop where everyone was more than helpful, no pressure selling. Staff were knowledgable
on all their products.
The delivery of the bed and leading up to delivery went smooth, I was contacted and informed every step of the way, and delivery day went smooth.
Delivery men were excellent on time and helpful
5 April 2026
Reply from Bensons For Beds - Swansea707
Thank you for your lovely review! 😊 We’re so pleased to hear you’re happy with your new bed and that our store team made your visit relaxed and helpful, with no pressure at all. It’s great to know you felt well informed throughout and that everything ran smoothly right through to delivery. Our delivery team will really appreciate your kind words too. Enjoy your new bed and thank you for choosing Bensons,
Megan | Customer Care Specialist💜
Friendly knowledgeable staff
Friendly knowledgeable staff, made to feel welcome, very pleased with our purchase
3 April 2026
Reply from Bensons For Beds - Swansea707
We're so glad to hear you felt welcome and found our staff helpful! Thank you for your purchase; we appreciate your positive feedback.
Reply from Bensons For Beds - Swansea707
Really appreciate the feedback — our team will love hearing this 🙌
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist✨
Great staff and excellent service
The staff were extremely helpful and attentive. Everything from choosing a bed to payment and delivery info was very clear.
24 March 2026
Reply from Bensons For Beds - Swansea707
Thank you for your lovely feedback Mrs Clarke! 😊 We’re delighted to hear our team was attentive and made everything clear from choosing your bed right through to delivery. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist🛏️✨
Great service .Delivery persons…
Great service .Delivery persons couldn't get lorry to us so they carried the bed up 2 flights of steps.
25 March 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you for the great feedback! 😊 Really glad to hear you received such brilliant service — huge credit to the delivery team for carrying everything up two flights of steps when the lorry couldn’t get close. We’re thrilled they made sure your bed arrived safely,
Megan | Customer Care Specialist✨
Amazing customer service and very…
Amazing customer service and very helpful. The lady that dealt with my wife and I explained everything and gave us the info we needed to make the purchase of our new bed a breeze. I would highly recommend a visit to the Swansea Branch of Bensons for Beds.
24 March 2026
Reply from Bensons For Beds - Swansea707
Thanks for the amazing review David! So glad our Swansea team made everything easy and stress‑free — helpful advice, clear info, and great service is what we love to deliver. Enjoy your new bed,
Megan at Customer Care🌟
Excellent experience.
Excellent experience.
We went into the shops my son tested few of the mattresses
Then he found the one.
I also got Igel pillow oh let me tell you so cool it is helping me sleep while going through premi menopause what a pillow.
I used the finance option is to good not to so affordable and the delivery was excellent. They was very professional respected my property parked sensibly and helped to take it upstairs.
Great experience I won't go no where else for beds and accessories.
Excellent staff full of knowledge in the shop we felt guided and Informed.
22 March 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for sharing your excellent experience Lindsey! We’re delighted to hear your son found the perfect mattress and that you’re loving your iGel pillow—especially knowing it’s helping you sleep better during peri‑menopause. That means a lot to us.
Your kind words about our knowledgeable staff and how guided and informed you felt in store truly mean the world. We’re so pleased to hear you wouldn’t go anywhere else for beds and accessories.
Thank you again for your lovely review,
Megan at Customer Care! ✨
Very pleased customer
Very pleased with the process, start to finish.Professional and knowledgeable staff in the shop with absolutely no pressure experience. Allowed us to take our time trying out the various options. After making our decision on what we wanted, the purchase was easy. We were offered several purchase options and were able to choose the one best for us. Delivery was made quickly and on time as planned. Delivery men were very polite and professional. They were respectful of our property, set up the bed very quickly and were in and out in no time at all. Excellent service all round. Would recommend to anyone shopping for a new bed or mattress.
20 March 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly from start to finish. Our professional, knowledgeable shop staff will be thrilled to know their no‑pressure approach helped you take your time and find the right option comfortably.
Thank you for your lovely comments — we truly appreciate your recommendation and are so glad you had excellent service all round!
Sleep well,
Megan at Customer Care🛏️✨
Reply from Bensons For Beds - Swansea707
Thank you for giving us 5 stars Julia! Great to hear everything arrived on time and the team were courteous and helpful. Really appreciate your feedback,
Megan at Customer Care! 😊✨
New bed from benson for beds
this is the first time I have shopped at Benson for beds and it won't be the last. I was very impressed by the service and staff, they were very informative and professional. Purchased a new bed and very happy with the purchase and product
11 March 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you so much! 😊 We’re delighted to hear your first experience with Bensons was such a positive one. It’s great to know you found our team informative, professional, and helpful — and we’re thrilled you’re happy with your new bed. We look forward to welcoming you back again,
Megan at Customer Care
The best in beds
Brilliant service and great staff
Great prices
We will only shop here
1 March 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Lindsey,
We're happy to hear that you had a brilliant experience with our great staff and prices. Thank you for your loyalty; we appreciate it.
Stewart - Team Bensons
Excellent service in the store
Excellent service in the store, & the delivery men, they put the frame together in no time at all ,& were very helpful.
5 March 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you so much for your wonderful feedback! We’re delighted to hear you received excellent service in-store and that our delivery team had everything set up quickly and professionally. We truly appreciate you taking the time to share your experience.
— Megan at Customer Care
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