the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
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I had a wonderful experience at the shop! The atmosphere was really admirable, making it a pleasure to browse. The staff member (Joe) was incredibly helpful, professional, and relaxed, ensuring ther... See more
Company replied
Andrea was very friendly and helped to make sense of all the available options. She was excellent with detailing all of the financial options and made the process very easy. Would 100% recommend. Than... See more
Company replied
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
Company replied
Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
618 reviews
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the staff were very professional and…
the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our purchase.
delivery was super efficient and we were informed through out the process . took our old mattress away no problem.
24 August 2026
May use AI-assist with repliesRead more
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Exceptional Service and Quality Products – A Shopping Delight!
I had a wonderful experience at the shop! The atmosphere was really admirable, making it a pleasure to browse. The staff member (Joe) was incredibly helpful, professional, and relaxed, ensuring there was no pressure while we explored our options.
We ended up purchasing three sets of beds and mattresses for our dream home, and I can't thank the staff enough for their support throughout the process. Their assistance made the whole experience enjoyable and stress-free. Highly recommend this shop to anyone looking for quality products and excellent service!
22 August 2026
Reply from Bensons For Beds - Sunderland530
Hello Dr Anbu,
Thank you for such a fantastic review! 😊 We're delighted to hear that Joe made your experience so enjoyable with his helpful, professional, and relaxed approach. Helping you find the perfect beds and mattresses for your dream home, without any pressure, is exactly the service we strive to provide. We'll be sure to pass on your kind words to Joe. Thank you for your recommendation, and we wish you many happy and comfortable nights in your new home!
Megan | Customer Care Specialist🏡✨
Thanks Andrea - Sunderland
Andrea was very friendly and helped to make sense of all the available options. She was excellent with detailing all of the financial options and made the process very easy. Would 100% recommend. Thanks for all of your help.
23 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much for the kind words, ! Our team at Bensons For Beds, Sunderland is dedicated to providing exceptional service and making the process as easy as possible for our clients. We are so glad to hear that Andrea went above and beyond in assisting you. We truly appreciate your recommendation and look forward to continuing to serve you.
Service was great
3 July 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for the positive feedback! Our team works hard to provide exceptional service to all of our customers. We are grateful for your support.
Reply from Bensons For Beds - Sunderland530
Thank you for your kind words! We strive to provide the best customer service and make sure our team is highly knowledgeable about our products. We are glad you had a great experience with us!
delivery today from Lee and Stew was…
delivery today from Lee and Stew was exceptionally good efficient quick thorough and very pleasant cant recommend them highly enough
13 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
"Thank you for your kind words! We're so glad that Lee and Stew provided exceptional delivery service for you. Their efficiency and thoroughness are what we strive for. We'll be sure to pass along your praise to them. Thank you for recommending us!"
Excellent service!
Andrea from the Sunderland store was excellent! Gave us lots of helpful information, she was so lovely and patient with us, and we are so pleased with our choice of bed!
12 August 2026
Unprompted review
Ottoman Bed
Darren gave us a clear demonstration and explanation of the products we were interested in. He was polite and professional.
9 August 2026
Reply from Bensons For Beds - Sunderland530
"Thank you for taking the time to share your experience, we are thrilled that Darren was able to provide exceptional service and knowledge. We appreciate your support and hope to see you again soon!" #HappyCustomers #QualityService
Great customer service
Great customer service from Darren, explained everything in detail. Pleasant and courteous while helping us to choose our goods.
9 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your review! We're so glad to hear that Darren provided excellent customer service and made your shopping experience enjoyable. We strive to make sure our customers are well taken care of. Thank you for choosing us!
Great salesman
11 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for your review! We are thrilled to hear about your experience with our salesman. Our team takes pride in providing exceptional customer service. We appreciate your support and hope to see you again soon!
Helpful advice without being pushy
Helpful advice without being pushy. Genuine interest in what suited us best with plenty of advice on the different mattresses.Very helpful lady .
10 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for the kind words! We're thrilled to hear our team provided you with genuine and helpful advice for finding the perfect mattress. We truly value your satisfaction and are always happy to assist.
Brilliant service from start to finish.
From choosing the mattress in store to it being delivered everything went smoothly . Jo the lady who helped us was friendly professional and knowledgeable. The guys who delivered were on time , friendly and polite.
10 August 2026
Reply from Bensons For Beds - Sunderland530
We are so pleased to hear that your experience, from choosing your mattress to its delivery, went so smoothly! It's wonderful that our team member was friendly, professional, and knowledgeable, and that our delivery team was on time, friendly, and polite.
Team Bensons
The salesman Marc was very helpful
The salesman Marc was very helpful, mindful to my needs and made good suggestions to help with my purchase
7 August 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our salesman was very helpful and mindful of your needs, offering great suggestions to assist with your purchase. Thank you for your wonderful feedback!
Team Bensons
Benson for beds
Andrea the sales assistant was really helpful as I was not sure what I needed.The delivery was spot on time and Peter and Michael were excellent.so my experience with Benson was very good and I would recommend them to anyone.
14 July 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our sales assistant was really helpful in guiding you. It's wonderful that your delivery was on time and that our delivery team was excellent. We're delighted you had a very good experience and would recommend us!
Team Bensons
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you received great service throughout your experience with us, from the sale all the way to delivery. Thank you for your wonderful feedback!
Team Bensons
I visited Benson for Beds at Roker in…
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitable mattress for him / us across a range of prices. Jo was extremely friendly and helpful and gave us her experienced opinion. We came away to have a think and I went back today to purchase one of the mattresses Jo recommended after doing some online research about it. Thanks so much for your help Jo! I think we’d still be looking now without your help and recommendation!
4 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about your positive experience at our Roker store! It's wonderful that our team member was able to help you find the perfect mattress to alleviate back pain. We're delighted that their experienced opinion and helpfulness made your decision easier.
Team Bensons
Great item
Great product,kept informed of the delivery time,helpful friendly delivery team, would recommend great customer service from start to finish
3 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that you were kept informed about your delivery and that our delivery team was helpful and friendly. We truly appreciate your kind words about our customer service from start to finish.
Team Bensons
We visited Bensons just to look and we…
We visited Bensons just to look and we received good advice so we returned a few days later with our measurements. We were looked after really well and everything was explained in detail. Big shout out to Joanne who was fab.
1 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your fantastic feedback! We're delighted to hear that you received good advice and were looked after so well during your visits. It's wonderful that everything was explained in detail, and we appreciate you highlighting Joanne for their excellent service. We're so pleased you had such a positive experience!
Team Bensons
The staff were very helpful and patient…
The staff were very helpful and patient in helping us choose a bed.
4 August 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our staff were very helpful and patient in assisting you with choosing your new bed! Thank you for your wonderful feedback.
Team Bensons
Jo was really approachable and…
Jo was really approachable and knowledgeble. Helped me get to get quickly to a couple of choices and gave us time to consider these without any pressure. Sorting out the admin was painless and quick, no hard selling. Upsold a couple fo relevant items based on our conversation which I would not have thought about.
2 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our team member was approachable and knowledgeable, helping you quickly find choices without any pressure. It's wonderful that the administrative process was painless and quick, and that relevant items were suggested based on your conversation.
Team Bensons
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