Tom our sales rep went above and beyond to get us what we needed and listened to us and helped us choose the right bed and mattress he was so good
Company replied
Location
Switch locationUnit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY Kidderminster, Worcester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my purchase of an adjustable bed ,from your Kidderminster branch ..to my delivery ,which was 2 weeks earlier than anticipated…I can not fault the shop or delivery service..I hasten to add I have... See more
Company replied
We got a great deal purchasing a showroom mattress that was exactly what we were looking for. Well wrapped for collection. The staff were supposed to help me load the mattress (it was collection on... See more
Nathan helped us in store through more decisions than I imagined buying a bed entailed which was invaluable. Not only did we arrive at something that we liked and met our needs but will also fit throu... See more
Company replied
Company details
About Bensons For Beds - Kidderminster373
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY, Kidderminster, Worcester, United Kingdom
- 1562747833
4.9
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed a new mattress and visited…
I needed a new mattress and visited Bensons I spoke to Tom and he was helpful but not pushy which I appreciated. There was an offer on the iGel mattress that I wanted but I went home to think about it. I went back the next day just to lie on it again to make sure and then Tom explained everything very clearly when I was buying it. Would definitely go back
6 June 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We're glad you enjoyed your experience. It's great to know that you found our team member helpful and informative during your mattress selection. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer Care
No one jumped on you as soon as you…
No one jumped on you as soon as you walked in the door
3 June 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for leaving your kind words for us Mrs Grahame. Thanks for choosing us and we hope you love your new order. Take care, Megan at Customer Care
Thomas the salesman at Kidderminster…
Thomas the salesman at Kidderminster branch was really lovely, chatty and friendly and very helpful in finding the right bed for my brother, thank you
26 May 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that the team member was so helpful and friendly while assisting your brother! We appreciate you taking the time to share your positive experience, Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
Thank you so much for your kind words and positive review! Our team takes great pride in providing quick and efficient service, along with a thorough knowledge of our product range. We appreciate your business and look forward to serving you again in the future!
Great service
A great, friendly advisor who gave honest and constructive advice. The whole process from viewing, selection, purchase and delivery was clearly explained in a friendly manner and that made it to be a pleasurable experience without any pressure.
5 May 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for your kind words! We strive to provide honest and constructive advice while making the entire purchasing process a pleasurable experience. We're glad we could assist you without any pressure. Thank you for choosing us as your advisor.
Excellent knowledge about products
Excellent knowledge about products
Store was clean.
Bought from before so I knew the quality was good.
29 April 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
Thank you for your amazing review! We pride ourselves on providing exceptional service and knowledgeable staff. We appreciate your continued support and hope you can tell your friends&family about us!
Sleep well,
Team Bensons💜
Excellent service from Tom
Tom was very polite and offered us information and advice or to just wander round on our own until we were ready to order. He was knowledgeable about the items in the store and also for the items we were interested in purchasing. When we made our purchase, he explained the process fully and we left the store feeling reassured with our purchase
11 April 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
Hi Louise, we are so pleased you are happy with your product and the experience you have received, with us, we are so glad you are happy with your new purchase, Bensons for Beds - Kidderminster. , your wonderful feedback and rating mean a lot to us.
Thanks Tom
Friendly and knowledgeable team
Friendly and knowledgeable team, a pleasure to deal with. Awaiting delivery so can't comment on the bed just yet!
8 April 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for your kind words! We strive to provide excellent customer service and are confident that you will love your new bed. We can't wait for you to experience the comfort and quality. Thank you for choosing our business!
We had excellent service at Bensons for…
We had excellent service at Bensons for Beds at the Kidderminster store.
Melvyn was exceptional.
We hadn’t purchased a new bed for years and were apprehensive but there were no worries.
We would recommend them for a five star service anytime.
Thank you.
8 April 2025
Reply from Bensons For Beds - Kidderminster373
Hi Jean , we are so pleased you are happy with your product and the experience you have received.Thank you for leaving such lovely feedback.
Many Thanks Mel
Nathan was great in store
Nathan was great in store, no hassle and very informative when needed. Plenty of bed options.
2 April 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that you found our selection satisfactory and the assistance you received in the store helpful and informative. Thank you for your feedback, Megan at Customer Care
Good choice of beds and very helpful…
Good choice of beds and very helpful staff members
11 March 2025
Reply from Bensons For Beds - Kidderminster373
We're glad you found a good selection of beds and that our staff were very helpful! We appreciate your positive feedback, Megan at Customer care
Great staff
Very attentive, friendly, knowledgeable and helpful.
Now looking forward to delivery of the goods.
19 February 2025
Reply from Bensons For Beds - Kidderminster373
We appreciate your kind words! We are so glad to hear that you found our team to be attentive, friendly, knowledgeable, and helpful. We hope you enjoy your delivery! Take care, Megan at Customer Care
Used Bensons for Beds in the past with…
Used Bensons for Beds in the past with great success so more than happy to use them again.
Good range of Beds, knowledge staff, generous with their time, committed to ensuring you select the right product.
11 February 2025
Reply from Bensons For Beds - Kidderminster373
We appreciate your continued trust in us! We're happy to hear that you've had positive experiences with our beds and knowledgeable staff. Thank you for acknowledging our commitment to helping you find the right product.
Take care, Megan at Customer Care
Very helpful and friendly staff with…
Very helpful and friendly staff with great knowledge of products and services
9 February 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We appreciate you taking the time to leave us this great review! We are so glad to hear that our team was helpful and knowledgeable. Take care, Megan at Customer Care
great customer service
great customer service , provided lots of helpful advice, were showed through many options and helped us find what table was best suited for us. as soon as we walked in we were made to feel welcome and knew they were going to be helpful staff.
30 January 2025
Reply from Bensons For Beds - Kidderminster373
We appreciate you sharing your experience! It's great to hear that our team made you feel welcome and provided helpful advice to find the perfect table for you. Thanks for your feedback, Megan at Customer Care
Tom was really helpful
Tom was really helpful. Said that I didn’t want the bed just yet as I’ve got to decorate. It was no problem, but can’t wait.
29 January 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that our team member was so helpful and accommodating regarding your order. We appreciate your patience and look forward to fulfilling it when you're ready!
Take care,
Megan at Customer Care
Melv was very helpful when we packed…
Melv was very helpful when we packed our order and went in to look around,
16 January 2025
Reply from Bensons For Beds - Kidderminster373
We're glad you found our team member helpful while packing your order and browsing. We appreciate your positive feedback and thank you, Megan at Customer Care
Excellent customer service
Excellent customer service, Mel was really helpful and knowledgeable and made several recommendations to help us make our purchase.
14 January 2025
Reply from Bensons For Beds - Kidderminster373
We appreciate you taking the time to share your experience! We're so glad to hear that our team member was helpful and knowledgeable in guiding your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
We appreciate you sharing your experience! We are so glad to hear that our staff was helpful and polite during your visit with us. Take care, Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
We appreciate you taking the time to share your feedback. We're glad you found us knowledgeable and courteous.
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.