I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo. He was exceptionally helpful, knowledgeable, and patient throughout the proces... See more
Location
Switch locationUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... See more
Company replied
I love my new dunlopillows I got served by Lorenzo,what a caring knowledgeable man He made my shopping experience fun and painless I recommend asking for him to serve you great sale on now instore
Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... See more
Company details
About Bensons For Beds - Cambridge
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom
- 1223356994
4.8
Excellent
406 reviews
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Rubbish when there's problem with product
Returning customer. Happy in past when everything is good BUT was delivered a £2.4k mattress which was very different to the one in store and unbelievably uncomfortable. Bensons for Beds 40 night guarantee is worthless. You'll lose 10% of the value of the mattress, will not receive the difference if next one is cheaper, plus collection and delivery costs. Its win/win for them and does not protect you. We've had to buy a topper (from elsewhere) to make the mattress bareable. Manufacturer of the mattress was equally hopeless.
Once they've got your money, they just don't care.
31 January 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We regret that your recent mattress purchase and guarantee experience did not meet expectations. We appreciate your feedback as a returning customer. We'll review your comments to improve our services.
Thank you, Megan at Customer Care
Personal service
I was allowed to wonder around and try the bed without interference which I really appreciated. Then when I needed advice someone was available to help.
5 March 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that you appreciated the balance of independence and support during your visit. It's great to know our team was there when you needed assistance. Thanks for your feedback, Megan at Customer Care
Great customer service
Great customer service, let us look around and try beds without bugging us. When we had chosen the bed we wanted they were very helpful with delivery etc.
3 March 2025
Reply from Bensons For Beds - Cambridge
We appreciate your fantastic review! We're glad our team provided excellent customer service and helped you find the perfect bed. We hope you enjoy your purchase, Megan at Customer Care
Showed me the bed I wanted it was nice…
Showed me the bed I wanted it was nice to lie on very Comfortable it’s just the bed I really wanted lovely customer service which was really good thank you
25 February 2025
Reply from Bensons For Beds - Cambridge
We're happy you found the bed you wanted and that it's comfortable! It's great to hear you received lovely customer service. Thank you for your positive feedback, Megan at Customer Care
I was very impressed by the excellent knowledge of the sleep expert who helped me…
I was very impressed by the excellent customer service. Manju, the sleep expert who helped me make my choice was extremely knowledgeable and helpful, explaining the various options but without pressuring to buy. A wholly positive experience and I would certainly recommend the Cambridge branch of Benson for beds.
24 February 2025
Reply from Bensons For Beds - Cambridge
We appreciate you sharing your positive experience at our Cambridge branch. It's great to hear that our sleep expert was so helpful and informative, and that you felt no pressure to buy. We're glad you enjoyed your visit and would recommend us, Megan at Customer Care
No hard sales and happy to allow us to browse
A warm welcome from Monju who gave us ample time to browse without hovering. When asked for some more information he gave it quickly and knowledgeable, but again with no pressure. Once we decided on the furniture we needed, he provided us with the purchase order information succinctly.
23 February 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We appreciate your feedback and are happy to hear that you enjoyed your shopping experience. Our team strives to provide a welcoming atmosphere and helpful service without pressure. Thank you for choosing us, Megan at Customer Care
time for bed
assistant Monju was very helpful and explained the different types of mattresses to help us decide on the best one for us.
19 February 2025
Reply from Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're so glad to hear that our team member was helpful in guiding you to the perfect mattress! Take care, Megan at Customer Care
Staff were extremely helpful
Monju was extremely helpful, knowledgeable and friendly and my purchases, even though I had to separate into 2 orders, was relatively painless. I would highly recommend visiting this store to anyone looking for a new bed, mattress or bedroom accessories.
16 February 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're so glad to hear that you found our team member helpful, knowledgeable, and friendly. We appreciate your recommendation and are happy your purchases were relatively painless. Thanks for the positive feedback, Megan at Customer Care
new purchase of a king size bed
Henry, in our local Cambridge branch was extremely helpful and knowledgeable. He also gave us our own space to look and then answer any questions we had.
4 February 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that you found our Cambridge branch helpful. We appreciate your positive feedback regarding the knowledgeable service and comfortable browsing experience. Thank you, Megan at Customer Care
Henry the sales adviser was the key
Henry the sales adviser was the key. We wanted a mattress for our spare bed, so price was important. Henry was respectful of that and showed us a number of options. We bough a mattress in our price bracket (a half price good quality one). Thank you Henry , we will return in future.
27 January 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that our sales advisor helped you find a mattress that met your needs and budget. We appreciate your kind words and are glad you enjoyed your experience. Thank you for your positive feedback; we look forward to your return in the future, Megan at Customer Care
The sale manager was very professional…
The sale manager was very professional and really made us feel at ease.
Unfortunately we made a purchase and it will still be 6 weeks for it to be delivered.
31 January 2025
Reply from Bensons For Beds - Cambridge
We're glad the sales manager made you feel comfortable. We regret the delivery is taking longer than expected, and we appreciate your patience.
Take care,
Megan at Customer Care
A great store to buy from.
From a great meet and greet from a new member of staff who started my experience from when I entered the store to the friendly experienced sales man (Monju) to leaving,
He explained from the vast amount of mattresses and beds,the quality,range expensive to the lower own brand and extras on offer in the sale,very polite and knowledgeable a credit to the company.
28 January 2025
Reply from Bensons For Beds - Cambridge
We appreciate you sharing your positive experience. We're happy to hear that our staff provided you with excellent service and knowledge. We value your feedback and are glad you enjoyed your visit to our store.
Take care,
Megan at Customer Care
Customer service was great
Customer service was great. Henry and Rimsha were great and very patient with us
28 January 2025
Reply from Bensons For Beds - Cambridge
We appreciate your positive feedback! We're glad that our team offered great and patient service. Thank you for taking the time to share your experience, Megan at Customer Care
Very helpful staff giving us lots of…
Very helpful staff giving us lots of information so we could make an informed choice about what bed to buy for us
23 January 2025
Reply from Bensons For Beds - Cambridge
We're delighted to hear that our staff was so helpful in providing you with the information needed to choose the perfect bed for your needs.
Take care,
Megan at Customer Care
Great service
17 January 2025
Reply from Bensons For Beds - Cambridge
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. Take care, Megan at Customer Care
Monju could not have been more helpful
17 January 2025
Reply from Bensons For Beds - Cambridge
We are so happy to hear that you had such a positive experience. Thank you for sharing your feedback with us; we appreciate it.
Take care,
Megan at Customer Care
Staff were helpful and pleasant
Staff were helpful and pleasant. The lifting mechanism of the bed I bought there 7 years ago, outside the guarantee period, fell apart so they explained clearly what the options were to replace it.
17 January 2025
Reply from Bensons For Beds - Cambridge
We appreciate your positive feedback regarding our staff's helpfulness. We regret to hear about the bed issue after seven years and are glad we could clearly explain your replacement options. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service. Helpful friendly advice with no pressure selling.
16 January 2025
Reply from Bensons For Beds - Cambridge
We appreciate you sharing your positive experience! We are so glad our team provided helpful, friendly advice without pressure. Take care, Megan at Customer Care
Reply from Bensons For Beds - Cambridge
We appreciate you sharing your kind words. We are so pleased to hear that our team was helpful for you and met your needs.
Take care, Megan at Customer Care
We had an excellent experience
We had an excellent experience with Monju. He patiently guided us through a variety of mattress options and ultimately led us to a Sealy mattress that was exactly what we were looking for. He truly understood our needs and preferences, providing exceptional service throughout the process. His professionalism and expertise made the entire experience seamless and enjoyable. We couldn’t be happier with our choice and the outstanding service we received!
12 January 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that you had such a positive experience! It's great to know that our team member helped you find the perfect Sealy mattress. We appreciate you sharing your feedback and are glad you enjoyed the service.
Take care,
Megan at Customer Care
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