Excellent service, greeted as we walked and had a look around the store, invited todo the mattress experience which was extremely useful as we did this at another mattress company & found this one alo... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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See what reviewers are saying
After IKEA completely let us down failing to deliver our son's bed we had to scramble around on a Sunday afternoon for a solution! Thank goodness for Sarah in the Stevenage store, found me the perfect... See more
Company replied
Buying a bed isn’t something I do that often, but would thoroughly recommend Bensons. I initially chose them, because they are one of the few stores that stock Simba mattresses, which is what I wa... See more
Company replied
From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturn... See more
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Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
513 reviews
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A good purchasing experience
The staff were not pushy but extremely helpful when asked. The purchase and payment straightforward and the staff relaxed and cheerful.
Delivery times updated and the delivery men friendly, smiling and very obliging.
14 September 2025
Reply from Bensons For Beds - Stevenage493
Thank you for the kind words—I'm so glad the whole experience was smooth and positive! Take care, Megan at Customer Care.
Delivery lets it down
Everything great until there were delivery issues. Mess up between the store and the courier
15 September 2025
Reply from Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We're sorry to hear about the delivery issues. If you need further support on this, please contact us through the following link so that we can assist you: ttps://www.bensonsforbeds.co.uk/contact-us/.
Thank you,
Lauryn at Customer Care.
Vulgar language
I have been debating writing this review. I have decided that its important for people to know what goes on in stores. I visted the store with my young child last teusday (09/09). I was looking for a bed for her and was greeted by a lovely lady who was helpful. However a gentleman that works there was using text to speech over the speakers and using vulgar language infront on my child? He was running off and giggling to himself whist still saying things through the speaker. The poor lady seemed very embarresed by the behaviour. I feel like this shouldnt be how customers are treated. Very dissaponted
9 September 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate you bringing this to our attention Amy. We're very sorry your visit was unpleasant and that inappropriate language was used in front of your child. We'll address this internally to ensure a better environment for everyone.
Best wishes,
Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
"Thank you for your kind words! We are thrilled to hear that our staff and products have met your expectations. Your satisfaction is our top priority and we look forward to serving you again soon! #CustomerLove"
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you found our team member knowledgeable and helpful. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Staff in Stevenage were very friendly…
Staff in Stevenage were very friendly helpful and efficient
28 August 2025
Reply from Bensons For Beds - Stevenage493
We're so happy to hear the Stevenage staff were friendly, helpful, and efficient! We appreciate your positive feedback and thank you for choosing us, Megan at Customer Care
Great experience
Customer service, plenty of choice and delivery on point.
28 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy you found great choices and that our service and delivery met your expectations.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're happy you found a great selection of beds and that our staff were very helpful! We appreciate your positive feedback.
Friendly sales representatives but…
Friendly sales representatives but style and design didn’t meet our needs
25 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback and are glad our sales representatives were friendly. We'll review our styles to better meet diverse needs.
Very satisfied
The two ladies that helped us were very helpful and professional answered all of our questions and made the whole experience very pleasurable,would highly recommend
24 August 2025
Reply from Bensons For Beds - Stevenage493
Thank you for taking the time to leave such a kind review! We are thrilled to hear that our team provided you with helpful and professional service. It was a pleasure to assist you and we appreciate your recommendation!
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience! We are so glad our staff was helpful and accommodating to your needs. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service from the lady who served us. She was very knowledgeable and friendly with it.
14 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you received excellent customer service! It's great to know the staff member was knowledgeable and friendly. Thank you for your feedback. Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
Thank you for sharing this amazing 5 star review for us Dawson. We appreciate you! Thanks for choosing us, Megan at Customer Care
Fantastic service from Tara
Fantastic service from Tara. She understood our needs, was informative, friendly and efficient
12 August 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We are so glad to hear that you received fantastic, friendly, informative, and efficient service and that we met your needs. Take care, Megan at Customer Care
Good sales person,not pushy
13 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that the salesperson was helpful and not pushy Paul. We appreciate your feedback, Megan at Customer Care
positive experience
Overall a very positive experience with Bensons from the initial visit to the shop and the advice we were given, to communication regarding delivery and the delivery itself. Will be recommending
4 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for choosing Bensons for your recent purchase! We are thrilled to hear that you had a positive experience with us from start to finish. Thank you for your recommendation and we can't wait to see you again, Megan at Customer Care
Bensons for Beds were able to meet our…
Bensons for Beds were able to meet our needs, with a very comfortable mattress within a very short time frame. We were given a very comfortable shopping experience. Thank you Sarah and team.
27 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you so much for your kind words! Our team here at Bensons for Beds is dedicated to providing excellent customer service and finding the perfect mattress for each and every customer. We're thrilled that you had a comfortable and enjoyable shopping experience with us. Thank you for choosing Bensons for Beds. Sweet dreams! Megan at Customer Care
The previously set Delivery date was changed
They were supposed to bring me my family beds on 25 th of July although we were promised to have the order earlier than that. Now even worse they just texted me that they cant delivery on that set date they changed to the 8 th of August!!! When i am going abroad ! So what is gonna happen now i dont know when i am gonna be back and so i dont know what to do!! No customer service.
18 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We regret the delivery change and any resulting difficulty. Due to no order details being attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Megan at Bensons for Beds Care Team.
To Bensons Stevenage
To Bensons Stevenage Manager - best experience ever because of Sophie. Sophie is professional, knowledgable, extremely helpful and assisted us even though we didnt make the purchase on the day. But because of Sophie we went back and only wanted to deal with Sophie. Super star and made the experience all worth while as we didnt even look at beds at any other stores. We only wanted to deal with Sophie! FIVE STARS EXPERIENCE ⭐️⭐️⭐️⭐️⭐️
24 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words about Sophie, we are happy to hear that she provided you with exceptional service. That's what we strive for at our store! We value your loyalty and hope to see you again soon. Megan at Customer Care⭐️⭐️⭐️⭐️⭐️
Georgia was fabulous at helping us find…
Georgia was fabulous at helping us find the right mattress. We were very lucky and ended up with a top quality mattress of our choice bring in the clearance as returned for some reason or another. However asking any questions and confirming collection with the Assistant Manger was hard work he was obviously totally not interested.
22 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for your feedback! We are so glad that Georgia was able to assist you in finding the perfect mattress. We apologise for any challenges you experienced with our Assistant Manager. We will address this issue to ensure the best customer service experience for all. Thank you for choosing our business, Megan at Customer Care
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