We are very pleased with our new mattress. The whole process from store to home was excellent. Very good communication about delivery and very efficient set up. We would highly recommend Bensons and... See more
Company replied
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We wanted to buy another Staples mattress because our last one lasted 25 years and was very comfortable. Bensons was the only shop locally that stocked Staples beds and we were helped by Steve who was... See more
Company replied
We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more
Company replied
We were well assisted in choosing a new mattress and once we finally made our choice everything from payment to delivery was straightforward. The two guys who made the delivery were excellent too, no... See more
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Company details
About Bensons For Beds - Solihull495
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom
- 1217454529
4.6
Excellent
105 reviews
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Great service
Excellent experience from choosing our new mattress in the Solihull store to the efficient delivery and installation at our Devon holiday home. Helpful and courteous staff at both stages.
15 July 2026
May use AI-assist with repliesRead more
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We are very pleased with our new…
We are very pleased with our new mattress. The whole process from store to home was excellent. Very good communication about delivery and very efficient set up.
We would highly recommend Bensons and will definitely use them again.
10 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you're happy with your new mattress and that the entire process, from store to home, was excellent. It's wonderful to hear about the good communication and efficient setup. Thank you for your high recommendation!
Very good variety of mattresses
Very good variety of mattresses. Purchase coincided with a 25% off sale price. Easy administration and excellent delivery service and also easy disposal of existing mattress
6 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear you found a very good variety of mattresses and that your purchase coincided with a great sale! It's wonderful that the administration was easy and that you experienced excellent delivery service, including the disposal of your old mattress.
Team Bensons
We wanted to buy another Staples…
We wanted to buy another Staples mattress because our last one lasted 25 years and was very comfortable. Bensons was the only shop locally that stocked Staples beds and we were helped by Steve who was very knowledgeable.
13 June 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your long-lasting mattress and that our team could assist you in finding another quality bed. We're glad you had a great experience!
Team Bensons
Good service
Good service. Good communication and the delivery men were very punctual and very polite and tidy building the new bed and taking the old one away. And the product is great too.
25 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you received good service and communication. We're glad our delivery team was punctual and polite, and that you love your new product!
Team Bensons
Knowledgeable team in the store
Knowledgeable team in the store. Delivery exactly as promised.
21 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you found our team knowledgeable and delivery was as promised. Thank you!
Team Bensons - Jess
Customer service
The gentleman in the store was extremely helpful especially as I was looking for a specific mattress following a back injury.
23 April 2026
Reply from Bensons For Beds - Solihull495
Thank you for your feedback. We’re so pleased our team member was able to provide helpful advice and support while you were looking for a mattress to suit your back injury.
Wishing you all the best until next time,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Solihull495
Thank you for your feedback! We’re really pleased to hear our salesperson was informative and helpful — that’s exactly the support we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
Poor service/Mislead/No returns or exchange
Not worth thew hassle! Very difficult to change or return mattress if not up to standard/spec. Refuse to return and refund. Also charge to change the mattress. Their customer service assistant at store made it sound it was easy to change or return but left out the fact they charge to change and DO NOT allow returns!
8 April 2026
Unprompted review
Reply from Bensons For Beds - Solihull495
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with changing the mattress and the related charges, These are outlined on our website, in the Bedtime reading booklet emailed with the order confirmation and in post delivery emails. We aim to ensure clarity regarding our policies and will review our communication to avoid misunderstandings.
Team Bensons
Purchased bed frame and mattress
I have recently purchased bed frame and mattress. I was greeted by friendly staff at the Solihull branch. My experience was good and I was satisfied with the quality of the mattress and bed frame as we had the same ones on display that I needed. Best time to buy any mattress and bed frame as Benson for beds are offering a good discount as well Blue light card which was helpful. Thanks to all the staff especially Oliva who served us. Very professional and polite and helpful.
24 March 2026
Reply from Bensons For Beds - Solihull495
Thank you so much for your detailed review! We’re delighted to hear you had a great experience at our Solihull branch and were happy with the quality of your bed frame and mattress. It’s also wonderful to know our discounts and Blue Light Card offer were helpful. A special thank you for mentioning Oliva—she’ll be thrilled to hear your kind words. Enjoy your new bed,
Megan | Customer Care Specialist💜
Excellent service
Excellent service. Large variety of mattresses to try and feel. Excellent competitive prices. Good advice and explanation. It is really highly recommended especially Solihull branch where Steve was helping and encouraging to try different makes to feel and comfortable.
26 March 2026
Reply from Bensons For Beds - Solihull495
Thank you so much! It’s great to hear you found plenty of choice, good value, and clear advice. We’ll be sure to pass your kind words on to Steve at Solihull 😊
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist💜
Staff in sore were helpful and the…
Staff in sore were helpful and the delivery team were careful and friendly
22 March 2026
Reply from Bensons For Beds - Solihull495
Thank you! We’re so glad you found the in‑store team helpful and the delivery crew careful and friendly. Really appreciate your kind feedback,
Megan at Customer Care
Bed arrived on time & in good…
Bed arrived on time & in good condition. Delivery guys friendly & put the bed upstairs with no problems
22 March 2026
Reply from Bensons For Beds - Solihull495
Thanks for the great review Mrs Reeves! So glad your bed arrived on time and the delivery guys got it upstairs with ease — friendly service is what we love to hear!
Hope to see you again in the future,
Megan at Customer Care
Sales assistant was brilliant very…
Sales assistant was brilliant very patient and helpful in choosing the correct bed. She was very pleasant give us 10 out of 10 customer service.
17 March 2026
Reply from Bensons For Beds - Solihull495
Thank you for the wonderful review Garnett! We're so glad our sales assistant could help you find the perfect bed with patience, care, and 10/10 service. We really appreciate your kind words,
Megan at Customer Care💤
Store staff very helpful and no…
Store staff very helpful and no pressure to buy. Staff who installed bed friendly, professional and instructive.
14 March 2026
Reply from Bensons For Beds - Solihull495
We’re so pleased to hear our store team were helpful without any pressure, and that the installation team were friendly, professional, and clear with their instructions. We really appreciate your lovely feedback,
Megan at Customer Care💜
An excellent, all round experience dealing with this company
We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of times but without crowding us. Was able to provide informed answers to our queries. This certainly made the purchasing experience comfortable. We were offered several delivery dates and were subsequently kept fully informed of the order progress.
We received a respectful reminder phone call on the day that the balance of payment was required.
Being able to track the progress of the delivery vehicle on the day was very useful. Delivery was made within the scheduled slot by 2 very friendly gents.
4 February 2026
Reply from Bensons For Beds - Solihull495
We're happy to hear that you found our colleague helpful and not pushy in the Solihull showroom. It's great to know that you were kept informed of the order progress and that the delivery went smoothly. Thank you for your positive feedback.
We were well assisted in choosing a new…
We were well assisted in choosing a new mattress and once we finally made our choice everything from payment to delivery was straightforward. The two guys who made the delivery were excellent too, no fuss and did everything that was planned in good time.
Overall highly recommend!
31 January 2026
Reply from Bensons For Beds - Solihull495
We're happy to hear you were well assisted in choosing your new mattress and that payment and delivery were straightforward. It's great the delivery team was efficient and completed everything as planned. We appreciate your recommendation!
Stephen helped me choose the right bed…
Stephen helped me choose the right bed and mattress based on my requirements. He was very kind and helpful
25 November 2025
Reply from Bensons For Beds - Solihull495
Thank you so much for your great review ! You deserve nothing less than great customer service! I will pass this back to the store so that Stephen can be given the credit he deserves. - Team Bensons
A very pleasant shopping experience.
We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while we walked around the store we saw some bed side tables which we liked & ordered one.
All in all a pleasant shopping experience.
2 November 2025
Reply from Bensons For Beds - Solihull495
We appreciate you taking the time to share your positive experience. We’re so glad you had a great experience. Hope to see you again soon!
Megan
Customer Care Team
Terrible customer service
Terrible customer service. Refuses to admit error. Make you run around in circles. No complaints procedure in place. Customer service redirects you back to the store who you had a dispute with in the first place.
13 September 2025
Reply from Bensons For Beds - Solihull495
We’re very sorry to hear about your frustrating experience with our customer service team Mohammed. This is not the experience we want for our customers. We’re committed to resolving any issues and improving our processes. We take your feedback seriously to improve our service.
Thank you for your feedback,
Megan at Customer Care.
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