We came across Bensons for Beds by chance while searching for a new bed and finally found exactly what we were looking for. Our experience in the store was excellent. Arif greeted us warmly, took the... See more
Company replied
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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See what reviewers are saying
Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it... See more
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Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to... See more
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The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more
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Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
476 reviews
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Bed and mattress for under £1,000
The service was good. Attentive and suggesting suitable alternatives, when appropriate. The no-tricks 20% discount has helped.
28 May 2025
Reply from Bensons For Beds - Reading Forbury496
We're glad you enjoyed your experience. It's great to know our team was attentive and helpful, and that you appreciated the discount. Thank you for your feedback, Megan at Customer Care
The beds were delivered on time and…
The beds were delivered on time and with care.
20 May 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that your beds were delivered punctually and handled with consideration. Thank you for your positive feedback, Megan at Customer care
Good helpful service and help
24 May 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate your positive feedback Martin! We are happy to hear our service was helpful to you, and we hope to assist you again soon.
Take care, Megan at Customer Care
Great advices Great customer service 👍…
Great advices Great customer service 👍 great product. Many thanks 😊 🙏
24 May 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing your positive experience! We are so glad our advice, service, and product met your expectations. Thank you, Megan at Customer care
The service ai received at Benson for…
The service I received at Benson for Bed was excellent, professional and informative. Richie was always available for any questions that needed answering and was very helpful. Definitely recommend Benson for Bed and thank you again for all your help Richie!!
24 May 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We appreciate your positive feedback! It's great to hear that you found our service excellent, professional, and informative. We're glad that our team was helpful and available to answer your questions. Thank you for recommending us, Megan at Customer care
Absolutely appalling customer service
Absolutely appalling customer service. I went here to buy a mattress and two pillows and ended up buying a relatively high end one (£2500), I was in a bit of a hurry and ended up paying on a card I didn't mean to as the man in the store told me I could not use my amex card. I then went online after getting home and saw you can pay by amex (it says on the website and at checkout let's you use amex). So I then contacted customer services to get a refund on my card and re charged on my amex but after getting the run around (telling me via email I can pay by amex but can't be refunded but then changing their minds and telling me I can't pay by amex) I called up was told on the phone to go into store.
I then decided I didn't have it in me to argue this anymore.
However I did go back to store to exchange a pillow I didn't want anymore and wanted a different one (unopened with labels still attached). They told me they don't return/exchange pillows.
Utter madness and complete lack of knowledge from staff either they don't know policy or are intentionally keeping it from customers so they can get a commission on a sale (I.e. if in store I couldn't pay by amex they should have told me I could pay online with amex). Consumer rights also means I should be able to return the pillow and all the staff in store should be able to do this.
I now intend to cancel the whole order as I have no intention of giving this sort of company any of my money.
Edit: I canceled the order but had to go into store to do this but then after going in store I was also told to then call up to process the refund (always many hoops to jump through). also because I'd brought the pillows in store their t&C's mean you cant return them even if they are unopened still sealed so I had to pay £220 from my order for two pillows. Wonderful.
26 May 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing your experience. We're sorry to hear about the issues with payment, the pillow exchange, and the order cancellation process. We'll investigate these concerns to improve our service and ensure our policies are clear and consistently applied. Thank you for your feedback, Megan at Customer care
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! Our team strives to provide exceptional customer service and we're thrilled to hear that you had a positive experience with us. We appreciate your feedback and look forward to serving you again in the future.
The£40 delivery charge for 3 minute…
The£40 delivery charge for 3 minute trip down the road
15 May 2025
Reply from Bensons For Beds - Reading Forbury496
We regret the delivery fee felt excessive for the short distance. We guarantee that your order will be worth it. We'll review our pricing structure. Thanks for your feedback, Megan at Customer Care
Ishry was receptive and patient
Ishry was receptive and patient throughout the length of time that we are they. I wasn't clear of my choices before coming but he made it easy for me to narrow down.
15 May 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for taking the time to leave a review, we're thrilled to hear that Ishry was able to make your experience with us a pleasant and streamlined one. We truly value your feedback and look forward to seeing you again soon! 😊
Reply from Bensons For Beds - Reading Forbury496
Thank you so much for your positive review! We are thrilled to hear that you had an excellent experience with our service and are satisfied with our product. We strive to provide top-notch service and high-quality products to all of our customers. We appreciate your support!
Excellent service
Excellent service from Richie at the Forbury branch - very knowledgeable and helpful.
12 May 2025
Reply from Bensons For Beds - Reading Forbury496
"Thank you for the wonderful review! We strive to provide knowledgeable and helpful service at all times. Richie and the Forbury branch team are thrilled to hear about your positive experience. See you soon!" #satisfiedcustomers #greatservice #Forburybranch
A positive experience. This has been a very positive…
This has been a very positive experience. They have been an excellent company keeping us informed all the way.
Thank you to Sami in Reading as well at the store. Organised it all.
22 April 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our company. We strive to keep our customers informed every step of the way. Shout out to Sami in Reading for organizing everything! We appreciate your business.
Excellent staff and bed
Staff in the shop were knowledgeable and helpful and our delivery drivers were brilliant. Communication from start to finish was great and delivery was smooth and professional
9 May 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear that our staff and delivery drivers impressed you with their knowledge and professionalism. It's our goal to provide a seamless and enjoyable experience for our customers. We appreciate your business and hope to see you again soon!
Very helpful knowledgeable and not…
Very helpful knowledgeable and not pushy got exactly what I was looking for hope delivery is as good
5 May 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your review! We are thrilled to hear that our team was helpful and knowledgeable in assisting you. Rest assured, our delivery is just as outstanding as our service.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Reading Forbury496
Thank you for the kind words! We are so happy to hear that you had a great experience with our helpful staff. Providing excellent service is our top priority and we appreciate your support. See you again soon!
Sleep well, Team Bensons💜
Good experience and good product…
Good experience and good product introduction from the sale
20 April 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for choosing our products! We're so glad to hear you had a positive experience with our sales team. We strive to provide top-notch service and quality products to all our customers. Thank you for your kind review! Sleep well, Team Bensons💜
Very helpful knowledgeable staff.
Very helpful knowledgeable staff.
Bought in store rather than on-line.
12 April 2025
Reply from Bensons For Beds - Reading Forbury496
We are so thrilled to hear that our staff was able to provide you with a helpful and knowledgeable shopping experience! Thank you for choosing to support our business by shopping in-store. We truly appreciate it! 🙌
Buying a new bed
Salesman very helpful explained everything so we understood what we were buying thanks
9 April 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are thrilled to hear that our salesman was able to provide helpful and clear explanations of our products. We appreciate your business and look forward to continuing to provide excellent service to you.
I had an excellent experience
I had an excellent experience. Ishry assisted us throughout the buying process and was incredibly helpful. He took the time to explain the various features of each product, ensuring we understood the differences and could make an informed decision. His knowledge and patience made the entire process smooth and enjoyable. I highly recommend it to anyone looking for quality products and exceptional customer service.
7 April 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your glowing review! We are so happy to hear that Ishry provided you with exceptional customer service and helped make your buying process smooth and enjoyable. We appreciate your recommendation for quality products and look forward to serving you again in the future.
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you felt heard and not pressured. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
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