The guy in the shop (Irish guy from Shrewsbury store-I’ve forgotten his name sorry) was fab!Really helpful,but in no way pressurised/rushed.I felt he was very knowledgable,as i was completely clueless... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... See more
Company replied
The sales team in the Shrewsbury store were very helpful and knowledgeable when we visited several times to make our choice and order a bed. Our bed was delivered on the day agreed and we were kep... See more
Company replied
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... See more
Company replied
Company details
About Bensons For Beds - Shrewsbury557
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom
- 1743461737
4.7
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and knowledgeable
Very helpful and knowledgeable , no pushy sales techniques
24 April 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! We strive to provide exceptional service without any pressure. We appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
Debbie from the Shrewsbury branch was…
Debbie from the Shrewsbury branch was very helpful
25 April 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Debbie at our Shrewsbury branch! We are glad to hear she provided excellent assistance. We will make sure to pass along your kind words to her. Thank you for choosing our business!
Sleep well, Team Bensons💜
Title: Exceptional Service and a Wide Range of Beds for Every Need
My wife and I recently purchased a bed and had the pleasure of dealing with Matthew throughout the process. From start to finish, he was professional, courteous, and incredibly knowledgeable. He took the time to understand our needs, answered all our questions with patience, and guided us through the wide range of bed options available.
Matthew made the entire experience enjoyable and stress-free.
16 April 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Matthew! We are so happy to hear that he provided excellent service and made your bed buying experience stress-free. We strive to provide top-notch customer service and are grateful for your feedback. Rest easy on your new bed! - Team Bensons 💜
Really helpful
Really helpful, wasn’t really sure what I wanted, however everything was explained well
7 April 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you for your positive review and kind words! Our goal is to provide excellent service and make sure our customers leave feeling confident in their decision. We are glad to hear that we were able to help you find what you needed. Thank you for choosing us!
Reply from Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! Our team takes pride in providing excellent customer service. We're glad to hear our sales assistant made your experience with us a positive one. Come back and see us again soon!
An excellent employee
A friendly greeting when we entered the shop. Accurate and helpful information; showed us alternatives; did not pressure us.
When we decided to purchase a bed the paper work was done efficiently and everything was carefully explained.
Matthew is an excellent employee.
4 April 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you so much for your kind words, Matthew! We are thrilled to hear that you had a great experience at our shop. Our team takes pride in providing excellent service and we are glad that you felt welcomed and informed. We appreciate your support and hope you enjoy your new bed!
Staff
The Time the staff had for you explaining everything about the beds and not rushing you
20 January 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that our staff provided you with thorough explanations about the beds without rushing you. Thank you for your positive feedback, Megan at Customer Care
Staff very helpful and friendly can’t…
Staff very helpful and friendly can’t wait for my new bed
27 March 2025
Reply from Bensons For Beds - Shrewsbury557
We are so pleased to hear that our staff was helpful and friendly! We hope you enjoy your new bed. Thanks for the positive feedback, Megan at Customer Care
Excellent service
From Graham the very helpful sales assistant to Paul & Darren who delivered our bed excellent service 👏
21 March 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's dedication to providing excellent service during your purchase and delivery. Take care, Megan at Customer Care
Incredibly knowledgeable and helpful
The lady let us have a look about before approaching us was never pushy and then she was incredibly helpful and very knowledgeable. We would definitely recommend
17 March 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you enjoyed your experience! We appreciate that our team member was helpful, knowledgeable, and not pushy. Thank you for recommending us, Megan at Customer Care
Great customer service
Great customer service, good helpful advice given by Irish gentleman with a beard ( sorry can’t remember name) No pressure to buy.
Really pleased.
9 March 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you received helpful advice and experienced great customer service. We appreciate your positive feedback and are really pleased you had a good experience with us. Take care, Megan at Customer Care
Great Service
Matthew was great - very proactive, explaining the benefits of various mattresses, as well as the benefits of ordering in store. He was very knowledgeable about the products, and I was very pleased with the experience.
28 February 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your feedback. It's great to hear that you were pleased with the assistance you received in the store and found the information helpful when choosing a mattress. Take care, Megan at Customer Care
Deb was very helpful in lots of ways
Deb was very helpful in lots of ways. Had lots of helpful advice and wasn’t pushy at all. Told us about offers that were available to us and then matched the delivery price to online as we had ordered In store.
2 March 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that our team member was so helpful and informative without being pushy. We appreciate that they were able to provide you with available offers and match the delivery price. Thanks for your review, Megan at Customer Care
Very helpful staff
24 February 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
Thank you for choosing your perfect bed with us and for leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Excellent service at Shrewsbury
We purchased a mattress from the Shrewsbury branch of Bensons for Beds and received excellent service. We weren’t rushed in the shop and were given very good advice. The mattress was delivered within a week and is very comfortable.
6 February 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your positive experience with the Shrewsbury branch! We're happy to hear that you received excellent service and advice, and that your mattress is very comfortable. Thank you, Megan at Customer Care
Brilliant service and advice.
15 February 2025
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your experience. We are so glad that you found our service and advice helpful! Take care, Megan at Customer Care
Good customer service .
Good customer service .not at all pushy .
Listened and adapted to our needs .
And accepted our comment graciously .
2 February 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you received good customer service! It's great to know our team listened and adapted to your needs. Thank you for your feedback, Megan at Customer Care
Avoid Bensons if you need a bed
Avoid Bensons if you actually want a bed delivered.
Ordered a bedframe, mattress and other items from them on the 27th December and paid for the bed to be built once delivered, with a delivery date of the 14th Jan. Got a last minute text near the delivery date to say the delivery is going to be delayed by 2 weeks. 2 weeks later the bed is delivered with half the bed damaged and all screws missing from the box. Was told that if I refused delivery it could be 3-4 weeks for a replacement but as it was just one box and screws that accepting it and them ordering the replacement would be a lot quicker which I agreed to. Looked at emails today to see 4 emails with two different dates for a new delivery and it will now be another 4 weeks away, meaning the delivery would be between 6-8 WEEKS late. Told them not to bother and issue a refund which I then was told would happen once they collected the items . . . Which could be a few weeks. So now I'm sleeping on the floor without a bed and waiting for the refund to order a bed elsewhere.
On a plus note, the in-store staff, customer service staff, and delivery drivers are friendly.
27 December 2024
Reply from Bensons For Beds - Shrewsbury557
We regret to hear about the issues with your bedframe delivery and the subsequent delays. We can now see that this has been resolved. Thank you for your feedback,
Megan at Customer Care
very happy with the service we received.
31 January 2025
Reply from Bensons For Beds - Shrewsbury557
We're so happy to hear about your positive experience! Thank you for letting us know, and we appreciate your support. Take care,
Megan at Customer Care
Shrewsbury Benson for Beds
Popped in and found the perfect mattress.
Debbie gave us great advice and pointed us in the right direction, and was very knowledgeable.
Took the quote home to think it over, no pressure to buy there and then, and ordered a few days after over the phone.
Paid a deposit then 0%finance for the rest which was straightforward, got a link exactly when they said I would and 10 minutes and it was all sorted.
Highly recommend the shop.
31 January 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you found the perfect mattress! We're glad our advice was helpful and that you felt no pressure during your visit. It's great to know the finance process was straightforward. Thank you for recommending us, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.