When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... See more
Company replied
Location
Switch locationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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See what reviewers are saying
Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... See more
Company replied
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... See more
Company replied
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... See more
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Company details
About Bensons For Beds - Gloucester370
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, United Kingdom
- 1452308821
4.7
Excellent
380 reviews
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Issue with the mattress after 10 months…
Issue with the mattress after 10 months use. Resolved very quickly with head office. They agreed to replace and remove the existing mattress with new one. Arrived on the agreed date. Fantastic customer service.
26 February 2026
Reply from Bensons For Beds - Gloucester370
Really appreciate your feedback Mr & Mrs Ingram! Glad head office dealt with the mattress issue promptly and that the replacement arrived as agreed. Great to hear the service was fantastic.
We truly appreciate your feedback.
Megan at Customer Care⭐
Alan most helpful in Gloucester store
Alan most helpful in Gloucester store. Started by assessing our preference for firm or medium mattress, then explained the various alternatives.
Selection made and ordered, the mattress was delivered in time by two most helpful people!
26 February 2026
Reply from Bensons For Beds - Gloucester370
Really appreciate your feedback Michael! Wonderful to know Alan helped you understand the firm vs. medium options and made choosing easy. Glad to hear delivery was prompt and the team were so helpful.
Megan at Customer Care⭐
From start to delivery was brilliant
From start to receiving the bed was brilliant the shop staff was friendly and warm welcoming. The delivery men were also friendly
8 February 2026
Reply from Bensons For Beds - Gloucester370
Thank you so much for your lovely review! 😊 We’re delighted to hear that your experience from start to delivery was brilliant. It’s great to know our shop team made you feel welcome and that the delivery men were just as friendly. Enjoy your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Gloucester370
Thank you for your lovely review! 😊 We’re so pleased to hear that Alan was very helpful. We’ll be sure to pass on your kind words — he’ll really appreciate them,
Megan at Customer Care
Reply from Bensons For Beds - Gloucester370
Thank you for your fantastic feedback Jo! We’re thrilled to hear everything was perfection 👌 — we really appreciate you sharing your experience with us,
Megan at Customer Care
Good service and great product
Good service in the shop, lots of delivery updates and delivery crew very pleasant and efficient.
The bed is all we hoped it would be.
20 February 2026
Reply from Bensons For Beds - Gloucester370
We're happy to hear about the good service you received in the shop and that you were pleased with the delivery updates and crew. It's great the bed is all you hoped!
Stewart - Team Bensons
Friendly and professional assistance
Friendly and professional assistance. Discounted prices applied which wa great.
18 February 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're so happy to hear you received friendly and professional assistance, and that the discounted prices were applied. We appreciate your positive feedback!
Stewart - Team Bensons
BENSON FOR BEDS IN THE PEEL CENTRE GLOUCESTER
KATHY THE SALES ASSISANT WAS AMAZING
17 February 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're so happy to hear that you had an amazing experience. Thank you for sharing your positive feedback with us!
Very service from staff member and…
Very service from staff member and product is fantastic.
16 February 2026
Reply from Bensons For Beds - Gloucester370
We're delighted you received great service from our staff and that you think the product is fantastic! Thank you for your review - Lauryn at Customer Care.
Helpful
Customer advice and sales advisors attention to detail helping customer make the right choice without putting pressure on customer.
12 February 2026
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing your positive experience! We're happy to hear that our advisors were attentive and helped you make the right choice without pressure.
New beds
A very helpful salesman with good advice to then choose what you want, and the delivery men were very helpful we are very pleased with our new beds
14 February 2026
Reply from Bensons For Beds - Gloucester370
We're happy to hear that our sales team offered helpful advice and that our delivery team was also helpful. We appreciate you being pleased with your new beds!
Stewart - Bensons Team
Benson's for Bangers
Good advice and customer service in shop, comms and delivery all went 100% by the book. Zero issues. Product is excellent.
6 February 2026
Reply from Bensons For Beds - Gloucester370
We appreciate your feedback and are so glad to hear that you received excellent advice and service in our shop! It's great that our communication and delivery met expectations.
Cathy was very helpful and knowledgeable
Cathy was very helpful and knowledgeable
6 February 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing your experience! We are so glad that you found our staff helpful and knowledgeable during your visit with us.
Very good experience.
Friendly, helpful instore staff without being too “pushy”. Good communication for delivery. Delivery men polite & friendly & respectful of property. No complaints whatsoever. Overall a very good experience.
24 January 2026
Reply from Bensons For Beds - Gloucester370
We're happy to hear that our instore staff were helpful and friendly without being too pushy. It's great to know you experienced good delivery communication and polite delivery men. Thank you!
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing your experience! We are so glad to hear that you found our team member nice and helpful during your visit with us.
Very happy with service from start to delivery.
Very happy with service from start to finish - from going in and meeting Steve who had huge experience for us buying our bed throughout to super friendly and helpful delivery men who were very conscientious and punctual. Very good experience.
29 January 2026
Reply from Bensons For Beds - Gloucester370
We're happy to hear that you were very pleased with the service you received, from the beginning with our knowledgeable team member to the punctual and friendly delivery. Thank you for sharing your positive experience,
Megan at Customer Care
excellent instore service - delivery was spot on and delivery guys were very courteous and mindful of my property in getting the mattress up into the upstairs bedroom - no mean feat!
excellent instore service - delivery was spot on and delivery guys were very courteous and mindful of my property in getting the mattress up into the upstairs bedroom - no mean feat!
29 January 2026
Reply from Bensons For Beds - Gloucester370
We appreciate your feedback! We're happy to hear that you received excellent service in-store and that our delivery team was courteous and careful while delivering your mattress.
Until next time, take care,
Megan at Customer Care!
Reply from Bensons For Beds - Gloucester370
So glad we could help Mrs Sullivan — even with that last‑minute delivery change! 😊 Thanks for the lovely feedback,
Megan at Customer Care
God choice of mattress
Staff were helpful in explaining different types of mattres. Store easy to find and park.
26 January 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your feedback Mrs Davies! 😊 We’re glad to hear our staff were helpful in explaining the different types of mattresses, and that you found the store easy to locate with convenient parking. We really appreciate you choosing us,
Megan at Customer Care
Helpful
Helpful, knowledgeable and attentive support from Steve. Who also struck the right balance of giving us space and not being at all intrusive or pushy.
27 January 2026
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing your feedback! We're happy to hear that you found the support helpful, knowledgeable, and attentive, while also respecting your space.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
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