We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... See more
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Advice was very helpful in choosing the right mattress for our needs. Customer service also very good was not pressured into making any hurried decisions.
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... See more
Company replied
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... See more
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Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
432 reviews
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Customer service and knowledge
The sale rep.in store was amazing. Linda was very helpful and knowledgeable and was willing to help within our budget
4 January 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
So glad Linda could make it easy and stay within your budget! See you next time! Megan at Customer Care 😊
Awaiting delivery but customer service was great
Customer service was great. Friendly, helpful staff. Served by Zahid 12 years ago so we benefited from his knowledge and experience.
28 December 2025
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your experience! We're so glad to hear that our staff was friendly and helpful, and that their knowledge and experience benefited you.
Stewart - Team Bensons
What made my experience great was the…
What made my experience great was the salesman.Alton was exceptionally empathic listener, problem solver and resilient an individual who builds trust,and understands all the clients needs, and he genuinely cares about all his customers.
I would definitely recommend him to all my friends and family.
He should definitely deserves a bonus based on our personal experience.
3 January 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that you had such a wonderful experience. It's great to know that the salesperson was attentive to your needs. We appreciate you recommending him to your friends and family and your feedback is truly valued.
Stewart - Team Bensons
Excellent service provided by Zaidu
Excellent service provided by Zaidu, he has excellent knowledge of the different types of beds, mattresses, pillows, etc. Very patient and helpful, provided advice how to approach the process of testing different products, provided info on the warranties available and any additional details of the lifespan of the products.
Professional and efficient. Other colleagues at the store also helped a lot.
29 December 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're happy to hear that you received excellent service and found our team member's knowledge and patience valuable. We appreciate you acknowledging the advice and information provided to you during your visit.
Thank you for your positive review – Lauryn at Customer Care 💜
Nice sofa bed and helpful store staff
Great customer service in store and great item (alexa double sofa bed) which has done the job this Christmas and is a lovely colour and addition to the room. Also squeezed me in for delivery before Christmas. Delivery was a little hectic and some of my garden got a bit trashed - hence the loss of a star. But overall a good experience!
1 December 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We’re thrilled to hear you enjoyed the sofa bed and that it added comfort and style to your home this Christmas. It’s great we could arrange delivery before the holidays, and we appreciate your understanding about the delivery challenges. Thank you for your positive review – Lauryn at Customer Care 💜
staff was able to explain and give me…
staff was able to explain and give me the benefit of all the products available in store.
10 December 2025
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your feedback! We're happy to hear that our staff were able to explain the benefits of all the products available.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Reply from Bensons For Beds - Croydon407
We appreciate you choosing us before, and we value your continued support and confidence in our products and services.
Until next time, take care,
Megan at Customer Care!
Shravan’s your Man - 10/10
Shravan made the experience incredible from the moment we arrived to look at a bed we had seen online. Whilst that particular model wasn’t available instore to see, he demonstrated his knowledge to show us a similar bed and was able to highlight how this would compare to the one of interest to us. He was ensured we had everything we needed for the order, and even took time to ensure we had use of any promotional benefit we had seen online. For the things we didn’t take like TV and the mattress, he double checked to ensure the ones we had were compatible.
Within 15 minutes of entering the store we had placed an order for the bed we wanted. Incredibly informative from beginning to end. Delivery was faultless and building the bed was incredibly simple. Incredible experience and would highly recommend Benson for Beds, but also visiting Shravan at Purley Way, Croydon for assistance. 10/10!
6 November 2025
Reply from Bensons For Beds - Croydon407
Wow – what an amazing review! We’re thrilled to hear Shravan made your experience so smooth and informative from start to finish. It’s fantastic that he went the extra mile to ensure everything was perfect for your order and that delivery was faultless. We’ll be sure to share your kind words with him – he’ll be delighted!
Thank you for your positive review – Lauryn at Customer Care 💜
Good Serivce
Good knowledgeable staff and given us time patiently.
Thank you Benson for beds in Croydon.
5 November 2025
Reply from Bensons For Beds - Croydon407
Thank you for your feedback. We’re delighted to hear that our knowledgeable team provided clear advice and gave you the time you needed to make the right choice.
Thank you for your positive review – Lauryn at Customer Care 💜
Disgusted with this company
Disgusted with this company. Took delivery of a bed 1st April this year. We noticed on rotating the bed every 2 weeks,
We had a bulge in the middle of the bed. After 3 visits to Croydon shop, 2 phone calls a rep came to see the bed at our request, this was 8 weeks after first complaint. Rep said could not find anything wrong with the bed. He suggested to us being 79 and 82 years old to sleep in the middle of the bed.
How disgraceful and disrespectful is this.
24 October 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're very sorry to hear about your experience and the delay in resolving your concerns. The technician's assessment found no fault with the bed, but we understand your disappointment.
We will take your feedback onboard.
Kind regards,
Megan
Customer Care Team
Incredible shopping experience
All frontline staff including the members of staff at the shop, the one handling my WhatsApp questions and the delivery team, are very helpful and friendly. The delivery team are highly appreciated in particular as they were very careful not to make a single scratch to our home when moving the steel bed frame around. Excellent shopping experience! Would recommend to anyone who wants to buy bed frame and mattress.
31 October 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're delighted to hear that our team members were so helpful and friendly throughout your shopping experience. We appreciate you acknowledging the delivery team's care in your home. Thank you for your recommendation! We hope to welcome you back soon!
Megan at Customer Care
Very knowledgeable and friendly member…
Very knowledgeable and friendly member of staff.
14 October 2025
Reply from Bensons For Beds - Croydon407
We appreciate your feedback! We are so glad you found our staff friendly and knowledgeable. Thank you for your review – Lauryn at Customer Care 💜
Great variety and good advice & info…
Great variety and good advice & info from salesman Ian at Croydon branch.
6 October 2025
Reply from Bensons For Beds - Croydon407
We're happy to hear that you found a great variety and received helpful advice at our Croydon branch. We appreciate your positive feedback! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your experience! We are so glad to hear that you received excellent service from start to finish.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Croydon407
We appreciate you letting us know about the excellent help and support you received and the welcoming atmosphere. Thank you for your review Christine – Lauryn at Customer Care 💜
Sales person and delivery men all…
Sales person and delivery men all friendly and professional
3 October 2025
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! We’re happy to hear our sales team and delivery staff were friendly and professional.
Thank you,
Megan at Customer Care
Brilliant staff
Staff, Linda was brilliant listened to what I needed, very prompt service and helped arrange delivery, Very happy with my purchase
30 September 2025
Reply from Bensons For Beds - Croydon407
We really appreciate your feedback and are happy Linda helped make your experience smooth!
Take care,
Megan at Customer Care💜
Very helpful!
5 September 2025
Reply from Bensons For Beds - Croydon407
Thank you for the 5-star review! We value your feedback and can’t wait to see you again in the future.
Take care,
Megan at Customer Care
efficiency calm professional experience
Paid attention to detail to what I was looking for in the purchase I made
27 August 2025
Reply from Bensons For Beds - Croydon407
We appreciate you taking the time to share your positive experience. We're happy to hear that our attention to detail met your expectations!
Take care, Megan at Customer Care
Very quick and efficient took about 10…
Very quick and efficient took about 10 minutes to remove old mattress. Then unpack new mattress.
24 August 2025
Reply from Bensons For Beds - Croydon407
We're happy to hear that the mattress removal and setup process was quick and efficient for you. Thank you for sharing your positive experience with us, Megan at Customer Care
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