On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
Company replied
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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See what reviewers are saying
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... See more
Company replied
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... See more
Company replied
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... See more
Company replied
Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
267 reviews
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Reply from Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing excellent customer service, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
On the 2 occasions I and my daughter…
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable.
I had known what mattress I wanted but was unsure of base.
29 September 2026
Reply from Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear that our team was able to assist you and your daughter during your visits. It's great to know you found the right mattress and base with our help. We look forward to welcoming you back for any future needs!
Excellent knowledgeable staff.
1 October 2026
Reply from Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear that you found our staff knowledgeable. We take pride in providing excellent service and are always here to help. We look forward to seeing you again soon!
The staff are very helpful and I got…
The staff are very helpful and I got the exact mattress that I wanted
25 September 2026
Reply from Bensons For Beds - Northampton725
Thanks for the kind feedback and glad to hear you found the store helpful. 👍
Reply from Bensons For Beds - Northampton725
We are thrilled to hear that you had a brilliant experience with us! It means a lot to us when our customers are happy with our service. Thank you for choosing us and we look forward to serving you again in the future.
Recommend St James Northampton store
Friendly service, Lewis was knowledgeable and helpful
16 September 2026
Reply from Bensons For Beds - Northampton725
Thank you for the kind words! We are thrilled to hear that Lewis provided you with exceptional service and expert knowledge. We strive to give our customers the best experience possible. Thank you for choosing us!
We were impressed with the wide choice…
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right option, and in the end, he managed to offer us a really good deal.
The order was delivered on time, and the delivery team were very professional and friendly.
The bed was easy to assemble, and so far the mattress is very comfortable. We have six weeks to decide whether it’s the right one for us, which gives us plenty of time to make sure we’re happy with our choice.
Overall, a very positive experience so far!
14 September 2026
Reply from Bensons For Beds - Northampton725
We're so pleased to hear you had such a positive experience with us! It's wonderful that Simon was helpful and worked within your budget to find the right option. We're also glad the delivery was on time and that the team was professional and friendly. We hope you continue to enjoy your comfortable mattress!
Team Bensons
Reply from Bensons For Beds - Northampton725
Thank you for the great review! We're thrilled that Paul was able to provide you with helpful service and showcase his knowledge. We strive to provide the best experience for our customers and it's great to hear that we hit the mark. We appreciate your support!
From start to finish the service was…
From start to finish the service was faultless, the sales person explained everything and was very helpful and polite, the delivery personnel were polite and very helpful.
29 August 2026
Reply from Bensons For Beds - Northampton725
Thank you for sharing your experience! We're thrilled to hear that our team provided you with exceptional service, from the salesperson to the delivery personnel. It's our goal to make sure every step of the process goes smoothly. We appreciate your support.
Great service
The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.
20 August 2026
Reply from Bensons For Beds - Northampton725
Hello Nicole,
Thank you for your wonderful feedback! 😊 We're delighted to hear our delivery team kept you informed, arrived on time, and took such care with your delivery. We'll be sure to pass on your kind words. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist⭐
Polite
Polite, knowledgeable staff who let me take my time and didn’t push me into a sale.
21 August 2026
Reply from Bensons For Beds - Northampton725
Thank you for sharing your positive experience with our staff! We are happy to hear that they were able to provide you with exceptional service without pressuring you into a sale. We hope to see you again soon!
All throughout the process information…
All throughout the process information was communicated to which was great, Janis and Carlos came to deliver the bed and mattress, they were lovely they put the bed exactly where i wanted and were friendly, will definitely be coming back to buy my bed and mattress here, the customer service is great and to be honest a lot of shops do not give that these days.
23 August 2026
Reply from Bensons For Beds - Northampton725
Thank you for your kind words! We are happy to hear that you had a great experience with our team and that you are satisfied with your purchase. Our goal is to always provide excellent customer service and we are thrilled to know we succeeded.
New bed and side units
Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi
Thanks again
18 August 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for the positive review! We are thrilled to hear that our team provided excellent service both in store and during delivery. We will be sure to pass along your compliments to Charles and Chichi. Thank you for choosing Bensons for Bed!
Reply from Bensons For Beds - Northampton725
Thank you for your kind words! We are so glad our customer service met your expectations.
Excellent service from Simon
Excellent service from Simon. He was very knowledgeable and courteous.
12 August 2026
Reply from Bensons For Beds - Northampton725
Thank you for your kind review! We are thrilled to hear that Simon provided excellent service. We appreciate your business and hope to serve you again in the future.
Missing screws
Apart from the "screws" situation they were very helpful and friendly
12 August 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for the 5 star review! We apologize for any issues with the screws, but we're glad to hear our team was helpful and friendly during your experience. We value your business and hope to see you again in the future.
They rang to tell me they were on the…
They rang to tell me they were on the way they were friendly and careful
9 August 2026
Reply from Bensons For Beds - Northampton725
Thanks for your kind review! We're glad our team was helpful and cautious during their visit. We strive to provide exceptional service to all our customers. 👍
The delivery people were fantastic and…
The delivery people were fantastic and really helpful. Lots of helpful communication.
7 August 2026
Reply from Bensons For Beds - Northampton725
We're so pleased to hear that our delivery team was fantastic and really helpful! It's wonderful to know you appreciated the clear and helpful communication. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
Damaged during delivery, no response.
Ordering the bed was great; the process was seamless. However, the mattress was damaged during delivery by the delivery men. I've emailed to say that I'm not happy and what's the follow-up process, I've had no response. Very disappointing considering I've spent £2,500.
7 August 2026
Reply from Bensons For Beds - Northampton725
We are truly sorry to hear about the damage to your mattress during delivery and the lack of response. We understand how frustrating this must be, especially after such a significant purchase. We have contacted you to discuss the matter further.
Thank you for your review - Lauryn at Customer Care
Helpful salesman
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout.
Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less which is quite a difference!
12 July 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We're pleased to hear about your positive experience with our salesperson, the quick delivery, and good communication. We understand your disappointment regarding the price difference and appreciate your feedback.
Thank you for your positive review - Lauryn at Customer Care
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