My Wife was ill at the time and mattress needed replacement [over 30 years old]. Nurses insisted on 9in, and its comfortable. My Wife never made it to return to our home & I find impossible to lift o... See more
Company replied
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience buying at Reading store as the Reading store staff helped me in buying beds and mattress for a good deal. I haven’t received my products as they are scheduled 3 weeks from the day I... See more
Company replied
The sales lady was knowledgeable and helpful and the delivery men, John and Tom were polite and efficient. On a very rainy day, they were careful to make sure the packaging was dry before taking it up... See more
Company replied
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
Company replied
Company details
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think what made this a 5 star was Ambika
I think what made this a 5 star experience was Ambika in the Reading (Rose Kiln) store. She was very patient as we tried so many mattresses and very knowledgeable. In the end the mattress we chosen wasn't quite right and so using the 40 Night Guarantee we went back and Ambika helped us again and there was no fuss or concern and helped us through the process. This was an easy and pleasant experience.
11 May 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful during your mattress selection and the 40 Night Guarantee process. Thank you for sharing your positive feedback, Megan at Customer Care
Excellent sales assistant
Muhammed ,the sales assistant , was very helpful. His understanding of the how some people suffer with pain was reassuring and because of his knowledge of the mattresses he sells he was able to advise us . It was much very much appreciated.
20 May 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're happy to hear that the sales assistant was so helpful! It's great to know that their expertise and understanding were valuable in advising you. We appreciate your feedback, Megan at Customer Care
Sami was our sales rep.
14 May 2025
Reply from Bensons For Beds - Reading388
Thank you for your kind words! Sami is a dedicated sales rep who goes above and beyond to meet our customers' needs. We're lucky to have her on our team.
Good Product and great customer service
Good Product and great customer service
17 May 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you for your kind words! We're thrilled to hear that you love our product and received excellent customer service. We appreciate your support and hope to continue providing top-notch products and service.
Great experience
Great experience
A very polite ,helpful and friendly salesman.
Sami the salesman was a pleasure to deal with and I would certainly recommend him to anyone wishing to buy a bed from this store
16 May 2025
Reply from Bensons For Beds - Reading388
We're thrilled to hear that you had a great experience at our store! Our team takes pride in providing excellent customer service and we're glad to hear that Sami was able to assist you with your purchase. Thank you for recommending us!
Excellent efficient service from…
Excellent efficient service from Muhammad store manager at reading link store very good price and speedy delivery date
13 May 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We are thrilled to hear about your positive experience with our store manager, Muhammad! Providing great service and competitive prices is always our top priority. Thank you for choosing our store! 🎉 #CustomerSatisfaction #SpeedyDelivery #HappyCustomers
Rita was very helpful and informative…
Rita was very helpful and informative in helping me choose my new bed.
12 May 2025
Reply from Bensons For Beds - Reading388
Thank you so much for your kind words, we're thrilled to hear that Rita was able to provide exceptional service and guidance during your bed selection process. Your satisfaction is our top priority, and we're grateful for your support!
Rita done well job 👍👍
10 May 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you so much for your positive review! We are thrilled to hear that Rita provided exceptional service. We will be sure to pass along your kind words to her. We strive to provide the best experience for our customers and we are glad to hear we succeeded in your case. Thank you for choosing our business! 👏🏼😊
Great customer service
Great customer service during our visit, very good attention to detail and made our visit a pleasant experience. We found exactly what we were looking for and got a great deal that we couldn’t refuse. Thank you very much! Highly recommended!
3 May 2025
Reply from Bensons For Beds - Reading388
Thank you for your kind words about our customer service! We're thrilled to hear that we made your visit a pleasant and successful experience. We appreciate your recommendation and look forward to helping you again in the future!
It was a great experience
It was a great experience. To been in the Benson bed reading. Store manager Muhammad wasvery nice and helpful. And customer service was great. Rita was a very nice lady to help.me to find my suitable mattress. Thank you very much. I really recommend this place
26 April 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our store. Our team takes pride in providing excellent customer service, and we are so happy that our store manager Muhammad and Rita were able to assist you in finding the perfect mattress. Thank you for recommending us, and we look forward to seeing you again! Sweet dreams in your new Benson bed. 😊
My new mattress
Pleased with the speed of the delivery time and the discounts available.
What I didn't like, was the hard sell that I kept requesting was halted. If I wasn't in the mood to buy the product I was getting the discount I'd expected for a bank holiday I'd have walked straight out. But it was a headache enducing experience, not a pleasant one. She knew her stock and in fairness did recommend the one I was interested in from online.
22 April 2025
Reply from Bensons For Beds - Reading388
Thank you for your feedback! We are thrilled to hear that you were pleased with our speedy delivery and available discounts. We truly apologise for any inconvenience caused by our sales strategy and will certainly take your comments into consideration for future interactions. We appreciate your business and hope to see you again soon! Sleep well, Team Bensons💜
Excellent Customer service
We have purchased 4 x different mattresses and 2 x bed frames for our house move and Afzaal from Rose Kiln Lane, Reading branch made the shopping process a breeze by explaining the pros and cons of all items in detail. We were provided recommendations which really suited to our needs and helped us finalising on both mattresses and bed types which generally means getting into a rabbit hole due to the amount of options available. Still waiting for the items to be delivered and will update the review accordingly but service received so far has been worth a mention.
7 April 2025
Reply from Bensons For Beds - Reading388
Thank you for taking the time to leave such a positive review! Our team at Rose Kiln Lane, Reading is dedicated to providing exceptional customer service and we're so glad to hear that Afzaal was able to guide you through your mattress and bed frame selections. We look forward to delivering your items and providing continued great service. Thank you for choosing us for your house move needs!
My experience with benson beds was…
My experience with benson beds was really good and I would recommend them
7 April 2025
Unprompted review
Reply from Bensons For Beds - Reading388
Thank you so much for your glowing review! We are thrilled to hear that you had a good experience with us and that you would recommend us to others. Our team at Benson Beds takes pride in providing our customers with the best quality and service.
Excellent service from Ambi in Reading store
Was really pleased with the excellent efficient and friendly service I received at Bensons for Beds in Reading, from Ambi. She was very thorough and showed me all available options, eventually finding me a mattress which was ideal for my circumstances.
Highly recommend Ambi if you want excellent service.
Thanks!
21 March 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're delighted you were pleased with the efficient and friendly service you received. It's great to hear that our team member was thorough in helping you find an ideal mattress. Thank you for your recommendation, Megan at Customer Care
Razman was very helpful and made the…
Razman was very helpful and made the purchase very easy - thank you
29 March 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that the purchase was easy and helpful. We appreciate you taking the time to leave us this great feedback. Take care, Megan at Customer Care
Salesman Razman was very helpful and…
Salesman Razman was very helpful and honest and even told us when next sales event was on so we could get best deal.
24 March 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback! We are so happy to hear that our sales team member was helpful and honest. Thank you for choosing us, Megan at Customer Care
Good service received from the store
The person served us, answered all our questions patiently and provided very good product information.
23 March 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback! We're happy to hear that our staff patiently answered your questions and provided excellent product information. Take care, Megan at Customer Care
The delivery team were very polite and…
The delivery team were very polite and professional, excellent service!
17 March 2025
Unprompted review
Reply from Bensons For Beds - Reading388
We're happy to hear that our delivery team provided such polite, professional, and excellent service! We appreciate your positive feedback and support, Megan at Customer Care
Reply from Bensons For Beds - Reading388
We're glad you had a smooth process and a great experience with our sales team. Thank you for your positive feedback, Megan at Customer Care
Rita gave us a great shopping…
Rita gave us a great shopping experience, very informative
15 March 2025
Reply from Bensons For Beds - Reading388
We're glad you had a great and informative shopping experience. Thank you for sharing your positive feedback with our team! Take care, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.