Bensons For Beds - Chippenham375 Reviews 

226
TrustScore 5 out of 5

4.8

Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB


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Rated 5 out of 5 stars

A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, sho... See more

Company replied

Rated 4 out of 5 stars

The sales lady was very helpful, but there was a nan in the shop hoovering. We could barely hear ourselves think! He knew we were struggling but continued. I could see the sales lady was quite ups... See more

Company replied

Rated 5 out of 5 stars

Jeff was amazingly patient and helpful in the store, he took his time to explain and go through the mattresses we liked, more importantly he wasn’t pushy at all. Me and my family felt welcomed as soon... See more

Company replied

Rated 5 out of 5 stars

Excellent service in store and during delivery. In store Sharon was very friendly and helpful. Got us the best deal for our little girls bedroom. Communication was great throughout. Delivery service... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Chippenham375

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom

  • 1249659881

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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4.8

All reviews

(226)

25,229 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service throughout highly recommended the Chippenham Store Sharon the sales advisor was really helpful & knowledgeable. The delivery was on time and 2 very professional drivers delivered the goods

17 July 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear you received excellent service throughout your experience. It's wonderful that our sales advisor was really helpful and knowledgeable, and that your delivery was on time with professional drivers.

Rated 5 out of 5 stars

A clean

A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, shop.

22 July 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear that our shop was clean, bright, and spacious, and that our staff were polite and helpful without being pushy. It's wonderful that they understood your needs and offered advice, making for a good experience.

Thank you for your review - Lauryn at Customer Care 💜

Rated 4 out of 5 stars

The sales lady was very helpful

The sales lady was very helpful, but there was a nan in the shop hoovering. We could barely hear ourselves think!
He knew we were struggling but continued. I could see the sales lady was quite upset by this man's behaviour.

21 July 2026
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Reply from Bensons For Beds - Chippenham375

We appreciate you sharing your experience. We are concerned to hear about the disruption caused by the cleaning and how it impacted your visit. We are addressing this internally to ensure a more pleasant environment for all our customers.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Good service

Good service quick delivery

3 July 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear that you experienced good service and quick delivery with us. Thank you for your kind words!

Rated 5 out of 5 stars

Great customer service from Malcolm

Malcolm really listened to what I was looking for in my new bed and made the selection process very enjoyable and reassuring.
Many thanks

21 June 2026
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Reply from Bensons For Beds - Chippenham375

We are so pleased our team listened and made your selection process enjoyable and reassuring. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Jeff was amazingly patient and helpful…

Jeff was amazingly patient and helpful in the store, he took his time to explain and go through the mattresses we liked, more importantly he wasn’t pushy at all. Me and my family felt welcomed as soon as we entered the store. Our experience couldn’t have been better, thank you!

1 June 2026
Unprompted review
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Reply from Bensons For Beds - Chippenham375

We are so pleased to hear you had such a wonderful experience in our store! It's great that our team was patient and helpful, making you and your family feel welcomed. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great customer service

Great customer service. Sharon was excellent in providing us with all the information and details we needed.

17 June 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased our team provided excellent service and all the information you needed. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Malcolm was great at providing us with…

Malcolm was great at providing us with the information we needed as well as the space to think and properly consider our puchase.

21 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so glad to hear our team provided helpful information and allowed you space to consider your purchase thoroughly. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Excellent service

Excellent service in store and during delivery. In store Sharon was very friendly and helpful. Got us the best deal for our little girls bedroom.
Communication was great throughout. Delivery service was great. Kept us informed and delivered on time. Could not fault whole process. Thank you

30 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear you received excellent service in-store and during delivery. It's wonderful that our team helped find the best deal and kept you informed. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Managed to be served by the store…

Managed to be served by the store manager Jeff . Super helpful & very friendly whilst trying to sort a new bed & mattress for an elderly relative.

27 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear our manager provided such helpful and friendly service while assisting with your relative's new bed and mattress. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Great service and help

Jeff the manager in Chippenham was brilliant, couldn't have been more helpful.

23 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so happy to hear about your positive experience. We appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Really helpful from store to delivery

Really helpful from store to delivery, and after. Informative and I feel like I got a good deal. Very happy with my investment on two mattresses and a small double. Took the stress away. Well done Bensons and thanks

25 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so pleased to hear about your positive experience from store to delivery! It's wonderful that our team was informative and helped you feel you received a good deal. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Their friendliness.

Their friendliness and interest in understanding and satisfying a customers needs.

21 May 2026
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Reply from Bensons For Beds - Chippenham375

We're so glad our team's friendliness and dedication to your needs shone through! Thank you.

Team Bensons - Jess

Rated 4 out of 5 stars

Because when unpacking the bed a…

Because when unpacking the bed a caster was damaged and unable to put the bed together but in fairness when got in touch with the company they put one in the post so waiting to get the part

12 May 2026
Unprompted review
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Reply from Bensons For Beds - Chippenham375

We appreciate you letting us know about the damaged caster. We are glad we could promptly send a replacement part for you. We hope you receive it soon to assemble your bed.

Team Bensons

Rated 5 out of 5 stars

We chose Bensons Bed because we had…

We chose Bensons Bed because we had bought a bed from them before and it had served us well. They were very helpfu in giving us good advise on various makes of matress. Delivered on time quickly and professionally. Would choose them again.

8 May 2026
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Reply from Bensons For Beds - Chippenham375

We're happy to hear that our beds have served you well! It's great that our team provided helpful advice on mattresses and that the delivery was prompt and professional. Thank you for choosing us again!

Team Bensons

Rated 5 out of 5 stars

Excellent Service

Excellent service right the way through from purchase to delivery!
Thank you 😊

30 April 2026
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Reply from Bensons For Beds - Chippenham375

We're happy to hear you received excellent service from purchase to delivery! Thank you for your positive feedback; it really means a lot to us!

Team Bensons

Rated 5 out of 5 stars

Glad we bought from Benson chippenham

Lots of information from buying to delivery
Excellent delivery drivers

25 April 2026
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Reply from Bensons For Beds - Chippenham375

Lovely to hear — clear information and excellent delivery is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!

Rated 5 out of 5 stars

Igel nano 4000i plush top mattress, Chippenham store

popped into Bensons for beds,just to have a look,was going to compare with another bed shop,that didn't happen in the end,as my hubby and myself settled for the igel nano 4000i plush top mattress, having had this mattress for a month now,we can honestly say we have had the best nights sleep ever,don't feel anything when one of us turns over.
Brilliant help from,Jeff and team no pressure into making,any purchases,all very professional,and very helpful,right down to the delivery, communication all the way through, absolutely excellent service, very highly recommended.credit to the company,5+stars.

22 March 2026
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Reply from Bensons For Beds - Chippenham375

Best nights’ sleep ever? That’s what we love to hear! Thanks for the 5+ stars 🙌
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist

Rated 5 out of 5 stars

So much more preferable than doing it yourself

I was in the market for both a hybrid mattress and a divan base but didn't really want the hassle of ordering them separately online from two different places. Which would have two different delivery days, a possible mismatch between the two and no chance of actually seeing and 'feeling' the products.
Whilst looking at divan bases on Bensons web site I noticed they also sold Simba mattresses. So I decided to visit the store and I'm so glad I did.
There was a great product range that could be tried out and all supported by really helpful, personable but not pushy, staff. There was no need for me to do any of the ordering admin and all I provided was a delivery date and of course the, very reasonable, cost.
Communications prior to delivery was exemplary along with the delivery of the new and removal of the old.
The whole process was hassle free and I have no hesitation in giving all involved top marks.

12 March 2026
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Reply from Bensons For Beds - Chippenham375

We're glad you enjoyed your experience in our store and found our staff helpful. It's great to know the delivery and removal service met your expectations, making the entire process hassle-free for you. Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

The company were good at letting us…

The company were good at letting us know on the progress of the bed and the delivery date and estimated time. Also the delivery men were quick and efficient and careful in taking the bed upstairs and positioning and removing the wrapping. Well done , thank you.

16 April 2026
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Reply from Bensons For Beds - Chippenham375

Thank you! We’re delighted you felt well informed throughout and that our delivery team provided quick, careful service.
We hope to welcome you back soon,
Megan | Customer Care Specialist

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