My wife and I were welcomed into the store give some information about the store and then left alone to look around, which is how we like it. Andy wasn't to far away for us to ask him questions. we ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly the lady assistant at their Gillingham store (Wendy) The service, delivery all went as they said it would
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... See more
Company replied
Delivery was great no problems. We was a bit disappointed that the bed base material was not the same as the sides, and also the drawers are on the wrong side which means that they are against the wal... See more
Company replied
Company details
About Bensons For Beds - Gillingham593
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, United Kingdom
- 1634378333
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly from the moment we entered the store
Brilliant service from the moment we entered the shop. Odette answered our questions, directed us to where we needed to look and left us to choose. When we asked for her help she was there, no fuss, no bother, just a smooth transaction. Mattress ordered, date for delivery chosen, all so smoothly. We were kept informed by text to say when to expect it, on delivery day the driver phoned to say what time he would be here. Mattress arrived, the guys covered their shoes on entry, carried it to bedroom, placed it and all was done. I would highly recommend this efficient, friendly service.
23 January 2026
Reply from Bensons For Beds - Gillingham593
We're happy to hear that you received brilliant service from start to finish. It's great to know that you found our team member helpful and the delivery process smooth. Thank you for recommending our efficient, friendly service!
Very helpful service from the assistant…
Very helpful service from the assistant manager
16 January 2026
Reply from Bensons For Beds - Gillingham593
We appreciate you sharing your experience! We're so glad the assistant manager was able to provide very helpful service to you.
Reply from Bensons For Beds - Gillingham593
We appreciate your positive feedback! Thank you.
Reply from Bensons For Beds - Gillingham593
We’re delighted to hear you’re happy with both the service and the product! Your recommendation means a lot to us. Thank you for your positive review – Lauryn at Customer Care 💜
Great experience
Great experience. Buying a bed is such a difficult thing to get it right. Thanks to Zared who made it far less difficult. So knowledgable . He pointed us in the right direction, didn’t crowd us when trying and discussing all the different components we needed to suit us. So much to choose from. Zared you were great, thank you. We buy from people.
2 January 2026
Reply from Bensons For Beds - Gillingham593
We're happy to hear that you had a great experience. It's wonderful to know that our team member's knowledge and approach made the bed-buying process easier for you. Thank you for your positive review – Lauryn at Customer Care 💜
Good advise at showroom on visit
Good advise at showroom on visit. Ordered online easily. Delivered when requested. A++++. Recommended
23 December 2025
Unprompted review
Reply from Bensons For Beds - Gillingham593
We’re thrilled to hear your showroom visit was helpful and that ordering online was a breeze! Delivering on time and earning an A++++ from you is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
Reply from Bensons For Beds - Gillingham593
Thanks so much for your review! We're really glad to hear your delivery was quick and easy. We work hard to make the process smooth from start to finish, so it's great to know we're hitting the mark. If there's anything else we can help with, we're here,
Megan at Customer Care
Informative throughout
Excellent communication from point of purchase in the shop, to final delivery and installation
27 October 2025
Reply from Bensons For Beds - Gillingham593
We appreciate you sharing your positive experience! We're so glad to hear that you received excellent communication throughout the entire process.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Efficient and helpful
Had a problem with my mattress which was still under guarantee. Contacted BfB and within a few days was offered an exchange. Visited the Gillingham store. The staff were lovely, friendly and knowledgeable. Ordered a new mattresss and some pillows, very straightforward process
23 October 2025
Reply from Bensons For Beds - Gillingham593
We're happy to hear that the exchange process for your mattress went smoothly! We appreciate your kind words regarding our staff's friendly and knowledgeable service at the Gillingham store. Thank you for your order,
Megan at Customer Care
In store we had a good experience…
In store we had a good experience choosing a replacement mattress, the staff were very helpful.
Our delivery was great the two gentlemen were very efficient, polite and helpful
28 September 2025
Reply from Bensons For Beds - Gillingham593
Thank you for your feedback! We’re glad you had a positive experience choosing your mattress and that the delivery team was efficient and polite. Enjoy your new mattress, Megan at Customer Care⭐
Reply from Bensons For Beds - Gillingham593
Thank you so much for your review Patricia! We’re all about expert advice with zero pressure—happy you felt the perfect balance. Here’s to stress-free shopping and sweet dreams! Megan at Customer Care🛏️✨
The salesman was excellent he was very…
The salesman was excellent he was very patient and helpful gave very good advice
10 October 2025
Reply from Bensons For Beds - Gillingham593
We're glad you enjoyed your experience. It's great to know the salesperson was patient, helpful, and offered valuable advice. Thank you for your feedback,
Megan at Customer Care
Found the staff very helpful
We were welcomed on entry to the store shown around and the left to wander but in hand to answer queries Found the staff in store very helpful but not pushy.
2 October 2025
Reply from Bensons For Beds - Gillingham593
We appreciate you sharing your experience! We're happy to hear that you found our staff helpful and available without being overbearing. We value your feedback, Megan at Customer Care
The whole process was carried out with…
The whole process was carried out with professionalism. The salesman was not pushy, he listened to our needs and offered suitable products. We were kept in the loop throughout and prior to the delivery, texts were received and on the day, a phone call was made by the delivery team giving a time of delivery. Excellent professional service all round.
3 October 2025
Reply from Bensons For Beds - Gillingham593
We're happy to hear the process met your expectations. It's great to know that our team listened to your needs and provided suitable options, and that you were informed throughout. Thank you for your feedback.
Thank you,
Lauryn at Customer Care
Richard was very helpful &…
Richard was very helpful & knowledgeable when advising what mattress we need
26 August 2025
Reply from Bensons For Beds - Gillingham593
We're happy to hear that our advisor was knowledgeable and helpful when advising you on the mattress you needed. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Gillingham593
We appreciate your positive feedback Mr Burt! We're happy to hear that our helpful staff and clean store made for a great experience.
Take care, Megan at Customer Care
Staff were very helpful they listened…
Staff were very helpful they listened to our needs and went out of there way to make sure we choose the right bed .
1 August 2025
Reply from Bensons For Beds - Gillingham593
Thank you for your kind words! We are thrilled to hear that our staff provided excellent service and helped you find the perfect bed. We value your satisfaction and will continue to go above and beyond for all our customers.
Excellent service
Excellent service. Everything was explained from delivery to assembly. Plus the free gift was a nice touch
29 July 2025
Reply from Bensons For Beds - Gillingham593
We are thrilled to hear that you had a great experience with our service! Your satisfaction is our top priority, and we are happy to provide clear explanations and even surprise you with a free gift. Thank you for choosing us, Megan at Customer Care
Really lovely helpful staff
Really lovely helpful staff, will come back soon to buy another bed for my daughter
22 July 2025
Reply from Bensons For Beds - Gillingham593
We are thrilled to hear about your positive experience with our staff! We can't wait to have you back to help you find the perfect bed for your daughter. Thank you for choosing us. See you soon, Megan at Customer Care
Reply from Bensons For Beds - Gillingham593
We appreciate your feedback and are so glad that our staff made your experience easy and fantastic! We hope to see you again in the future, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.