This was a great service - the very friendly and helpful staff at the Crescent Link store made the bed purchase easy and informed.
Company replied
Location
Switch locationUnit 12b Crescent Link Retail Park, BT47 6SA Derry, Londonderry, GB
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I was greeted by Robert when entering the store and he was available to help and very knowledgeable about the products, and what would be best for my 2 kids. He has a good way about him, knows his stu... See more
Company replied
I spoke to Sharon down at Benson Beds. She was polite, friendly and went out of her way to explain all different varieties and ranges. I would highly recommend to friends/family
Company replied
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
Company replied
Company details
About Bensons For Beds - Derry
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 12b Crescent Link Retail Park, BT47 6SA, Derry, Londonderry, United Kingdom
4.7
Excellent
64 reviews
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Great to do business with
Extremely helpful and knowledgeable staff who solved a dilemma for us in choosing beds, mattresses, and headboards. The whole experience has been very smooth to date, and further with updates on delivery.
12 February 2026
Reply from Bensons For Beds - Derry
We appreciate your feedback! We're happy to hear that our staff were helpful and knowledgeable in assisting you with your choices. It's great the experience has been smooth, along with delivery updates.
Stewart - Bensons Team
Fantastic service from going into the…
Fantastic service from going into the shop being dealt with by Sharon fantastic customer service , the delivery men very prompt on time very pleasant an respectful of my property
26 January 2026
Reply from Bensons For Beds - Derry
We're happy to hear you received fantastic customer service in our shop and that the delivery team was prompt, pleasant, and respectful! Thank you for your positive feedback,
Megan at Customer Care
Good advice and overall service
Good advice and overall service. Unfortunately the wait for our bed nearly put us off the purchase., which was out of the staff control. Very pleased with the experience
25 January 2026
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate your feedback and are glad you are pleased with our service. We regret the delay with your bed, and we're grateful for your patience.
Portal for tracking order doesn’t work
Robert at crescent link was very great and helpful choosing the right mattress only issue I have is when I go to use the link for tracking the order through the bensons website I’m met with a blank page
21 January 2026
Reply from Bensons For Beds - Derry
We're glad the selection assistance was helpful. We're sorry you're having trouble with the order tracking link. We'll investigate the issue on the website. Thanks for your feedback.
The staff were friendly and…
The staff were friendly and professional. They listened to what we were looking for
19 January 2026
Reply from Bensons For Beds - Derry
We appreciate your feedback and are so happy to hear that our staff were friendly, professional, and attentive to your needs!
From the minute we entered the store we…
From the minute we entered the store we were greeted by Robert. The wealth of knowledge alone about every product we enquired about was enough reassurance for us to make a decision to buy from Bensons. Robert is a real asset to the company. Please personally thank him from Mr and Mrs Quinn
2 January 2026
Unprompted review
Reply from Bensons For Beds - Derry
Thank you for sharing such wonderful feedback Gordon! We’re delighted to hear Robert made such a positive impression with his knowledge and support. He truly is an asset to our team, and we’ll make sure to personally pass on your thanks from Mr. and Mrs. Quinn. We hope you enjoy your new purchase,
Megan at Customer Care
Very knowledgeable on all the products…
Very knowledgeable on all the products with no hard sell .
30 December 2025
Reply from Bensons For Beds - Derry
We appreciate your feedback! We're so glad you found our team knowledgeable and helpful, with no pressure to buy. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service from Sharon…
Excellent customer service from Sharon in the Derry store. So knowledgeable and very helpful to keep within my budget. Delighted with my purchase. Will definitely go with Bensons again and will recommend to others.
13 December 2025
Reply from Bensons For Beds - Derry
We're delighted to hear about the excellent customer service you received in our store. We're so glad that our team member was knowledgeable and helpful, and that you're happy with your purchase. We appreciate your recommendation! Stewart - Team Bensons
Reply from Bensons For Beds - Derry
Thank you! We’re thrilled to hear everything went smoothly from start to finish.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Excellent product and service. Competitively priced
No hassle. Robert was very helpful in store.
3 December 2025
Reply from Bensons For Beds - Derry
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback.
I ordered my mattress in August and was…
I ordered my mattress in August and was given a delivery date of September. The mattress was finally delivered in November. Not really a great experience at all.
21 August 2025
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate you sharing your experience. We're sorry to hear about the significant delay in your mattress delivery. We'll review this to improve our delivery process.
Excellent service from start to finish
Excellent service from start to finish...the way it should be done👍👍
10 October 2025
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate you taking the time to share your experience Brian. We are happy to hear that you received excellent service from beginning to end.
Thank you for your review – Lauryn at Customer Care 💜
The girl that served us was really…
The girl that served us was really helpful and friendly
3 September 2025
Reply from Bensons For Beds - Derry
We're happy to hear that our staff was helpful and friendly during your visit. We appreciate your positive feedback and thank you so much for choosing us, Megan at Customer Care
Excellent customer service from John
28 August 2025
Reply from Bensons For Beds - Derry
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate it.
Take care, Megan at Customer Care
I would definitely recommend benson for…
I would definitely recommend benson for beds. Only problem was that my product was delayed but I was informed well
In advance and I wasn’t in a rush for it which was fine
18 July 2025
Unprompted review
Reply from Bensons For Beds - Derry
Thank you for recommending Benson for Beds! We apologize for the delay in your product, but we always strive to keep our customers informed and happy. We appreciate your understanding and support, Megan at Customer Care.
Very satisfied with the service I received
They were very helpful and didn't pressure their sale
8 July 2025
Unprompted review
Reply from Bensons For Beds - Derry
Thank you for taking the time to share your positive feedback! We strive to make our customers feel informed and comfortable during the buying process. We appreciate your business and hope to see you again in the future, Megan at Customer Care
Great customer care
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
2 July 2025
Reply from Bensons For Beds - Derry
Thank you for sharing your positive experience with John! We are dedicated to providing exceptional customer service and are thrilled to hear he went above and beyond to assist you in finding the perfect mattress. We appreciate you and hope you love your new purchase, Megan at Customer Care
Thom and Gemma took their time to…
Thom and Gemma took their time to explain and guide us on our decision to purchase 4 top quality mattresses and with the best deal available.
28 June 2025
Reply from Bensons For Beds - Derry
Thank you so much for your kind review! We are thrilled that Thom and Gemma were able to assist you in finding the perfect mattresses for your needs. We pride ourselves on providing top quality products and excellent service at the best prices. We appreciate your business and hope you enjoy your new mattresses, Megan at Customer Care
The staff were very helpful efficient…
The staff were very helpful efficient and pleasant
26 June 2025
Reply from Bensons For Beds - Derry
Thank you for your kind words! We're thrilled to hear that our staff provided you with top-notch service. We value your feedback.
Thank you,
Megan at Customer Care.
Helpful assistant
Helpful assistant
Had what I wanted, but the product wasn't in stock to see, and the delivery timeline was too long. Need it sooner
19 June 2025
Unprompted review
Reply from Bensons For Beds - Derry
We're happy to hear that our assistant was helpful. We regret that the product wasn't available to view and that the delivery timeline didn't meet your needs. Thank you for your feedback, Megan at Customer Care
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