Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... See more
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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Outstanding experience on the phone and in the shop. Staff could not have been more professional, helpful and friendly. (Shannon, also Owen.)
From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... See more
Company replied
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... See more
Company replied
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About Bensons For Beds - Oldham
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Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
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Just been to Bensons for beds in Oldham…
Just been to Bensons for beds in Oldham was greated by Colin and put on the bed that looks at your pressure points, and went through what sort of mattress we needed. He was very knowledgeable and understood our needs and was not pushy. We felt listened to and advised, and don't normally buy on the spot but did today, and have no regrets.

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The young lady was very helpful and…
The young lady was very helpful and explained all the different beds and mattresses

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Great customer service.lovely…
Great customer service.lovely comfortable bed ,quick delivery .10out of 10.

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Bensons at Elk Mill
We went to Bensons at Elk Mill, Oldham and found the team were really helpful and knowledgeable.. Colin and Owen were fantastic.. a great experience and would recommend..and Owen was generous with his biscuits.. :)

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New bed
The service was brilliant from start to finish. The showroom staff were knowledgeable and helpful and the delivery people were brilliant, O and love the new bed too 😁.

Reply from Bensons For Beds - Oldham
Brilliant customer service
The staff at the local Bensons store were very helpful and able to give good advice so that we could decide on the right mattress for us. The store was clean and well lit and shopping there was a good experience.

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Colin- Elk Mill, oldham
I visited the elk mill store in Oldham. I spoke to a chap called Colin, he was superb! He is very knowledgeable about all products in store and took his time to explain everything. Ive already recommend Colin and the store to whoever will listen. I grabbed an absolute bargain dont be put off thinking it will be out of your budget there is something for everyone even ex display and heavily discounted mattresses. Colin even arranged removal of my old bed and mattress upon delivery.

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Happy customer
Sale was seamless, we were kept updated from order to delivery, delivery team arrived when promised and were courteous and respectful

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Would definitely recommend Bensons.
Oue experience shopping Bensons for Beds was very positive. The staff were only too happy to help, knowledgeable and very understanding to our personal needs. A good experience all round!

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Lovely experience at Bensons
Lovely experience at Bensons, unlike Dreams where they hound you like absolute vultures I was left to my own devices in Bensons until I was ready to speak to someone, they initially said hello and said if I need anything let them know and they left it at that. That was great.
I was satisfied with the ordering process and the price that was tailored for me. The manager Owen is a great guy and I felt really taken care of. He is a lovely man and very professional and down to earth. Overall a great experience at Bensons. In another league to Dreams!

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Excellent service from start to finish!
I had a great experience with Bensons for Beds. The staff were friendly, knowledgeable, and took the time to really understand what I was looking for without any pressure to buy. The range of beds and mattresses was excellent, and I felt well-advised rather than sold to.
Delivery was smooth and on time, and the Trempur mattress itself is fantastic, comfortable, well-made, and exactly what I needed. I’m genuinely sleeping better already.
Highly recommend Bensons for Beds for quality products and great customer service. Would definitely shop here again!

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A messy process to get the mattress we…
A messy process to get the mattress we wanted. Felt rushed.
We knew what mattress we wanted and bensons was the only place we could get it from. We sat at a desk to do the paperwork, but the person sat behind the desk wasn’t dealing with us. The person selling us the mattress had to lean over the person to complete necessary paperwork. The person sat at the desk didn’t even offer to move for 10 minutes so we could go through the information. He didn’t even acknowledge us and just seemed dam right rude.
The employee selling us our mattress was rushing, missed giving us information and had me sign a waiver where most information had not been given. I had to ask for this information for each point she had missed.
I wouldn’t have stayed to buy this mattress if it wasn’t the one we wanted. But as already said bensons is the only place I can get it from.

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The whole experience from the shop to…
The whole experience from the shop to delivery was excellent

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Was really helpful and friendly
Was really helpful and friendly, I didn't feel rushed placing my order

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I had already seen the bed I wanted the…
I had already seen the bed I wanted the assistant although u didn't have it in store showed me various other similar types.she didn't need to put the time on she could have sat me down and done the paperwork but she wanted to make sure it was right

Reply from Bensons For Beds - Oldham
Love the beautiful bed
I’m very happy with this bed. Very nice. Good quality and price. Definitely recommend.

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Excellent customer service
Excellent customer service. Great communication throughout. Good delivery on time.

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Poor service / quality
I purchased Wordrope with delivery and fitting .
It was not fixed well it is not stable and shaking it is not safe to use .
When I reported this they mentioned I need to attached myself or handy man because the fitter don’t have home insurance.
If they mentioned this from the beginning verbally or on the order I wouldn’t take it .
I asked them either to refix or come and collect and process refund . Unfortunately they refused to do so .

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