Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
Company replied
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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The girls in the store were very helpful and friendly and not pushy. Delivery guys were nice. The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered with... See more
Company replied
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
Company replied
We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old matt... See more
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Company details
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
315 reviews
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Great product
Great product. Sealy Posturpaedic Newton Mattress very comfortable. Delivery process one of the best I have ever experienced.
13 November 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're so glad to hear you find the Sealy Posturepedic Newton Mattress comfortable Mike! It's great to know the delivery process was one of the best you've experienced.
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care
Knowledgeable
Friendly, helpful and very knowledgeable personnel. Excellent customer service. Highly recommended.
14 November 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback! We're happy to hear that our personnel were friendly, helpful, and knowledgeable, providing excellent customer service.
Wishing you all the best until next time,
Megan at Customer Care
Very helpful sales staff at prestons…
Very helpful sales staff at prestons show room would like to say a big thank you to the lady who looked after me, and also the delivery staff 😀
12 November 2025
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience with us. We're happy to hear that our sales and delivery teams were so helpful! Thank you for your positive feedback,
Megan at Customer Care
New bed and matteress
Gary at Preston branch made everything easy and straightforward. Spending time explaining the different mattresses enabling us to make the right choice.
30 October 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that your experience at the Preston branch was easy and straightforward. It's great to know the team member helped you make the right choice. Thanks for your feedback,
Megan at Customer Care!
Beautiful bed and headboard
Beautiful bed and headboard. Excellent quality material, no cheap material.
31 October 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you find the bed and headboard beautiful and appreciate the excellent quality of the material. Thank you for your feedback,
Megan at Customer Care
Brilliant service as always.
Was greeted at the store by a very helpful man who listened to what we were looking for then showed us appropriate mattresses that would suit us. He gave my partner and I time alone to try out mattresses and we didn’t feel pushed into anything. Xx
13 October 2025
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience! We're happy to hear that our team member listened to your needs and provided you with suitable options, and that you felt comfortable during the process.
We’d love to see you again in the future,
Megan at Customer Care
The sale lady was very friendly helpful…
The sale lady was very friendly helpful and understanding
27 September 2025
Reply from Bensons For Beds - Preston314
We're glad you found our sales team member to be friendly, helpful, and understanding. We appreciate your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Preston314
We're so happy to hear that you had such a lovely and helpful experience! We appreciate your positive feedback very much.
Thank you,
Lauryn at Customer Care.
Just taken delivery of a new bed today…
Just taken delivery of a new bed today and must say that I am very pleased with the service I have had from Bensons. Anita was so kind and helpful at the showroom and Karl and his colleague who delivered and put together the bed were so efficient and considerate. They could not have been better! Thanks so much to you all!
16 September 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that you are pleased with the service you received from our team. It's great to know that the delivery and assembly went smoothly. Thank you for your kind words!
Thank you,
Lauryn at Customer Care.
Friendly staff and provided great…
Friendly staff and provided great advise on the products available.
14 September 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're glad you found our staff friendly and helpful! We appreciate your feedback regarding the great advice you received on our products.
Best Wishes,
Megan at Customer Care
Went into Preston store with very…
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encouraged us to try out a number of different mattresses. We eventually settled on the one that suited our needs and agreed to purchase along with a bed frame. Very smooth purchase with everything explained clearly to us. All in all a pleasant experience.
5 September 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you had a pleasant experience in our Preston store. It's great to know that our staff member was helpful in explaining the mattress options and assisting you with your purchase. Thank you for sharing your positive feedback!
Take care,
Megan at Customer Care
Made to feel welcome by Gary
Made to feel welcome, and shown what we wanted to see not what was most expensive
5 September 2025
Reply from Bensons For Beds - Preston314
We're glad you enjoyed your experience and felt welcome. It means a lot to us that we could show you exactly what you wanted to see. Thank you for choosing us,
Megan at Customer Care
Exceptional Service
Exceptional service from first walking through the doors of the store and delivery. Kept up to date regarding when the mattress would be delivered and the time scales. I would not hesitate in recommending Besons for Beds.
29 August 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We're happy to hear that you received exceptional service in our store and with delivery. It's great to know you were kept informed and would recommend us. Take care, Megan at Customer Care
Quick easy and friendly service
The man that served us was friendly and informative.
He knew his products and helped us find exactly what we needed.
25 August 2025
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and knowledgeable in assisting you! Take care, Megan at Customer Care
Everything from courteous and…
Everything from courteous and knowledgeable staff to excellent comms and installation
7 August 2025
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback! We're happy to hear that you were pleased with our team's expertise, communication, and installation process. Thank you, Megan at Customer Care
Great experience and quality products
Great experience from shopping in the Preston store, to delivery and enjoying the best nights sleep I've had in years. Very positive experience and excellent customer service. Highly recommended.
11 August 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that you had a great experience at our store and with our delivery service! It's wonderful you're enjoying better sleep. We appreciate your recommendation!
Reply from Bensons For Beds - Preston314
"Great to hear! We're always happy to provide helpful advice to our customers. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Preston314
Thank you for your kind words! We strive to provide the best customer service and care in all our deliveries. We appreciate your business and look forward to serving you again soon, Megan at Customer Care
Steven (Preston Docks)
Steven is a pleasure to the store! Made us feel very welcome and gave us lots of information which resulted in us picked our perfect bed! We would like to thank Steven again for an amazing experience!
27 July 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We are thrilled to hear that Steven provided you with a positive and informative experience while shopping for a bed! Thank you for choosing our store and we will make sure to pass along your kind words to him. Sleep well on your perfect bed, Megan at Customer Care
A good experience.
The customer advisor remembered us from a visit a few days before, she also remembered the bed we required. Her manner was polite and her knowledge was good. We were told when the bed could be delivered and she accepted our alternative date. The experience was good throughout.
18 July 2025
Reply from Bensons For Beds - Preston314
Thank you for your kind words! We are so glad to hear that our customer advisor provided excellent service and made your experience a good one. We always strive to remember our customers and ensure a smooth delivery process. Thank you for choosing our business, Megan at Customer Care
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