Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... See more
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... See more
Company replied
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... See more
Company replied
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... See more
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
481 reviews
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Frame Okay, TV Disappointing
Just got around to setting up the bed frame from Bensons Beds. Nothing particularly special solid enough, easy to assemble, but that’s about it. Can’t comment on the mattress, as I already use my own orthopaedic one.
Main issue: the Sharp TV supplied with the frame is a letdown. Basic functionality only, and it can’t connect to my phone or other smart devices. Not everyone sticks to Netflix and mainstream apps so the TV feels outdated and extremely limiting.
In short:
Bed frame: fine, easy build, does the job.
TV: outdated, poor connectivity, disappointing for the price. They said it could be a Samsung or LG but most definitely not a Sharp (Do people still use this?)
Wouldn’t recommend for anyone hoping for a “smart” bedroom experience. Unless they can guarantee a better TV
3 December 2024
Reply from Bensons For Beds - Stoke350
We appreciate you sharing your experience. We're glad the bed frame was easy to assemble. We're sorry the TV's functionality and connectivity didn't meet your expectations for a smart experience. Your feedback regarding the TV options is valuable and will be shared with our team. Thank you, Megan at Customer care
Great sales staff Tom
Our sales man Tom was friendly alert and discreetly attentive he was very good and recommending us beds and trying to find what we were looking for. I was 95% sure I wasn’t going to buy anything but we came out with an amazing deal so thank you.
25 May 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're glad you enjoyed your experience. It's wonderful to hear that our team member was helpful and attentive to your needs. Thank you for sharing your positive feedback; we appreciate it! Take care, Megan at Customer care
Excellent service
very helpful staff who were not pushy. Answered all my questions and let me take my time deciding on a wardrobe. Explained process and timescales. Very good customer service.
9 May 2025
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! We are glad our staff provided you with a positive and stress-free experience. We believe in putting our customers first and providing top-notch customer service. We appreciate your business and look forward to seeing you again soon! #customerfirst #excellentcustomerservice
Reply from Bensons For Beds - Stoke350
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that our team provided you with great help and customer service. It's our pleasure to serve you!
Delivery service
Excellent friendly professional service, would definitely recommend.
6 May 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! We strive to provide excellent, friendly, and professional service to all of our customers. We're so happy to hear that you would recommend us.
Sleep well,
Team Bensons💜
Experience was very good
Experience was very good, delivery driver was great carrying all my boxes to the appropriate place as they were really heavy, much appreciated.
28 January 2025
Reply from Bensons For Beds - Stoke350
Thank you for sharing your positive experience with us! We are glad that our delivery team was able to assist you and carry your heavy boxes to the right spot. Your satisfaction is our top priority.
Sleep well, Team Bensons💜
Lovely showroom
Lovely showroom, really good experience. Leigh was really helpful and knowledgeable.
25 April 2025
Reply from Bensons For Beds - Stoke350
Thank you for your kind words Jess! We're thrilled to hear you had a great experience at our showroom. Leigh is a valuable member of our team and we appreciate your recognition of their expertise and helpfulness. We look forward to seeing you again soon!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Stoke350
Thank you for recognising our dedication to providing excellent service! It's our goal to always exceed our customers' expectations. We truly appreciate your positive feedback and look forward to seeing you and your family in the future😊
Take care, Team Bensons💜
Member of staff was excellent
Member of staff was not pushy, left us alone but was there to give guidance. Was very friendly and informative
21 April 2025
Reply from Bensons For Beds - Stoke350
Thank you for your feedback! We're glad you had a pleasant experience with our staff and appreciate their balance of being helpful without being pushy. We hope to see you again soon! 😄
Sleep well, Team Bensons💜
What a fantastic supplier
What a fantastic supplier. From first ordering my mattress to delivery their service was first class. Due to my mistake I ordered the wrong size mattress, but when I rang customer service they sorted out my problem. I had to pay for the delivery of the correct mattress and collection of the wrong one, but again the service was incredible. THANK YOU TO THE SHOWRROM STAFF AND THE DELIVERY CREWS FOR YOUR KINDNESS AND HELP
22 April 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful review! We are thrilled to hear that our team provided first-class service and quickly resolved your mistake. We always strive to go above and beyond for our customers. Thank you for choosing us as your mattress supplier. Sleep well, Team Bensons💜
Excellent staff
Excellent staff in a spacious, clean and tidy store. They went the extra mile, and I left a very happy customer. Thank you!
We need to support shops like this rather than just buy online.
14 April 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you so much for your kind words and support! Our team takes pride in providing exceptional service and maintaining a clean and organized store. We truly appreciate your business and hope to see you again soon. Let's continue to support local businesses together! 🙏 #ShopLocal #SupportSmallBusiness
Lovely store in Stoke
Lovely store in Stoke . Friendly service, no pushy sales. Lots of info, time to discuss and browse . Quality beds, purchase made easy .
8 April 2025
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! We take pride in providing a welcoming and pressure-free shopping experience. It was a pleasure helping you find the perfect bed. Happy sleeping! 😊 #QualityBeds #CustomerSatisfaction
Helpful and knowledgeable staff
1 April 2025
Reply from Bensons For Beds - Stoke350
We appreciate you taking the time to share your experience! Our team is happy to know our knowledge was helpful to you. Thank you, Megan at Customer Care
Bensons Stoke team
Absolutely superb from start to finish. Called into the shop Saturday 11:00 picked the mattress. Delivered and on the bed Sunday 10:00. Fantastic. Brilliant team there and my sincere thanks. Wonderful !!!
25 March 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that you had such a positive experience with us! It's wonderful to know that you were impressed with our team and the swift delivery of your mattress. Thank you for your fantastic feedback, Megan at Customer Care
Reply from Bensons For Beds - Stoke350
We appreciate your feedback and are so glad you found our service helpful and informative without feeling any pressure. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Stoke350
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
The wide choice of possible beds
The wide choice of possible mattresses and bed frames. The wide choice of prices including sale prices available available.
Not least your employee, Mr Mike Samson.
He was calm, measured my best mattress support need which was Medium, polite and patient.
16 March 2025
Reply from Bensons For Beds - Stoke350
We appreciate you highlighting our wide selection and pricing. We're happy to hear that our employee provided excellent assistance, guiding you to the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
Great experience with very helpful and…
Great experience with very helpful and knowledgable staff, helped me make a good decision. Easy process made easier by the very helpful staff member I spoke with, and eventually purchased a mattress from. Stress free experience from start to finish. (No hard selling) 😀 Great!!
12 March 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that our knowledgeable staff provided a stress-free experience and helped you choose the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
Great service, can’t wait for delivery of purchase!
Tom was brilliant, great knowledge and took his time making sure I was happy with my choice of mattress! Stoke store - festival park.
6 March 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the knowledge shared and the time spent ensuring your satisfaction with the mattress selection. Take care, Megan at Customer Care.
Great member off staff!!
Leigh was very knowledgable and was bale to direct me to the best bed for me quickly and efficiently.
24 February 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that you found the perfect bed with our help! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
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