We were able to try a range of mattresses with no pressure. Delivery was when they said it would be and they took the old mattress away. The drivers were really helpful and placed the mattress on th b... See more
Company replied
Location
Switch locationUnit 2 Telford Retail Park, Telford Street, IV3 5LU Inverness, Inverness-shire, GB
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The staff were very knowledgeable without being pushy. The lady who spoke to us helped us to identify and clarify what we needed even though we had a rough idea what we wanted. The quality of the pr... See more
Company replied
Ruaridh in the Inverness showroom was great. Couldn't have been more helpful. Delivery was exactly what it said on the tin and the guys who installed were extremely respectful of existing finishes an... See more
Company replied
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled ou... See more
Company replied
Company details
About Bensons For Beds - Inverness744
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Telford Retail Park, Telford Street, IV3 5LU, Inverness, Inverness-shire, United Kingdom
- 1463711010
4.9
Excellent
206 reviews
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Mattress
We were able to try a range of mattresses with no pressure. Delivery was when they said it would be and they took the old mattress away. The drivers were really helpful and placed the mattress on th bed and removed the packagings 👍
4 October 2026
Reply from Bensons For Beds - Inverness744
Thank you for your fantastic review! We're thrilled to hear you enjoyed our pressure-free mattress selection and appreciated our delivery service. Our team is dedicated to making your experience seamless. If you need anything else, feel free to reach out. Enjoy your new mattress!
Rosaline at the Inverness branch was…
Rosaline at the Inverness branch was fantastic. Showed us the fancy mattress changing device and was really friendly and helpful.
26 September 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your wonderful feedback! We're thrilled to hear that Rosaline provided you with excellent service and showcased our mattress changing device. We appreciate your support and look forward to welcoming you back soon!
EXPERIENCE AND QUALITY
The staff were very knowledgeable without being pushy. The lady who spoke to us helped us to identify and clarify what we needed even though we had a rough idea what we wanted.
The quality of the products was there to see and feel and we enjoyed the experience.
23 September 2026
Reply from Bensons For Beds - Inverness744
Thank you for your wonderful review! We're thrilled to hear that our staff could assist you in finding exactly what you needed. We take pride in our product quality and customer experience. We look forward to welcoming you back soon!
Inverness Review
Ruaridh in the Inverness showroom was great. Couldn't have been more helpful.
Delivery was exactly what it said on the tin and the guys who installed were extremely respectful of existing finishes and carpets.
19 September 2026
Reply from Bensons For Beds - Inverness744
Thank you for your fantastic review! We're so pleased to hear that our team provided such excellent service, from the helpful assistance in the showroom to the respectful installation. We truly appreciate your kind words!
Team Bensons
Could not recommend enough! Love this store
I bought a bed here about 7 years ago and went back this last week to get another one as Im moving into a flat now. Elaine helped me choose a mattress perfect for my joints and was very informative and helpful. She also helped me choose a bed frame. Even had the same name as me, how could I not choose that!! She was so lovely and I think its the fastest i have fell in love with a bed. It met every need and she thought about everything. 10/10 recommend the service was phenomenal and felt so welcomed and cared for. Will be back again whenever i need another bed. Will be recomending to family and friends. Love Elaine!! P.s who the **** is Ellie 😂
Thank you again guys
18 September 2026
Reply from Bensons For Beds - Inverness744
Thank you for choosing our store again and for your glowing review! We love making our customers happy and we're so glad Elaine could help you find the perfect bed. We can't wait for you to fall in love with it all over again. See you soon! 😄 #customerlove #happycustomers #perfectbed
Assistant was very good
Assistant was very good, helpfully and what we felt would be a tedious job turned out to be very good.
Not happy with the delivery time of 5 weeks though. But appreciate suppliers problems etc. I'd definatley use Bensons again.
7 September 2026
Reply from Bensons For Beds - Inverness744
Thank you for your positive feedback! We are thrilled to hear that our assistant provided such great service and made your project a breeze. We value your time and apologize for the longer delivery time. We are constantly working to improve our turnaround time and appreciate your patience. Thank you for choosing us!
We recently purchased a mattress from…
We recently purchased a mattress from Bensons for beds Inverness branch. Everything was completed satisfactorily by all staff concerned. We were kept informed regarding delivery time and date. The delivery team were also very helpful thank you.
22 August 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear that your experience with our Inverness branch was satisfactory and that our staff kept you well-informed about your delivery. It's wonderful to know that our delivery team was also very helpful. Thank you for your positive feedback!
Team Bensons
Jackie was brillant she her expert…
Jackie was brillant she her expert knowledge and chilled out approach made us at easy asking all our questions about buying a new bed .
she is a credit to Bensons
thanks Jackie
20 August 2026
Reply from Bensons For Beds - Inverness744
Thank you for your glowing review of our employee, Jackie. We are so glad that her expertise and relaxed approach helped make your bed-buying experience stress-free. She truly is a valuable asset to our team. Thank you again for choosing Bensons!
Reply from Bensons For Beds - Inverness744
We are thrilled to hear that you had a positive experience with our staff and delivery process! We strive to provide top-notch customer service and efficient shipping. Thank you for choosing us! 🎉🎉
Reply from Bensons For Beds - Inverness744
Thank you so much for taking the time to leave this positive review, We're glad that Elaine was able to assist you and make sure you had all the information you needed to make a decision. We truly appreciate your feedback and hope to work with you again in the future!
Love my new bed
I was looking for a new bed & came across Benson for beds when a family relative had bought 1 & lasted long time so I went onto the website & scrolled a lot lol before I found the 1 I loved & the customer service team had kept me updated from day 1 , the drivers were really friendly, courteous & had phoned to let me know when they'd be arriving. It was easy to assemble it either 1- 2 person needed . Everything was very well packaged & everything was there even a screwdriver which was very handy as I didn't have many. I have passed Benson for beds to all my friends & family & il be ordering another bed from them again in future. Thank you so much Benson for beds your the best & great value in prices too.
28 July 2026
Reply from Bensons For Beds - Inverness744
We're absolutely thrilled to hear such wonderful feedback about your experience! It's fantastic that our team kept you updated and that our delivery drivers were friendly and courteous. We're especially pleased that you found assembly easy and appreciated the thoughtful inclusion of a screwdriver. Thank you for recommending us to your friends and family; we look forward to helping you again in the future!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent value for money
Excellent value for money. Their customer service has been outstanding, from buying at the local store to the delivery team who arrived a few weeks later with our bed and new mattresses. Sometimes big companies can come up short on customer service, but Bensons have been great.
26 July 2026
Reply from Bensons For Beds - Inverness744
Thank you for your fantastic feedback! 😊 We're thrilled to hear that you found such excellent value for money and that our customer service impressed you throughout your journey with us, from your local store experience right through to delivery.
It's especially rewarding to hear your kind comments about both our store colleagues and delivery team. We know great service can make all the difference, and we're delighted that we were able to exceed your expectations. Thank you for choosing Bensons and for your recommendation. We hope you're enjoying many comfortable nights on your new bed and mattresses,
Megan | Customer Care Specialist🛏️
Our new bed is very comfortable
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled our new bed in no time. To be honest the whole thing from placing the order to having the bed delivered was an excellent. 10/10
31 July 2026
Reply from Bensons For Beds - Inverness744
Hello Mr Gray,
Thank you for your fantastic review! 😊
We're delighted to hear that you're loving your new bed and that the team in our Inverness store were so helpful. It's also wonderful to know that Steven and Wullie provided excellent delivery and assembly service, getting everything set up for you in no time.
From showroom to delivery, we're thrilled that your experience was a 10/10. Thank you for choosing us, and enjoy your comfortable new bed,
Megan | Customer Care Specialist
Many thanks to the Inverness branch for…
Many thanks to the Inverness branch for assisting us in buying a bed frame and mattress online before arriving in Scotland from abroad. The bed arrived exactly on time and was carried to the bedroom. Excellent.
26 July 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear that our Inverness branch was able to assist you with your online purchase before your arrival in Scotland. It's wonderful that your bed arrived exactly on time and was carried to your bedroom. We appreciate your lovely words.
Team Bensons
Good honest advice from the moment we…
Good honest advice from the moment we walked into the shop, and very reasonable prices. The delivery was well co-ordinated, communication was great. The delivery men were very polite and helpful.
18 July 2026
Reply from Bensons For Beds - Inverness744
Thank you for your wonderful review! We're delighted to hear that you received good, honest advice from the moment you walked into the store and that you found our prices to be reasonable.
Thank you for choosing Bensons for Beds and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy your new bed for many years to come! 😊
Efficient
Efficient, courteous and value for money. One of the best big brand customer services experience in a long time.
23 July 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your fantastic feedback! We're delighted to hear that you found our service efficient, courteous, and great value for money. Knowing that this was one of the best customer service experiences you've had from a major brand means a great deal to us. We truly appreciate your support and hope you enjoy your purchase. Thank you for choosing us! 😊
Very good customer service
The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked and installed it then removed all the wrappings.
17 July 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience with our team! It's wonderful that our in-store staff were friendly and helpful, and that our delivery service was ahead of schedule. We're especially glad our delivery team installed your mattress and removed all the wrappings.
Reply from Bensons For Beds - Inverness744
We're glad you found delivery quick and our team helpful!
Team Bensons
Very helpful staff
19 June 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your feedback!
Team Bensons
excellent customer serviced from Steven…
excellent customer serviced from Steven and Wullie, they went out of their way to be very helpful, Thanks boys, I hope you get some recognition for your hard work.
The guy in the Inverness store was very helpful, helping me to chose the right bed and was very informative for what happens next,
14 June 2026
Reply from Bensons For Beds - Inverness744
We are so pleased to hear about your excellent experience! It's wonderful that our team went out of their way to be helpful and informative. Thank you for your kind feedback.
Team Bensons
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