Very happy with the service from Bensons For Beds at Festival Park. We were looking for an unusual sized mattress and were encouraged to try the relevant ones as much as we liked. Amanda made sure the... See more
Company replied
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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See what reviewers are saying
Great service throughout from the shop we brought the bed from to the delivery. The sales staff helped us with selecting the right mattress to suit our needs to organising payments and delivery date.... See more
Tom is a good sales person he asked the right questions so he knew what we required he's very nolagable and well mannered .we also had the right pillows to suite us with the orthopaedic mattress which... See more
Company replied
We went straight to Lee who was incredibly helpful, he listened to what we wanted and indulged us while we decided what we wanted. We never felt pressurised for a sale, it was a very good experience... See more
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
502 reviews
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New double bed
Visited the store on Festival Park, Stoke on Trent where personalised service helped me choose a new divan bed, mattress and headboard. Great delivery experience too.
7 September 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful review! We're thrilled to hear that our personalized service helped you find the perfect divan bed, mattress, and headboard. It's great to know you had a smooth delivery experience as well. We appreciate your support and look forward to serving you again!
1st delivery wrong bed frame plus…
1st delivery wrong bed frame plus unhappy with mattress, delivery team excellent and polite. Items were to be swapped new delivery time was around 3 weeks not good . 2nd delivery wrong mattress again, delivery team dragging bed a d mattress around on walls , not happy as I refuse sign for wrong items . Customer Services refund £149 for trouble new mattress to be delivered 1st September but then get email saying 17th September. I will not be recommending or using this company again.
28 August 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Hello Sandra,
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your order and understand your frustration. We sincerely apologise for the incorrect bed frame and mattress deliveries, as well as the delays and conflicting delivery information you received. We are also concerned to hear about your comments regarding the handling of items during delivery and appreciate you bringing this to our attention. Your feedback has been shared with the relevant teams for review,
Megan | Customer Care Specialist
Great overall experience
Great overall experience
We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out and then we went into store for a replacement. Using the mattress body tester we looked into various medium mattresses with Leigh at our local store as our guide. There was no pressure to buy, it was purely based on comfort, he would wander away rather than constantly hovering in our perifory. He was friendly and answered all of our questions and delivery is booked for just over a weeks time.
25 August 2026
Reply from Bensons For Beds - Stoke350
Hi Sarah,
Thank you for your wonderful feedback! 😊 While discovering mattress springs making an unexpected appearance after just three years wasn't part of the plan, we're delighted to hear our team helped get things back on track. 🛏️✨
It's great to hear that our phone team sorted things quickly and that Leigh made the replacement process easy and enjoyable.
The mattress body tester clearly helped point you in the right direction, and we're thrilled you've found a replacement that feels just right. Now the countdown is on until delivery day! 🎉
Thanks for choosing us, and we'll be sure to pass your kind words on to Leigh,
Megan | Customer Care Specialist⭐
Excellant help from the staff
Excellant help from the staff. Mike was very helpful and showed us various options. He didnt rush us and was very polite and knowledgeable. I would recommend him to my family and friends
21 August 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such excellent help and showed you various options without rushing you. It's great to know they were polite and knowledgeable.
Team Bensons
Very attentive and helpful staff
Very attentive and helpful staff. They afforded me an opportunity to try out all mattresses
18 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our staff was attentive and helpful, and that you had the opportunity to try out all the mattresses!
Team Bensons
Really helpful assistant.Who listened…
Really helpful assistant.Who listened and gave us advice and a great product.
16 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our assistant was really helpful, listened to your needs, and provided excellent advice and a great product. Thank you for your wonderful feedback!
Team Bensons
A great experience
A great experience
Leigh does a wonderful job and is an asset to the company
15 August 2026
Reply from Bensons For Beds - Stoke350
Hey Sue,
Thank you for your wonderful review! 😊 We're delighted to hear that you had a great experience and that Leigh provided such excellent service. It's fantastic to know that their help and dedication made such a positive impression. We'll be sure to pass on your kind words, as I'm sure they'll mean a lot. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
Very good support in store
Very good support in store, delivery process and ongoing communication excellent… delivered on time and helped to place the mattress upstairs
17 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear you received very good support in-store and that the delivery process and ongoing communication were excellent. It's wonderful that your mattress was delivered on time and helped to be placed upstairs!
Team Bensons
Everyone we dealt with was very…
Everyone we dealt with was very friendly and efficient.
14 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that everyone you dealt with was friendly and efficient. Thank you for sharing your positive experience!
Team Bensons
The staff that attended to us was very…
The staff that attended to us was very patient and took time to take us around to explore our choices. When payment options we initially prepared had some delays. She remained patient and understanding
9 August 2026
Reply from Bensons For Beds - Stoke350
We're so glad to hear our staff provided such patient and understanding service, especially when faced with unexpected payment delays. We appreciate you sharing your positive experience!
Team Bensons
We were well updated with our order
We were well updated with our order. Good service from start to finish.
9 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that you were well updated with your order and that you experienced good service from start to finish! Thank you for your positive feedback.
Team Bensons
Very professional from start to finish
1 August 2026
Reply from Bensons For Beds - Stoke350
We are so pleased you had a great and professional experience with us from start to finish. Thank you for your wonderful feedback!
Team Bensons
Pleasant delivery team
Pleasant delivery team, on time & took mattress upstairs & took away packaging
29 July 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our delivery team was pleasant, on time, and took care of taking your mattress upstairs and removing the packaging. Thank you for your wonderful feedback!
Team Bensons
Great experience
Great experience
Quick efficient
Friendly staff
No pressure but good advice to get the best fitting bed for my wife
Quick delivery and straight to correct without hassle
Thank you
24 July 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! We're delighted to hear you had such a great experience with us. It's fantastic to know that our friendly team provided helpful advice without any pressure, helping you find the best bed for your wife's needs. We're also pleased that your delivery was quick, efficient, and hassle-free. Thank you for choosing Bensons for Beds, and we hope you enjoy your new bed for many years to come! 😊
A well set out store with lovely…
A well set out store with lovely knowledgeable staff. Went in with elderly mil. , she didn't feel rushed in making her decision, or obliged yo buy. Will shop there again 🙂
17 July 2026
Reply from Bensons For Beds - Stoke350
We're so pleased you found our store well set out and our staff lovely and knowledgeable. It's wonderful that your mother-in-law felt comfortable and not rushed. We look forward to seeing you again!
Thank you for your positive review - Lauryn at Customer Care
Great to purchase instore
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are around a hundred beds and mattresses on show , so would be difficult to choose without the assistant’s guidance . Really good to see so many ‘“ in person” definitely prefer to choose a new bed this way rather than online. Highly recommend both the store and Amanda in particular
11 July 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team member provided helpful guidance without being pushy, making your decision easier. Thank you for your kind words and recommendation!
Mike was excellent
Every thing went super smoothly Mike was knowledgeable and extremely efficient, all in all a good experience
6 July 2026
Reply from Bensons For Beds - Stoke350
We're so pleased everything went smoothly and that our team member was knowledgeable and efficient. It's wonderful to hear you had a good experience. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Stoke350
We are so pleased that our team member was helpful and knowledgeable. We truly appreciate your kind words and feedback!
Team Bensons
Bensons for beds Festival Park
Mike was very helpful during our purchase. We had seen a product online and wanted to see if it was inspire. Mike approached us, with absolutely no pressure, just to check if we were okay or had any questions. He was able to help us with everything we had to ask and any queries and helped to ensure we had the best deal possible.
28 June 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear our team member was helpful and ensured you had the best deal possible. It's wonderful that you felt no pressure and had all your questions answered.
Team Bensons
Great experience
Great experience, went with no idea of what to pick came back happy and satisfied. Absolute good customer service. Thanks
29 June 2026
Reply from Bensons For Beds - Stoke350
We're so pleased you had a great experience and found our customer service to be excellent. Thank you for your kind feedback!
Team Bensons
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