Marc provided an amazing service - friendly, relaxed, knowledgeable and listened to all of needs. Great selections of products and prices and after care which led us to purchase our new frame, mattres... See more
Company replied
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How helpful and friendly the staff were and how they made the experience of choosing the right bed/mattress stress-free and easy. Thank you to Andrea. We had previously been to another store but... See more
Company replied
Roker Retail Park - Darren Went in today, first time buying a mattress so didn’t know what I was looking for. Darren was really helpful and I initially was just going to have a look around but did a... See more
Company replied
The service I received .The shop assistant Darren talked me through everything about the type of mattress that was most suited to me .They have a computer that is attached to a special bed and when yo... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
643 reviews
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Great service from Bensons from…
Great service from Bensons from deciding upon which product to delivery of it. Would highly recommend.
17 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from Joanne her…
Excellent service from Joanne her service was second to none, a lovely helpful lady. Nothing was yo much bother. She us an asset to the company
15 October 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joanne. She truly goes above and beyond for our customers, and we’re lucky to have her on our team. We look forward to serving you again soon!
The service I received .The shop…
The service I received .The shop assistant Darren talked me through everything about the type of mattress that was most suited to me .They have a computer that is attached to a special bed and when you lie on it it's able to work out your pressure points and what type of mattress would be for you.
10 October 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Darren provided you with such helpful service and that you enjoyed our unique mattress testing experience. We strive to ensure every customer finds their perfect match. We look forward to seeing you again soon!
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and staff. Our team works hard to provide the best for our customers, and your kind words motivate us even more. We look forward to serving you again soon!
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that you found our service honest and informative. Our team is dedicated to providing a friendly and reassuring experience for all our customers. We appreciate your support and look forward to serving you again!
Benson's made bed hunting easy!
How helpful and friendly the staff were and how they made the experience of choosing the right bed/mattress stress-free and easy. Thank you to Andrea.
We had previously been to another store but we were so happy we decided to go to Benson's for the service, quality and good deals and reassurance.
Definitely will recommend.
3 October 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Andrea and our team made your mattress shopping experience enjoyable and stress-free. Your recommendation means a lot to us. We look forward to serving you again in the future!
Roker Retail Park
Roker Retail Park - Darren
Went in today, first time buying a mattress so didn’t know what I was looking for. Darren was really helpful and I initially was just going to have a look around but did a sleep pro test to see which sort of mattress was best for my sleeping position. Found one in my price range and got pillows and a mattress protector too.
Was so simple and easy and I’m really glad I went in and got it all sorted straight away.
4 October 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Darren provided you with such great assistance in finding the perfect mattress. It's fantastic that you found everything you needed in one visit. We appreciate your business and look forward to helping you again!
From the moment I stepped into the…
From the moment I stepped into the store until my mattress was delivery the staff were knowledgeable, friendly and efficient.
3 October 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that our team provided you with knowledgeable and friendly service throughout your experience. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new mattress!
Marc provided an amazing service
Marc provided an amazing service - friendly, relaxed, knowledgeable and listened to all of needs. Great selections of products and prices and after care which led us to purchase our new frame, mattress and pillows. Have already recommended to friends and family!
2 October 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Marc provided you with such great service and that you found the perfect products. Your recommendations mean the world to us. We look forward to serving you and your friends and family again soon!
Reply from Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that you appreciated our knowledgeable approach without the hard sell. Our goal is to provide a comfortable experience for our customers. We look forward to serving you again soon!
Good service from Sunderland staff very…
Good service from Sunderland staff very knowledgeable and good advice on mattress.
28 September 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that our Sunderland staff provided you with knowledgeable service and helpful advice on your mattress. Your satisfaction is our priority, and we hope to see you again soon!
Reply from Bensons For Beds - Sunderland530
Thank you for your kind review are we are glad you received great service in store
Your Sales Rep Marc was excellent
Your Sales Rep Marc was excellent, offering guidance, expertise & advice without direct sales pressure. it would be a 5* review if the prices were a little kinder to the pocket.
25 September 2026
Reply from Bensons For Beds - Sunderland530
Thank you for taking the time to leave us a review. We're delighted to hear that Marc provided excellent guidance, expertise, and advice throughout your visit, while ensuring you felt supported rather than pressured. I'll be sure to pass your kind comments on to him.
We also appreciate your feedback regarding our pricing. We understand that investing in quality furniture is a significant decision, and we're always striving to offer the best possible value alongside our products and service.
Thank you again for your feedback and for choosing Bensons. We hope to welcome you back in the future.
We were given good product information…
We were given good product information when purchasing the bed. Constant updates regarding production and delivered on time. Professional service from start to finish.
27 September 2026
Reply from Bensons For Beds - Sunderland530
We're delighted to hear that you received helpful product information when choosing your bed and that our team kept you updated throughout the production and delivery process. Providing a professional service from start to finish is exactly what we strive for, so it's wonderful to know we met your expectations.
Great service and staff
22 September 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
"Thank you for the kind words! Our team takes great pride in providing exceptional service. We appreciate you choosing us for your needs." #customerlove #happycustomers
Reply from Bensons For Beds - Sunderland530
Thank you for your kind words! Our team takes pride in providing outstanding customer service and we're glad to see it reflected in your experience with us. We truly appreciate your support and look forward to serving you again.
Helpful Staff
The lady I ordered bed from was so helpful and friendly, her name is Andrea, I would recommend anyone to go to Bensons. The good service continued through to delivery. The lads Reece and Colin, were great, so helpful and friendly too.
17 September 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We are absolutely delighted to hear that your experience with us, from your initial order to the delivery, was so positive. It's fantastic to know that our team members were helpful and friendly throughout the entire process. We truly appreciate your recommendation!
Team Bensons
Staff helpful and everything explained.
18 September 2026
Reply from Bensons For Beds - Sunderland530
We are thrilled to hear that our staff was able to assist you and provide a thorough explanation of everything. Thank you for your kind words and for choosing our business. We look forward to serving you again in the future!
Great sales lady who helped us through…
Great sales lady who helped us through the whole process of buying a new bed
20 September 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that our sales lady made your bed buying process smooth and enjoyable. We appreciate your support and look forward to serving you again in the future!
Showed us all the available mattresses…
Showed us all the available mattresses and explained the different options.
Delivery staff extremely professional.
11 September 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your positive review! We are thrilled to hear that you had a great experience at our store and that our delivery staff provided professional service. We are happy to offer a variety of mattress options to meet your needs. Thank you for choosing us!
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