Great staff in store, listened to my needs and recommended sleep test mattress machine. Kept recommend mattress to my budget. Fast efficient service. Delivery driver confirmed date and time the day be... See more
Company replied
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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Fantastic customer service. Explained how to choose a mattress to meet our individual needs. Installed new one and disposed of old one for us. No hassle. Highly recommended. Staff very friendly and de... See more
Purchased a new mattress and pillows from Bensons for beds at the Birstall Retail park, Leeds. Excellent service by Kelly, very informative which allowed us to make the right choice in mattress and p... See more
Company replied
On our arrival we were greeted by Sonya. We told her that my mum was looking for a small double bed. She showed us different types that were suitable for mums needs and explained them all in full and... See more
Company replied
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
543 reviews
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Fantastic customer service
Fantastic customer service. Explained how to choose a mattress to meet our individual needs. Installed new one and disposed of old one for us. No hassle. Highly recommended. Staff very friendly and delivery staff quick and efficient. Quality product. Great experience all round.
2 October 2026
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Would definitely use Bensons again
Helpful staff, good prices, good experience all round
30 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your experience enjoyable and that you found our prices to be great. We appreciate your support and look forward to serving you again soon!
The service and advice were great
The service and advice were great, the delivery and changes to my delivery date were straightforward
26 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and delivery. Our team works hard to ensure everything runs smoothly, and your satisfaction means a lot to us. We look forward to serving you again soon!
Great staff in store
Great staff in store, listened to my needs and recommended sleep test mattress machine. Kept recommend mattress to my budget. Fast efficient service. Delivery driver confirmed date and time the day before and rang on day of delivery informing how far away they were. Unpacked the bed and took away packaging. Impressed with their politeness.
26 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review! We're thrilled to hear that our staff provided attentive service and helped you find the perfect mattress within your budget. It's great to know our delivery team made the process smooth and efficient. We appreciate your kind words and hope you enjoy your new bed!
From purchase to delivery
From purchase to delivery, Bensons made everything easy to understand and were a pleasure to deal with.
26 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience from purchase to delivery. Our team strives to make every interaction enjoyable, and we're glad we could assist you. We look forward to serving you again!
Purchased a new mattress and pillows…
Purchased a new mattress and pillows from Bensons for beds at the Birstall Retail park, Leeds. Excellent service by Kelly, very informative which allowed us to make the right choice in mattress and pillows. Second time I’ve purchased from Bensons for beds.
28 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review! We're thrilled to hear that Kelly provided you with excellent service and helped you find the perfect mattress and pillows. We appreciate your loyalty and look forward to serving you again in the future!
Good experience!
Everyone in store was helpful and friendly, especially Nicole. No one was pushy at all. The delivery was efficient and on time, Elliot and his team carried the mattress to where I needed.
24 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful feedback! We're thrilled to hear that Nicole and our team made your experience enjoyable and efficient. We strive to provide excellent service, and it's great to know we hit the mark. We appreciate your support and hope you love your new mattress!
Faultless throughout
On our arrival we were greeted by Sonya. We told her that my mum was looking for a small double bed. She showed us different types that were suitable for mums needs and explained them all in full and then left us to look around on our own which was nice. Once we had decided we made the order with Sonya, who I must say is very knowledgeable and extremely friendly. I was kept up to date with delivery date and time. The two guys arrived with her delivery and had the bed fully assembled within 15 minutes! Brilliant service from start to finish
24 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review! We're thrilled to hear that Sonya provided you with such great service and that your delivery went smoothly. We strive to make every experience enjoyable, and your feedback motivates us to keep up the good work. We appreciate your support!
Craig was really friendly and helpful
Craig was really friendly and helpful, he talked us through the whole process, different offers and add ons and made everything very easy. We can't wait for our new mattress to arrive!
21 September 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review! We're so pleased to hear that our team member provided such friendly and helpful service, guiding you through the process and making everything easy. We hope you enjoy your new mattress!
Team Bensons
Good service Crown point store
The 2 lovely helpful young men i forgotten their names now was it Ben Sam Eliot I'm really not sure now but anyhow they showed me how to use the TV controls the bed controls etc .10/10 for them
20 September 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that our team members were able to provide such helpful assistance with your new controls! It's wonderful to know they made a positive impression.
Team Bensons
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that you found our service friendly and efficient, and that you were well-informed regarding your purchase and delivery. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Leeds673
We're so pleased our team was helpful to you! We appreciate your kind words and feedback.
Team Bensons
Great quick service
Great quick service, friendly delivery drivers.
Salesperson helpful but not pushy
11 September 2026
very helpful staff
1 September 2026
Would highly reccomend
Great knowledge, no pushy sales, very happy with the all round experience
26 August 2026
Reply from Bensons For Beds - Leeds673
Hi Mr Carr,
Thank you for your fantastic review! 😊 We're delighted to hear that you found our team knowledgeable and appreciated the no-pressure approach. We believe choosing the right bed or mattress should be a relaxed experience, so it's wonderful to know you felt supported rather than pushed.
We're thrilled that you're happy with your all-round experience and that our team could help you make a confident choice. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist✨
Lena (staff member) was excellent
Lena (staff member) was excellent! She was professional, knowledgeable and friendly. She guided us through our options and helped us choose the best mattress for our needs. There was a brilliant offer of 25% off plus 6% off with a Blue Light Card so it was great value for money too.
31 August 2026
Reply from Bensons For Beds - Leeds673
Hi Jonathan,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Lena provided such a professional, knowledgeable, and friendly service. Finding the right mattress is an important decision, and it's great to know she took the time to guide you through the options and help you choose the perfect one for your needs.
We're also pleased that you were able to take advantage of our fantastic offers, including the Blue Light Card discount, making your purchase even better value for money.
Thank you for choosing us. We hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist⭐
Could not ask for better service
Could not ask for better service: helpful, professional, knowledgable and friendly!
22 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that you found our service helpful, professional, knowledgeable, and friendly. Thank you for sharing your positive experience with us!
Team Bensons
Great staff
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff members
25 August 2026
Reply from Bensons For Beds - Leeds673
Hello Leanne,
Thanks so much for the lovely review! 😊 We're thrilled to hear our team made your visit relaxed, informative, and fun for the whole family. We'll be sure to pass on your kind words. Hope to see you all again soon,
Megan | Customer Care Specialist
HipHop beds
kept up to date with order progress - delivered when they said it would be.
Delivery guys, (Barry and Kelvin were brilliant)
16 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear you were kept informed about your order's progress and that it arrived exactly when expected. It's wonderful that our delivery team provided such brilliant service.
Team Bensons
Excellent customer service highly recommended
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything and answered any questions we had. The beds we were thinking about only came with specific mattresses so he asked if we'd like to try the sleeppro (body mapping sleep assessment) sk glad we did as it showed us what mattresses were best for our needs. Once again Craig showed us each mattresses (some more expensive than others) but again wasn't pushy and answered our questions. We eventually decided one the first choice mattresses (iGel firm mattress) we then chose a base, headboard + pillows and best of all spent less than we expected. Delivery was within two weeks......Excellent customer service from the staff and Delivery team.
We highly recommend Bensons for Beds...... very happy with our new bed.
30 July 2026
Reply from Bensons For Beds - Leeds673
Hello Karen,
Thank you for such a fantastic review! 😊 We're delighted to hear that Craig provided such knowledgeable, patient, and pressure-free service throughout your visit. It's great to know the SleepPro assessment helped you find the perfect iGel mattress and that you were able to choose the ideal bed, base, headboard, and pillows while staying within your budget.
We're also thrilled that both our store team and delivery team provided excellent customer service and that you're so happy with your new bed. Thank you for your recommendation and for choosing us. Wishing you many nights of comfortable, restful sleep,
Megan | Customer Care Specialist✨
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