No pushy salesmen but help on hand as soon as you ask. Great instore service Lovely customer service and great delivery. Treated me with care and respect (I am 82 yrs old).The bed I bought is lovely... See more
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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See what reviewers are saying
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
Company replied
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... See more
Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.8
Excellent
344 reviews
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Lovely customer service guy
Lovely customer service guy, very helpful and knowledgeable. No pushy sales talk.
16 March 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback and are glad you enjoyed your experience with us. Take care, Megan at Customer Care
Salesman was extremely helpful got…
Salesman was extremely helpful got everything we needed.
9 March 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that our salesman was helpful and provided everything you needed. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Coventry206
We appreciate you taking the time to leave us this great review! We are so happy our customer service was excellent for you. Take care, Megan at Customer Care.
Plenty of choice and the staff and Paul…
Plenty of choice and the staff and Paul were all really helpful and patience with us about our choice . Great service
19 February 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that you found a great selection and that our staff were helpful and patient as you made your choice. We appreciate your feedback, Megan at Customer Care
The products history availability and the price range
We were welcomed, with no pressure to buy .Able to look around with good advice and information about various products etc .
12 February 2025
Reply from Bensons For Beds - Coventry206
We appreciate your feedback! We're happy you felt welcome and were able to browse comfortably with helpful information. We hope to see you again, Megan at Customer Care
Patient and knowledgeable staff helped…
Patient and knowledgeable staff helped me buy the end product.
11 February 2025
Reply from Bensons For Beds - Coventry206
We appreciate your positive feedback. We're happy to hear that our patient and knowledgeable staff helped you find what you needed.
Take care, Megan at Customer Care
Very helpful staff and informative
8 February 2025
Reply from Bensons For Beds - Coventry206
We appreciate your feedback! We are happy our staff was helpful and informative for you. Thank you for the kind words, Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a wonderful experience. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Got our last three beds from here great…
Got our last three beds from here great customer service. Love their mattresses and the Price is always really good.
25 January 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that you've consistently had great customer service and have loved our mattresses. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Very nice and pleasand service very…
Very nice and pleasand service very kind employees,especialiy Mr.Intasar very very nice professional service ,very good advisor,he has a lot of knowledge
28 December 2024
Reply from Bensons For Beds - Coventry206
We're so happy to hear you received such pleasant and kind service. We appreciate you acknowledging our employee's professional service and knowledge. Take care,
Megan at Customer Care
The chap that served us was fast and…
The chap that served us was fast and efficient, exactly what we needed.
31 December 2024
Reply from Bensons For Beds - Coventry206
We appreciate you taking the time to leave us this positive feedback! We're so glad that our service met your needs with speed and efficiency.
Take care,
Megan at Customer Care
5 stars
Intasar was lovely and really helpful walking us through the process of buying our mattress for our first home!
27 December 2024
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a lovely experience. We're so glad that our team member was helpful in guiding you through the mattress-buying process for your first home!
Take care,
Megan at Customer Care
We were in the Gallagher retail parkstore in Coventry…
We were in the Benson store in Coventry on Gallagher retail park on December 28 and 29. Very nice and pleasant service, very nice and kind employees but we especially wanted to thank Mr. Intasar for very, very nice, professional service to us. The gentleman is a 100% professional seller and advisor, he has a lot of knowledge, if everyone approached the customer like Mr. Intasar, everyone would be happy.Thank you Intasar
28 December 2024
Unprompted review
Instore assistant very helpful - let down by change of delivery
Instore assistant very helpful. However, despite being assured that the items were available for delivery prior to Christmas, and on the strength of that, placed the order at the end of November, having checked the online order tracker the delivery date has been changed to end of January. No notification of change of date. Now without a bed till the end of January.
28 November 2024
Reply from Bensons For Beds - Coventry206
Thank you for your review Lyn. We’re pleased to hear our in-store assistant was helpful, but we’re very sorry for the delay and lack of notification regarding your delivery date. This is not the level of service we aim to provide, and we appreciate your feedback as we work to improve.
Thank you,
Megan at Customer Care
Akram- the salesman was knowledgeable…
Akram- the salesman was knowledgeable and helpful with my choice, a very personable young man many thanks
30 November 2024
We had a really good experience in the…
We had a really good experience in the store, the staff were super helpful but left us alone when we needed to be. The whole process was excellent and we are confident we have selected the right mattress for us.
The only downer really is that it is going to take a long time from ordering the mattress to it being delivered.
19 November 2024
Purchased a new mattress for our…
Purchased a new mattress for our daughter
The salesman Ave is an absolute Gent to deal with & made the purchase so very easy with delivery dates to suit our workload.
Thank you .
19 November 2024
Experience
No pushy salesman but informative. Left to check other places & returned to the shop. Couldn’t be beaten on price
15 November 2024
Mattress purchase
The service provided was excellent . Akram is very knowledgeable and helped us to decide on the choice of mattress. Our experience was very relaxed , choice of product good and we were given time to make a decision.
19 October 2024
Paul was really helpful and…
Paul was really helpful and knowledgeable. Bensons kept me informed by email and texts when the delivery would be.
2 October 2024
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