We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... See more
Company replied
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... See more
Company replied
From start to finish, the service was great. The bed we have is perfect and on choosing our mattress, the staff gave us the time and space we needed to choose along with providing guidance on which o... See more
Company replied
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent. However the mattress is not something we expect... See more
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Company details
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
698 reviews
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Great all-round service
Sales staff and delivery crew all very helpful, overall a great customer experience, I'd highly recommend.
Sales staff and delivery crew all very helpful.
27 September 2026
Reply from Bensons For Beds - Southampton151
Thank you for your wonderful review! We're thrilled to hear that our sales staff and delivery crew provided you with such a positive experience. Your recommendation means a lot to us. We look forward to serving you again in the future!
Great from start to finish
From start to finish, the service was great. The bed we have is perfect and on choosing our mattress, the staff gave us the time and space we needed to choose along with providing guidance on which one would meet our needs.
25 September 2026
Reply from Bensons For Beds - Southampton151
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team and found the perfect bed and mattress. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again!
Large display and sales persons were…
Large display and sales persons were available but did not push you. Bensons covered all types of beds.
25 September 2026
Reply from Bensons For Beds - Southampton151
Thank you for your positive feedback! We're thrilled to hear you enjoyed our large selection and appreciated our team's approach. We strive to provide a comfortable shopping experience for all types of beds. We hope to see you again soon!
Feedback
The female member of staff in Southampton Hedgend, who served us was experienced and friendly and not pushy!
28 August 2026
We went into the Hedge End
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we were after.
He was very knowledgeable and polite and we would recommend both Jonathan and Benson Beds to our friends and family. We were kept up to date with the delivery schedule and the bed is very comfortable and should last a long time. Overall, very satisfied.
A & L Saunders
21 September 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear about your excellent experience at our Hedge End, Southampton branch! It's wonderful that our team member was able to help you find exactly what you were looking for within your budget. We're also glad that you were kept updated on the delivery and that you're enjoying your comfortable new bed.
Team Bensons
Really great experience dealing with…
Really great experience dealing with Bensons for Beds, from start to finish everyone was really helpful and professional, clear explanation of the process with supporting documentation and regular text and email updates. Aftercare communication also great. I would definitely use this company again.
19 September 2026
Bed delivery
Kept me up to date about my bed
Phone call half an hour before delivery very professional. The guys were exceptional with delivering my bed and removing my old one, and very respectable about my property removing there shoes. Thank you
14 September 2026
Visited the Hedge End store at a quiet…
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the mattresses and pillows. We felt relaxed and were not rushed. We were given plenty of information and the whole ordering process was explained clearly by Azura.
A good experience and we thoroughly recommend the store and staff.
12 September 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear about your excellent experience at our store! It's wonderful that you felt welcomed and had plenty of time to browse without feeling rushed. We're delighted that our team provided clear information and made the ordering process easy.
Team Bensons
Helpful staff when choosing mattress…
Helpful staff when choosing mattress and quick delivery.
11 September 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear that our staff were helpful in assisting you with your mattress choice and that your delivery was quick! Thank you for your positive feedback.
Team Bensons
Excellent service prompt delivery
Their sales person Azura was a credit to the store
11 September 2026
Reply from Bensons For Beds - Southampton151
Thank you for your positive review! We are so glad that our salesperson Azura provided exceptional service. We will make sure to pass along your kind words to her. Thank you for choosing Bensons and have a lovely day! 😊
Great experience throughout
Great experience throughout. Helpful sales woman and delivery team weee excellent.
2 September 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Hello Mark,
Thank you for your fantastic review! We're delighted to hear you had a great experience from start to finish. It's wonderful to know both our sales team and delivery crew were able to help make everything go smoothly. We really appreciate your feedback and hope you enjoy your new order,
Megan | Customer Care Specialist🛏
Nathan was very helpful and took great…
Nathan was very helpful and took great care in explaining the mattresses we looking for.Our experience was a very good one.
6 September 2026
Reply from Bensons For Beds - Southampton151
Thank you for your wonderful feedback! We're so pleased to hear that our team member was very helpful and took great care in explaining the mattresses. We're delighted you had such a positive experience with us.
Team Bensons
Efficient professional service
Efficient, professional and friendly service. Would highly recommend.
4 September 2026
Unprompted review
Great customer service (Azura showed us…
Great customer service (Azura showed us around so many mattresses until we found the perfect one), efficient delivery, easy to build sturdy bed frame and great mattress.
30 August 2026
Reply from Bensons For Beds - Southampton151
Thank you for the amazing review! We're so happy that Azura provided exceptional customer service and helped you find the perfect mattress. Thank you so much for choosing Bensons and we hope you have a lovely day! 😊
Lovely staff at Bensons for Beds…
Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture arriving.
1 September 2026
Reply from Bensons For Beds - Southampton151
Hi Sarah,
Thank you for your lovely review! 😊 We're delighted to hear the team at our Hedge End store were so helpful and that you found the online ordering process seamless too. We'll be sure to share your kind words with the store team. We hope you're excited for your furniture to arrive, and thank you for choosing us,
Megan | Customer Care Specialist
Excellent service and communication
Excellent service and communication. Initial igel mattress review is very good, but long term TBD. Delivery of new and recycling of old mattress all good. Delivery in a week. Will happily go to Bensons next time.
28 August 2026
Reply from Bensons For Beds - Southampton151
We're thrilled to hear that you had a great experience with our service and communication. We hope that you continue to enjoy your new igel mattress and we can't wait to see you at Bensons again in the future.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Very friendly and knowledgeable team at…
Very friendly and knowledgeable team at Hedge End store with excellent customer service. I made a repeat buy of a Staples mattress I’d bought from Bensons in 2017 and my partner bought a Tempur mattress and ottoman.
26 August 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear about your positive experience at our Hedge End store and that our team provided excellent customer service. It's wonderful that you chose to make a repeat purchase with us!
Team Bensons
We ordered our mattress from Bensons…
We ordered our mattress from Bensons Bed, excellent customer service from start to finish. The icing on the cake was the delivery guys Mark and Craig, good humour, professional and respectful. They get a 10 out of 10. That kind of customer service is priceless shame you don’t see more of this.
25 August 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We're so pleased to hear you had such a positive experience with us from start to finish! It's wonderful that our customer service met your expectations, and we're especially delighted that our delivery team provided such professional and respectful service with good humour. We truly appreciate your kind words!
Team Bensons
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