No pressure from staff when choosing bed, when required staff very informative. Notification of delivery of bed 30 min as specified in email sent. Delivery of bed was early as it was meant to be d... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Great experience from going to the store and picking our bed. Sales person was very attentive throughout and very helpful with choosing the right bed and mattress. The delivery guys that put togethe... See more
Company replied
The sales assistant was well informed, helpful and gave advice. She assessed our size and ‘weight’, suggested several types of mattress and explained their different properties and strengths. We the... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
337 reviews
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Great range of beds and expert…
Great range of beds and expert knowledge. Allan gave us a full explanation of all the products and even moved mattresses around so we could try them on different bases
18 March 2026
Reply from Bensons For Beds - Hamilton447
Thanks so much! We’re thrilled you loved our range — Allan’s mattress‑moving muscles are legendary 😄🛏️ Glad we could help you find the perfect fit,
Megan at Customer Care💜
Very helpful sales person
6 March 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your review! We’re really pleased to hear our sales person was very helpful. We appreciate your feedback,
Megan at Customer Care
Friendly staff and very knowledgeable…
Friendly staff and very knowledgeable would highly recommend
7 March 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your lovely review! We’re so pleased to hear our staff were friendly and knowledgeable. We really appreciate your recommendation,
Megan at Customer Care
Your sales team explained all the…
Your sales team explained all the reasons how to choose the right mattress for out needs. The experience of buying & delivery was easy & all your staff where courteous & made us feel valued.
9 March 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your wonderful review! We’re so pleased to hear that our sales team took the time to explain how to choose the right mattress for your needs. It’s great to know the whole experience — from buying through to delivery — was easy, and that all our staff were courteous and made you feel valued.
If there’s anything else we can help with, please feel free to get in touch,
Megan at Customer Care
Very helpful in store
5 March 2026
Reply from Bensons For Beds - Hamilton447
Thank you so much for your lovely feedback! We're really pleased to hear our in‑store team were very helpful. – Megan at Customer Care
Bed 3
This is the third bed bought from your company and we are very happy with them. Your staff have been friendly and very helpful as I expected.
27 February 2026
Reply from Bensons For Beds - Hamilton447
Bel,
We're very happy to hear that you're pleased with your beds and that our staff have been helpful. Thank you for your continued support; we appreciate it!
Team Bensons
The guys where in and out in no time…
The guys where in and out in no time great service
27 February 2026
Reply from Bensons For Beds - Hamilton447
Laura beaton ,
We're happy to hear that our team provided you with such efficient service. Thank you for your positive feedback; we appreciate it!
Team Bensons
Great Service
I’ve went to Benson For Beds in Hamilton twice now and always a great and friendly service. Bozena was fab and gave great explanations to each mattress we tried and answered all our questions
15 February 2026
Reply from Bensons For Beds - Hamilton447
Really appreciate your feedback Maureen! Delighted you’ve had great service each time, and wonderful to hear Bozena gave clear explanations and helpful guidance.
We truly appreciate your feedback.
Megan at Customer Care⭐
First class service
First class service staff were very knowledgeable about the beds we looked at and purchased.
24 February 2026
Reply from Bensons For Beds - Hamilton447
Thank you for your wonderful review Alexander! 😊 We’re delighted to hear you received first‑class service and that our staff were so knowledgeable about the beds you viewed and purchased. Your feedback means a lot to us — enjoy your new bed,
Megan at Customer Care
I recently bought a bed and wardrobe
I recently bought a bed and wardrobe, from this store. I could not thank Allan more for all the help and advice he provided. He made the process so easy.
24 February 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you so much for your lovely review! 😊 We’re delighted to hear that Allan was able to support you with helpful advice and make the whole process of buying your new bed and wardrobe so easy. We’ll be sure to pass on your kind words — he’ll be thrilled! Enjoy your new furniture,
Megan at Customer Care
The assistant couldn’t have been more helpful than she was …
The assistant couldn’t have been any more helpful. She knew all her beds could answer any questions that you had. I was make to feel important and that she gave me her full attention and support. I wasn’t rushed into a purchase. Wasn’t shown the most expensive bed in the showroom either .she kept me fully updated with my order and when there was a delay even arranged a loan bed. Service about and beyond.
7 February 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the assistant was so helpful and knowledgeable! It's great to know that you felt important and supported, and that you weren't rushed into a purchase. We appreciate your positive feedback regarding the updates and loan bed arrangement.
Reply from Bensons For Beds - Hamilton447
We appreciate your positive feedback! We are so glad to hear our staff was exceptionally helpful to you during your visit.
First Class Service
Visited the Hamilton store looking for a new automan bed. Allan the salesman could not have been more helpful. Pointing us in the right direction, he allowed us to roam before providing the relevant info once we had made our pick. We also chose a wardrobe and drawers to match.
An excellent service was also provided by the delivery guys Richard and Chris, moving everything to our desired room.
Would highly recommend.
22 January 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience in our Hamilton store. It's great to know that our colleague was helpful and that the delivery service was excellent. We appreciate your recommendation.
Excellent experience
We had a pleasure to meet Allen on Saturday when visited the shop. Allen has great knowledge of the items they sell, and he is very friendly. He helped us to find the bed what suits us the best.
The shop is lovely, well organised clean and tidy.
Thank you for your help again Allen 😊
31 January 2026
Reply from Bensons For Beds - Hamilton447
We're delighted you had such a positive experience in our shop and that you found it well-organized. It's great to hear that our team member's knowledge and friendliness helped you find the perfect bed. Thank you for your feedback!
Awesome Experience
From the start of the process Bozena made me feel welcome and comfortable, she gave excellent advise and answered all questions, the matrasses was delivered on the day and time that I was told. The delivery team were great put the mattress in on the bed, took away all the packaging. Thank you you all involved.
27 January 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you felt welcome and comfortable from the start. We appreciate you mentioning the helpful advice and the on-time delivery. It's great the delivery team set up the mattress and removed the packaging.
Reply from Bensons For Beds - Hamilton447
We appreciate your positive feedback! We're glad our helpful staff and wide selection of beds met your needs and made it easy for you.
Looking forward to welcoming you back soon,
Megan at Customer Care
An experience to make me want to go back .
The staff were excellent and knowledgeable .
The mattresses were demonstrated in a sequence which allowed proper attention to the procedure .
The delivery experience was a pleasure .
16 January 2026
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your positive experience! We're happy to hear that our staff's knowledge and demonstration of the mattresses met your expectations, and that delivery was a pleasure.
The salesman Allan explained all.about…
The salesman Allan explained all.about offers and products letting us take our time and test what we were in store to buy
12 January 2026
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the explanation about our offers and products was helpful, and that you had time to test them. Thank you for your positive feedback.
Could not have been more helpful
The sales assistant was very knowledgeable didn’t try to sell me the most expensive bed in store but showed me beds that were suitable for me. She couldn’t have been more helpful
14 January 2026
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thanks so much for your lovely review Karen! 😊
We’re really glad to hear our sales assistant was knowledgeable and focused on finding the right bed for you rather than the most expensive one — that’s exactly the experience we want every customer to have.
See you next time! Megan at Customer Care 😊
Great beds
This is our second bed bought from Bensons Hamilton in last 6 months. On both occasions we were walked through process involved of buying, delivery
@ of the taking away of old beds. All prices were explained we decided what we wanted. They have good choice of beds and you can mix @ match, mattress headboard, bed to get exactly what u want. Beds arrived on date given with old bed and all packaging taken away. We are very happy with service and would definitely recommend Bensons
19 December 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear you had a positive experience at our Hamilton store. It's great to know our team walked you through the process and explained the prices clearly. Thank you for your positive review – Lauryn at Customer Care 💜
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