Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... See more
Company replied
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... See more
Company replied
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more
Company replied
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
Company replied
Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
193 reviews
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Excellent service, product and communication
Visiting the store and greeted with friendly and knowledgeable staff who assisted me in finding the right mattress and pillow. I received regular updates on the order and was impressed with the delivery service as they rang in advance and did exactly as needed without anything being too much trouble. A big thank you to Karen and Donna in store and delivery crew Davey and Lee.
21 February 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We're happy to hear that our staff provided excellent assistance in finding the perfect mattress and pillow. It's great to know you were impressed with our updates and delivery service. Thank you for your positive feedback, Megan at Customer Care
I would recommend Bensons for Beds to…
I would recommend Bensons for Beds to everyone. A very professional and helpful service from store visit to delivery and set up.
25 February 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We appreciate you recommending us! It's great to hear you received professional and helpful service, from your store visit through delivery and setup. Take care, Megan at Customer Care
bed buying
bed buying
Abdul was very helpful when we bought the bed, not pushy but pleasant, friendly and informative.
22 February 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that your bed-buying experience was pleasant! We appreciate your positive feedback regarding the helpful and friendly service you received. Take care, Megan at Customer Care
Staff were very nice and knowledgeable.
15 February 2025
Reply from Bensons For Beds - Leicester
We are so glad to hear that our staff's knowledge and kindness positively impacted your visit! Thank you for sharing your experience with us, Megan at Customer Care
Salesman excellent very helpful in…
Salesman excellent very helpful in helping us find a suitable mattress excellent service from him
11 February 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our salesman was very helpful in assisting you to find a suitable mattress. We appreciate your positive feedback and are glad you enjoyed the service, Megan at Customer Care
Reply from Bensons For Beds - Leicester
We appreciate your positive feedback! We're so glad you are happy with the bed and our excellent service at a great price. Take care, Megan at Customer Care
The Whole sales team were excellent and…
The Whole sales team were excellent and very helpful and not pushy.
4 February 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our sales team was helpful and not pushy during your experience. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Competent and efficient staff who knew…
Competent and efficient staff who knew the full range of products and advised when required. Allowed me to browse but helped and guided me through the options without being pushy. I had intended to go to other places as well but didn't need to
27 January 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your experience! We're glad to hear our staff's knowledge and guidance were helpful without being overbearing, leading you to find everything you needed with us.
Take care,
Megan at Customer Care
Good choice of mattresses and beds and…
Good choice of mattresses and beds and open until 7pm
27 January 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We appreciate you noting our mattress and bed selection, along with our hours. We're glad you found what you needed. Thanks, Megan at Customer Care
Excellent delivery service
Delivery guys were courteous and careful with their delivery. I was kept informed of the delivery time and once the mattress was in place, made sure that I understood how to care for the product.
24 January 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback. We're happy to hear that our delivery team was courteous and careful, and that they provided helpful information about caring for your new mattress.
Thank you,
Megan at Customer Care
Excellent
Excellent advise given from asked about the different mattresses. Friendly staff and would defo use fosse park branch again
14 January 2025
Reply from Bensons For Beds - Leicester
We appreciate you highlighting the helpful advice you received regarding our mattresses and the friendliness of our staff. We're glad you had a positive experience!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Leicester
We're happy to hear that you received excellent service! Our friendly and informative staff are dedicated to providing great support. Thank you, Megan at Customer Care
Purchased in store
Purchased in store, then delivered on day of my choice within 2 weeks. Kept well informed. Delivery drivers helpful and courteous (as was the sales staff). Thank you.
31 December 2024
Unprompted review
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to leave us this great review! We're happy to hear that you were well-informed and that our staff were helpful and courteous.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Leicester
We're happy to hear that you had a positive experience with our team. We appreciate you doing business with us and your kind words.
Take care,
Megan at Customer Care
Great service from Abdul at fosse park…
Great service from Abdul at fosse park Leicester. Thanks very much.
7 January 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that you had a great experience at Fosse Park Leicester. Thank you very much for your positive feedback and kind words!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Leicester
We appreciate your feedback! Our team is dedicated to providing excellent service and helpful advice without pressure. Thank you for your support, Megan at Customer Care
Very helpful and knowledgeable staff
Very helpful, friendly, and knowledgeable staff. We were welcomed as soon as we went in, the colleague who dealt with us, Karen, listened to our needs, made great recommendations, and explained everything after we'd tried out several mattresses.
3 January 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our staff was so helpful and friendly! It's great to know that they listened to your needs and made excellent recommendations. Thank you for your positive feedback, Megan at Customer Care
Lovely warm welcome but no pressure to…
Lovely warm welcome but no pressure to buy.
Brilliant knowledge to help with lower back pain.
5 January 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that you felt welcomed and experienced our knowledge regarding lower back pain without any pressure. Thank you for your positive feedback, Megan at Customer Care
Treating the customer with respect
One person to look after you who meets you when you enter the
Department. Knowledgeable and listening to our requirements. Testing to find the best range of beds to choose from. Assistance with the final selection and purchase, explaining all the benefits and finance if needed.
30 December 2024
Reply from Bensons For Beds - Leicester
We're happy to hear that you enjoyed your experience in our department. It's great to know that our team member was knowledgeable and attentive to your needs, providing assistance throughout your selection and purchase. Thank you for your positive feedback, Megan at Customer Care
Karen was very welcoming and helpful
Karen was very welcoming and helpful, also understanding of our needs regarding our purchase of the new mattress. Thank you Karen
30 December 2024
Unprompted review
Reply from Bensons For Beds - Leicester
We're happy to hear that you felt welcomed and that your needs were understood during your mattress purchase. Thank you for sharing your positive experience with us!
Thank you, Jess - Team Bensons
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