We visited the Plymouth branch twice before making a final visit and decision, staff were all very happy, friendly and didn't push us for a sale. Going through our sale and delivery went easy and very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was absolutely brilliant from start to finish. Purchasing of bed & mattress was made so easy. The salesman was friendly, very knowledgeable and so helpful. When the bed frame was delivered i... See more
Company replied
Delivery was on time and the bed was assembled by the delivery team. Bedside table was put in the bedroom and I told thy don’t unpack or assemble. The electric motors on the ottoman went up perfec... See more
Company replied
Excellent service from the very knowledgeable assistant. He guided us through the options most suitable to our requirements, assisting with various mattresses and pillows until we found the one for us... See more
Company replied
Company details
About Bensons For Beds - Plymouth748
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
- 1752336707
4.8
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery service
Great delivery service. Paul and Ryan were polite, efficient and kept me well informed of the delivery times. Very pleased.
8 June 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased our delivery service was great, polite, efficient, and kept you well informed! Thank you for your kind feedback.
Team Bensons
New double bed purchase
Excellent communication regarding delivery, lovely delivery drivers who were happy to carry packages through a split level house. From purchase to delivery was really quick, didn't have to wait weeks.
4 June 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear about your excellent experience with our delivery communication and helpful drivers. It's wonderful that your purchase to delivery was so quick!
Team Bensons
Good Bed, purchase and delivery experience
Helpful Plymouth store staff, and good range of beds enabled us to choose the optimum bed and mattress configuration. Able to select fabric colour which matched our room from the Bensons range. Bed and mattress delivered promptly and assembles by helpful delivery team. Ottoman bed operation checked and demonstrated by delivery team.
2 June 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear you had such a positive experience with our team and found the perfect bed and mattress. It's wonderful that our delivery team provided excellent service.
Team Bensons
Warm friendly welcome
2 June 2026
Reply from Bensons For Beds - Plymouth748
Thank you for leaving such a great review. We are happy you found the experience warm, friendly and welcoming. Thank you!
Good customer service
Good customer service, good communication regarding delivery, both delivery men, Gray and Glen were very considerate and careful, using shoe covers when taking the bed upstairs. Very good overall service.
18 May 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear you received good customer service and communication. We're glad our delivery team was considerate and careful, providing very good overall service.
Team Bensons
Absolutely amazing from the Plymouth…
Absolutely amazing from the Plymouth store Tim who started everything out for me was brilliant would highly recommend him
21 May 2026
Reply from Bensons For Beds - Plymouth748
We are so happy to hear about your amazing experience at our Plymouth store! We truly appreciate your kind words and recommendation.
Team Bensons - Jess
The two men who delivered the beds…
The two men who delivered the beds couldn’t have been more helpful. They constantly kept in touch regarding the delivery.
21 May 2026
Reply from Bensons For Beds - Plymouth748
We're so pleased to hear our delivery team was helpful and kept you informed. Thank you for your kind words!
Team Bensons - Jess
Always check online, its bound to be cheaper.
Found a nice bed frame in the store, but checked the internet outside and found it on their site cheaper, went back in and challenged the staff who said that the price had not been updated……went away and looked at the website again, dug about and found a promo code and got it even cheaper. The moral of the story is keep on looking and questioning, and but online is best.
1 May 2026
Reply from Bensons For Beds - Plymouth748
We appreciate you sharing your experience. We're glad you found a bed frame you liked. We regret the price discrepancy caused confusion, and we'll review our update process. Thanks for the tip about promo codes!
Making our purchase was an easy and…
Making our purchase was an easy and pleasent experience. The staff were very good and took time to help us in our choice.
More than happy with thecservivecfrom the store.
We are now waiting for our delivery.
1 May 2026
Reply from Bensons For Beds - Plymouth748
We're happy to hear that your purchase experience was easy and pleasant! It's great to know our staff were helpful in assisting you with your choice. We appreciate your positive feedback and hope you enjoy your delivery!
Team Bensons
Gavin who served us was very helpful in…
Gavin who served us was very helpful in identifying our needs and gave us several alternatives to try once we had decided he made the buying process very easy and made the necessary arrangements for the old mattress to be taken away
3 May 2026
Reply from Bensons For Beds - Plymouth748
Thank you! 😊 Gavin will be delighted to hear this—great advice, plenty of choice, and an easy buying journey (with old mattress taken care of too!). Enjoy your new bed! 🛏️✨
Great service from start to finish
Great service from start to finish. Staff very polite and helpful. I changed my order a couple of days later and the manager was quick to return my call , was very helpful with excellent customer service.
We had the assembly service ( two ottoman beds) and the guys were great. Driver was a bit miserable but the other guy was lovely.
I would definitely recommend Bensons for beds 😀
30 April 2026
Reply from Bensons For Beds - Plymouth748
We're happy to hear about the great service you received, from the helpful staff to the accommodating manager. It's great the assembly guys were so good. We appreciate your recommendation!
Team Bensons
Very helpful staff and the delivery…
Very helpful staff and the delivery people were very polite and helpful
2 May 2026
Reply from Bensons For Beds - Plymouth748
We appreciate your lovely feedback! It's great to hear our staff and delivery people were so polite and helpful. Thanks for sharing!
Team Bensons
Very professional from start to finish.
Lots of products to choose from, plenty of information given and no pressure sales.
Excellent staff service and delivery notification process - no issues regarding condition/quality whatsoever with product supplied.
27 April 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your great feedback! We’re delighted you enjoyed the range, the no‑pressure service, and smooth delivery 😊
Reply from Bensons For Beds - Plymouth748
Thank you! 😊 We’re really glad you were happy with the service — it’s much appreciated. 🌟
Reply from Bensons For Beds - Plymouth748
Thank you! 😊 We’re glad you appreciated our helpful, no‑pressure approach—just the way shopping should be.
Great service
Great service. Had a terrible experience and needed a bed quickly, received a great service.
24 April 2026
Reply from Bensons For Beds - Plymouth748
Thank you! 😊 We’re really glad we could help when you needed it most. Getting you sorted quickly and smoothly is exactly what we’re here for—sleep well! 🛏️✨
Mattress is lovely and delivery was…
Mattress is lovely and delivery was smooth.
Felt we were a little misled in the shop as was told 20% off everything but when we went to pay it apparently wasn’t on the Tempur mattresses and this was never mentioned.
Overall though we were pleased with our purchase
20 April 2026
Reply from Bensons For Beds - Plymouth748
Thank you for sharing your feedback! We’re so happy to hear you love your mattress and that delivery went smoothly. We’re really sorry for the confusion around the promotion on Tempur mattresses — that’s certainly not the experience we aim to give, and we appreciate you highlighting it. We’re glad overall you’re pleased with your purchase and hope you enjoy many comfy nights ahead!
Thank you for your positive review - Lauryn at Customer Care 💜
Fantastic service in store
Fantastic service in store, staff couldn't do enough to help. Look forward to receiving my bed!
17 April 2026
Reply from Bensons For Beds - Plymouth748
Thank you for your amazing review! Our team is dedicated to providing top-notch service and we're thrilled to hear you had a great experience. Can't wait for you to enjoy your new bed!
The mattress has dirt on the bottom…
The mattress was delivered with dirt on the bottom edge and a hole in it and the top of the mattress has pulling on it. Looks like a second hand mattress. £1000 for the mattress and that's what I received. Now waiting for a replacement.
13 April 2026
Unprompted review
Reply from Bensons For Beds - Plymouth748
We are very sorry the mattress arrived in poor condition. We appreciate you bringing this to our attention. We're arranging a replacement and appreciate your patience.
Team Bensons
really friendly
really friendly, knowledgeable staff who listened and didn't try to hard sell. Brilliant selection too
14 April 2026
Reply from Bensons For Beds - Plymouth748
We're so glad you found our staff friendly and knowledgeable, and appreciated the selection! We aim to listen and never pressure anyone. Thanks for the feedback!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.