On 15th October we visited the store at Kingsway West Retail Park in Dundee to enquire about adjustable beds. Angus greeted us and gave us a lots of information - he obviously knows the product well.... See more
Company replied
Location
Switch locationUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were very knowledgeable and helpful without being pushy. Kiera helped me in dundee store decide between two mattresses. Delivery was exactly as she said and just over a week with my new bed. So... See more
My partner and I found the whole experience very easy and stress free. Both Kiera and Iain were very professional and accommodating and we couldn't recommend highly enough!
Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more
Company replied
Company details
About Bensons For Beds - Dundee658
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom
- 1382817578
4.9
Excellent
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience from start to…
Wonderful experience from start to finish. Great staff in store. Clear delivery timescales and kept up to date throughout.
12 February 2026
Reply from Bensons For Beds - Dundee658
We appreciate your positive feedback! We're so happy to hear you had a wonderful experience, with great staff and clear delivery updates. Thank you!
Stewart - Team Bensons
Sales assistant in store was really…
Sales assistant in store was really helpful and friendly, not pushy at all, let me browse at my own leisure.
14 February 2026
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your feedback! We're so happy to hear that our sales assistant was helpful and friendly and allowed you to browse at your own pace. Thank you for your review Michelle - Lauryn at Customer Care.
Great service from start to finish…
From start to finish the team in the shop were great, welcoming & knowledgeable, Angus listened to our needs & advised appropriately
2 February 2026
Reply from Bensons For Beds - Dundee658
We appreciate your feedback! We're happy to hear that the shop team was welcoming and knowledgeable, and that you received helpful advice tailored to your needs.
Fantastic customer service and always…
Fantastic customer service and always kept informed of my delivery right up until 30 minutes before it arrived.
2 February 2026
Reply from Bensons For Beds - Dundee658
We appreciate your fantastic feedback! We're so happy to hear that you received great customer service and were kept informed regarding your delivery.
good sales person,good delivery people.
31 January 2026
Reply from Bensons For Beds - Dundee658
We appreciate your positive feedback regarding our salesperson and delivery people; we are so glad you were happy!
Thanks again for your support—it means a lot!
Megan at Customer Care
Review
Hi, The guys in store were very good and most helpful. Delivery was on time and as described.
The only reason you have not received the 5th star as I have been bombarded with far too many unwanted aftersales emails.
31 January 2026
Reply from Bensons For Beds - Dundee658
Thank you for your review Mr McDonald! We’re delighted to hear our in‑store team were helpful and that your delivery arrived right on time. We really appreciate your feedback about the after‑sales emails — we’re sorry for the inconvenience and will look into this so we can improve your experience. Thank you again for sharing your thoughts with us,
- Megan at Customer Care⭐
We didn't feel pressured!
Salesman was pleasant, knowledgeable and friendly. We did not feel pressured.
22 January 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that you found our salesperson pleasant, knowledgeable, and friendly and that you did not feel any pressure from us.
Good helpful staff
Good helpful staff, explaining the order and products
Very pleased with the service
6 December 2025
Reply from Bensons For Beds - Dundee658
We appreciate you taking the time to share your experience. We're so happy to hear that our staff was helpful in explaining your order and products.
Definitely recommend the Dundee store and delivery men.
From the start shopping for the bed to the delivery of the bed everyone was very helpful. The delivery men cared for our house and removed all of the old bed and the new bed packaging. They were especially proud of the way Bensons recycle all the old bed components. Definitely recommend the Dundee store and delivery men.
23 January 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that everyone was very helpful, from shopping to delivery. We appreciate you mentioning the delivery team's care for your home and their pride in our recycling efforts. We value your recommendation!
Thank you Angus :)
I had a very good experience at Bensons in Dundee thanks to Angus. He was very professional l, helpful and very knowledgeable. Looking forward to receiving the mattress:)
18 January 2026
Unprompted review
Reply from Bensons For Beds - Dundee658
We're so happy to hear about the great service you received in Dundee! It's wonderful that you found our colleague professional, helpful, and knowledgeable. We hope you enjoy your new mattress.
The salesperson was very professional and helpful …
The salesperson was very professional and helpful as well as friendly
16 January 2026
Reply from Bensons For Beds - Dundee658
We're so happy to hear that our salesperson was professional, helpful, and friendly! We appreciate you sharing your positive experience.
Quality of product and service
I initially was impressed by the store layout which indicated to me that the company was here for the long term therefore the quality of its product had to be high.
After asking us what we were looking for he took us round various beds explaining in detail about the product and it was obvious that he knew all the products and your service inside out.
In the end we knew the product we picked would be right and has proven so.
15 January 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear you were impressed with our store and the detailed product explanations. It's great to know our team's knowledge helped you find the perfect product. Thank you for your positive feedback!
Staff very helpful.
Staff very helpful. Left me to browse which I like. Payment plan set up with no bother.
12 January 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that our staff was helpful and that you appreciated the browsing experience and easy payment plan setup. Thank you for your feedback.
Salesman,correspondence and delivery of…
Salesman,correspondence and delivery of the mattress were all superb
11 January 2026
Reply from Bensons For Beds - Dundee658
We’re so glad everything was superb – from the salesperson to the updates and smooth delivery! 💜 Thank you for your positive review - Lauryn at Customer Care
Great service
Found the shop staff to be really helpful, no sales pressure but lots of useful advice. Was given a delivery date at till. I received regular emails reminding me of delivery date, then sent a time slot. The delivery drivers contacted me about an hour before they were due, weather wasn’t great but they arrived on time, friendly helpful guys, instructions for building the bed were in with the mattress, last thing we opened by which time bed was built.
2 December 2025
Reply from Bensons For Beds - Dundee658
Thank you for sharing such a thorough review Rena! We’re delighted you found the in-store experience helpful and pressure-free, and that delivery was smooth—even in bad weather! Our team will be thrilled to know they made the process easy from start to finish.
Take care,
Megan at Customer Care😊
Excellent guidance from Iain and…
Excellent guidance from Iain and thorough advice about quality tailored to my budget. Good quality products.
5 January 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that you received excellent guidance and advice that was tailored to your budget. We appreciate your recognition of our quality products. Thank you for your positive review – Lauryn at Customer Care 💜
The staff were very professional
The staff were very professional, despite a slight hiccup when paying they erred on the side of the customer. Very refreshing and appreciated in today's climate, thank you.
2 January 2026
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your experience. We're happy to hear that our staff was professional and erred on the side of the customer. We value your feedback,
Megan at Customer Care
Bobby thevsales man was realy helpfull…
Bobby thevsales man was realy helpfull and coud not be more helpfull and plesent
29 December 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that our team member was helpful and pleasant! We appreciate you taking the time to leave us this great feedback. – Lauryn at Customer Care 💜
Vast choices. Very knowledgeable staff. Good experience.
Huge choice of mattresses to choose from. Spent a long time in store trying out mattresses. Staff (Angus) very helpful and knowledgeable on types all mattresses. Not pushy salesman. Selected. one that we felt was comfortable and met our needs. Conditions of sale explained to us. All in all a good experience.
30 December 2025
Reply from Bensons For Beds - Dundee658
We're glad you enjoyed your experience. It's great to hear that you found a mattress that met your needs, and that our team member was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Efficient, helpful and excellent
From the helpful lady in the showroom through the excellent communication and the very efficient delivery of the new mattress and taking away of an old mattress, Bensons proved themselves to be a very good choice for what is a not inconsiderable purchase. They may not have been the cheapest but the whole process made it very much worth it, would highly recommend them.
20 December 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that you found our service helpful, from the showroom to the efficient delivery and removal of your old mattress. We appreciate you choosing us for your purchase and highly value your recommendation.
Keaton - Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.