No pressure selling, useful advice. based on what we thought we wanted, and didnt want, we were shown alterrnatives that were similar, both higher and lower in price and from different manufacturers.... See more
Company replied
Location
Switch locationUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Both Darryl and Andy were exceeding helpful, they asked us sensible pointed questions concerning what we were looking for in a mattress/bed. They listened and there was no hard sell. They made suggest... See more
Company replied
Fabulous staff in store and delivery team. Everything went as planned and we love our sofa bed. Will be returning as the quality of the goods is excellent.
Company replied
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... See more
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Company details
About Bensons For Beds - Macclesfield627
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, United Kingdom
- 1625618190
4.7
Excellent
360 reviews
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Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words! We strive to provide exceptional customer service and we're so glad to hear that our staff has been helpful. Your satisfaction is our top priority. We look forward to seeing you again soon, Megan at Customer Care
New bed
Very helpful staff at the store: even when I requested a change of delivery address, there was no problem.
Delivery drivers arrived early and were courteous, hard-working and efficient.
I am very pleased with the whole process.
Thank you.
4 July 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words! Our team takes great pride in providing top-notch customer service and we're thrilled to hear about your positive experience. We're glad we could make the delivery process as smooth and convenient for you as possible. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Macclesfield627
Thank you for the kind words! We strive to provide efficient and exceptional service to all of our customers. We are thrilled to hear that we met your expectations. We appreciate you, Megan at Customer Care
Excellent Customer Service
Darrell, one of the staff members, gave so.e great advice and found the perfect mattress to suit our needs. Excellent customer service, and convinced us to visit his store as opposed to Dreams, who didn't know what they were talking about.
24 June 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you received excellent advice and found the perfect mattress to suit your needs. We appreciate you choosing our store and taking the time to share your positive experience with us. Take care, Megan at Customer Care
Bensons Macclesfield. The Best!!
A really good experience.Alfie was exceptionally helpful,knowledgeable and patient.
Ordering was so simple with his help.
I was very impressed with the service and I liked the atmosphere in the store.
Thanks Alfie
JW
Delivery was also prompt and men helpful.
28 May 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're so glad to hear you had a really good experience with us! It's great that you found our advisor helpful, knowledgeable and patient, and that ordering was simple. We appreciate your positive feedback on the service and prompt delivery!
Take care, Megan at Customer Care.
Daryl was the guy who made us welcome…
Daryl was the guy who made us welcome demonstrated the bed unit that we were interested in , did not pressure us in anyway, a very good 👍 experience for my wife and I.
12 June 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you and your wife felt welcomed and experienced a no-pressure demonstration of the bed unit. We appreciate your positive feedback and are glad you had a good experience. Take care, Megan at Customer Care
Very helpful and informative with a…
Very helpful and informative with a good knowledge of their products. No pressure to purchase. A good experience and hopefully a good product when it arrives .
4 June 2025
Reply from Bensons For Beds - Macclesfield627
We're happy you found our team helpful and informative! It's great to know you felt no pressure to buy. We hope you enjoy your new product when it arrives. Take care, Megan at Customer Care
Great customer service
Great customer service. Good explanation of the products and our options. Competitive prices. Relatively quick delivery date.
Overall very satisfied and we will definitely use again.
2 June 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you were satisfied with our customer service, product explanations, prices, and delivery. We appreciate your feedback and look forward to assisting you again in the future John! Take care, Megan at Customer Care
10 week wait to receive a damaged bed
10 week wait to receive a damaged bed. Replacement offered which fair enough , but unknown before 2-3 days before when they are coming to replace it. Improvements to this needed there as this makes it very difficult to get time off work at short notice using precious annual leave for something not my fault. So yeah….. do better Bensons!
21 May 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're sorry your bed arrived damaged after such a long wait. We appreciate your feedback regarding the short notice for the replacement delivery. We'll review how we can improve this process. Thanks for your time, Megan at Customer care
Pleasant experience
Pleasant, helpful friendly staff. Well laid out store. Sidra explained all my options re mattress choices etc. Reasonable prices too.
19 May 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your experience with us! We're thrilled to hear that our staff was able to provide you with excellent service and that you found our store to be well-organized. We always strive to help our customers find the perfect mattress at a reasonable price. Come back anytime!
Very helpful staff in Macclesfield
Sidra in Macclesfield was very helpful.
She made to whole decision process very easy.
19 May 2025
Reply from Bensons For Beds - Macclesfield627
Thank you so much for your kind words! We're delighted to hear that our team member Sidra made your experience with us a smooth and enjoyable one. We strive to make every decision process easy for our customers. We appreciate your feedback and look forward to serving you again in the future.
Great customer service
Great customer service from Alfie, who took time to help me choose the best bed for me. Great knowledge, friendly & went the extra mile
15 May 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
"Thank you for your kind words! We are pleased to hear that Alfie provided you with exceptional customer service and went above and beyond to help you find the perfect bed. We appreciate your support and look forward to serving you again in the future." #CustomerSatisfaction #GoingTheExtraMile
Excellent service from staff member who…
Excellent service from staff member who served me(Sidva) great experience buying a mattress
15 May 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for the kind words, Sidva! We take great pride in providing excellent service to our customers. We are thrilled to hear that you had a great experience buying a mattress at our store. Your satisfaction is our top priority and we look forward to serving you again in the future!
Excellent Customer Service
Darryl was very knowledgeable and helpful. New bed has arrived and it’s great - the mattress very comfortable. I would highly recommend Bensons for Beds.
25 March 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for all your kind words. Please remember that I am always just a call away if you have any questions or just need advice. Hope you have a Great nights Sleep.
Reply from Bensons For Beds - Macclesfield627
Thank you for the positive review! We're thrilled to hear that our staff was able to assist you without any pressure. Your satisfaction is our top priority!
Staff very friendly and helpful going…
Staff very friendly and helpful going that extra mile
10 May 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
"Thank you for taking the time to share your experience with us! Our team always strives to go above and beyond for our customers. We appreciate your support and look forward to serving you again soon." #happycustomers #excellentservice
From showroom to delivery was a very…
From showroom to delivery was a very good experience
10 April 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your experience from showroom to delivery was a good one. We strive to provide exceptional service from start to finish. Thank you for choosing us!
Sleep well,
Team Bensons💜
The breadth of supplier products…
The breadth of supplier products available - including Sealy our chosen mattress. The staff engaged and then gave us space and time to gauge which mattress worked for us both. They then supplied a competitive quote without pressuring us to buy then, plus an optional interest free credit package.
27 April 2025
Reply from Bensons For Beds - Macclesfield627
Thank you so much for your kind words John! We're thrilled that you were able to find the perfect mattress for you and your partner. Our team is dedicated to providing top-notch service and we're happy to offer competitive prices and financing options to make the purchasing process stress-free. Thank you for choosing us for your mattress needs!
Sleep well, Team Bensons💜
Steve the guy who works sat afternoon…
Steve the guy who works sat afternoon was incredibly helpful and polite and kind
12 April 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
Thank you so much for your kind words! We are thrilled to hear that Steve provided exceptional service during your visit. We pride ourselves on our friendly and helpful team, and we would love to see you again soon! 🌟
Excellent quality beds
Staff were very friendly.
Did not rush us in making our decision on the bed(s) we wanted.
Showed us the different beds they had!
It made it easier to choose which beds were best for us!. Benson for beds are our favourite bed place would only buy from them the quality of their beds are excellent.
28 March 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that our staff were friendly and helpful while you chose your beds. We appreciate your loyalty and are glad our quality meets your expectations! Take care, Megan at Customer Care
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