Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... See more
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... See more
Company replied
I had some issues with the height of my bed when it was delivered. I went back into the store in Stockton On Tees to discuss the problem with them and Marie the sales person could not have been mor... See more
Company replied
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... See more
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
555 reviews
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I was kept up to date regarding…
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly, would use Bensons again.
2 November 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our delivery team. Keeping our customers informed is a priority for us. We look forward to serving you again at Bensons!
Got my mattress delivered by Andy Mac…
Got my mattress delivered by Andy Mac and Andy p on time and in a friendly manner.
31 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful feedback! We're thrilled to hear that Andy Mac and Andy P provided you with timely and friendly service during your mattress delivery. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
I had some issues with the height of my…
I had some issues with the height of my bed when it was delivered.
I went back into the store in Stockton On Tees to discuss the problem with them and Marie the sales person could not have been more helpful and a new slim base was ordered, which I am now waiting to be delivered. It was great to receive old fashioned customer service which is rare these days
So ten out of ten Bensons
22 October 2026
Reply from Bensons For Beds - Stockton27
It was a pleasure to be able to help you. you're welcome any time
Excellent delivery and set up
Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and laying on demo bed was innovative telling us what pillow and mattress suited us
24 October 2026
Thank you Simon and Elliot brilliant…
Thank you Simon and Elliot brilliant service
21 October 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We are so pleased to hear that you experienced brilliant service with us. Thank you for sharing your wonderful feedback and positive review!
Team Bensons
Start to finish was positive
Start to finish was positive. Marie in she shop was so helpful and Peter and Michael who delivered the mattress to the old mattress out for me. Great service
22 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience from start to finish. It is fantastic to know that our in-store team provided helpful guidance and that the delivery crew made the process seamless by taking care of your old mattress. We truly appreciate your support and hope you thoroughly enjoy your new purchase!
Team Bensons
It was on time the delivery men were…
It was on time the delivery men were really good put it all together and cleaned all thepackaging away and the bed is great have recommend you to all my friends
22 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We are absolutely delighted to hear that our delivery team arrived on time, assembled your new bed so efficiently, and left your space tidy by removing all the packaging. It is also fantastic to know that you are pleased with your purchase and have shared your positive experience with your friends. Your recommendation means the world to us, and we hope you enjoy many comfortable nights of sleep!
Team Bensons
A very knowledgeable
A very knowledgeable, helpful and pleasant member of staff made purchasing an appropriate bed frame easy.
13 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We're thrilled to hear that our staff made your bed frame shopping experience easy and enjoyable. We appreciate your feedback and look forward to helping you again in the future!
Knowledgeable
Knowledgeable, helpful store staff.
For us, it was a considered purchase to meet our needs not just a commercial transaction.
Once purchase made, ease of communication re a quick delivery.
Great delivery people who were careful, considerate and efficient.
17 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful feedback! We're thrilled to hear that our staff could assist you in making a thoughtful purchase. It's great to know that our communication and delivery team met your expectations. We appreciate your support and look forward to serving you again!
Reply from Bensons For Beds - Stockton27
Thank you for your feedback! We're glad to hear you experienced good service. We strive to provide the best for our customers and appreciate your support. If there's anything we can do to improve or enhance your experience, please let us know!
Mark was great with helping us decide…
Mark was great with helping us decide which mattress to go with and very patient while we decided on firmness.
13 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We're thrilled to hear that Mark provided you with excellent service and support in choosing the perfect mattress. Your satisfaction is our priority, and we hope you enjoy your new mattress for years to come!
The service was great from start to…
The service was great from start to finish. Delivery was on time Nd assembly good! Would highly recommend.
11 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service and that everything went smoothly from delivery to assembly. Your recommendation means a lot to us. We look forward to serving you again in the future!
Great service
Came in for a new mattress, we know exactly the feel of the mattress that we wanted. Marie (I hope I got the name right) was very helpful and we tried out a couple until finding our perfect one.
Great staff and service
10 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you found the perfect mattress with Debbie's help. Our team is dedicated to providing excellent service, and it's great to know you had a positive experience. We appreciate your support and hope you enjoy your new mattress!
Ottoman Bases / Mattress and Headboard
We purchased 2 bases, a mattress and a headboard. Sales staff were great, left us alone to choose the basics and then helped us narrow down the choices even finding the details of the last mattress we had bought. We agreed a delivery date at time of order and this was confirmed along with a time envelope by email. All items were delivered on time, and undamaged by the friendly and efficient delivery team. Putting the bases together was relatively easy although putting the mattress on the ottoman base with the lid raised after the piston installation was a bit of a struggle. All in all we are very happy with our new purchase.
Minor niggles. Post order emails received included a picture of the wrong item. This was sorted by a phone call to the sales team. Installation guide could be clearer regarding the gas cylinder installation and removal. Finally, we're left with a big pile of plastic with no obvious information as to where it can be recycled. As a minimum, mobius loop on the plastic covering the bases would have been helpful, recycling instructions on the website better.
12 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your detailed feedback! We're thrilled to hear you had a great experience with our sales and delivery teams. We appreciate your suggestions regarding the installation guide and recycling information, and we'll work on improving those aspects. Enjoy your new purchase,
Megan | Customer Care Specialist
All around good service
Helpful in store. Good quality products. Competitive pricing. Friendly and efficient delivery staff.
9 October 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you found our products to be of good quality and our staff helpful and friendly. We strive to provide competitive pricing and efficient service. We appreciate your support and look forward to serving you again soon!
Fantastic customer service…
Fantastic customer service (Stockton-on-Tees store) helpful updates in the run up to delivery. Great delivery service. Would highly recommend.
6 October 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear you had a fantastic experience at our Stockton-on-Tees store. Our team works hard to provide great service and timely updates. We appreciate your recommendation and look forward to seeing you again,
Megan | Customer Care Specialist
Excellent service
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery team) called day before to check all OK for delivery and rang 30 mins before. Even informed me they'd be at the earlier part of time slot. Cannot recommend enough. And my disabled mam is over the moon with her new orthopedic bed.. Best nights sleep she's had in a long time!!
6 October 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you and your mom are happy with the orthopedic bed and our service. Brad and Lewis will be delighted to know their efforts made a difference. We appreciate your recommendation and look forward to serving you again!
The advisor was super helpful
The advisor was super helpful. We wanted to see how high a bed would be with a different mattress on so he swapped it over. That way we could see if my elderly mam could get in and out easily.
29 September 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We're thrilled to hear our advisor was able to assist you in finding the perfect mattress for your mam. Ensuring comfort and accessibility is our priority. If you need any further assistance, feel free to reach out. We appreciate your feedback!
Great service
The store is very versatile and accessible with lots of options on display to browse. Marie was super knowledgeable and helpful and was able to fully help us based on the information we provided as well as taking us through the sleep tracker. Everything was done to the finest degree of detail with ordering and we're very excited to see our new bed!
22 September 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear you had a great experience with Marie and found our store versatile and accessible. We can't wait for you to enjoy your new bed. Your satisfaction is our priority, and we appreciate your support!
Great in store service
The chap we spoke to was excellent. He knew all about the product and took the time to understand our needs so helped with the mattresses we wanted to know more about but showed us others which might be good for us. He also gave us advice on the pillows we may need which after one sleep last night was wonderful! Thank you
27 September 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you so much Nicola for letting me know about your experience, we love hearing good news. If i can be any help in the future please let me know...Stu
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