Whole experience was first class. Kept well informed from start to finish and cannot fault the superb customer service. Delivey men were very efficient, polite, friendly and very happy. Liked the w... See more
Company replied
Unit 2 Wey Retail Park, Royston Road, KT14 7NP Byfleet, Surrey, GB
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Whole experience was first class. Kept well informed from start to finish and cannot fault the superb customer service. Delivey men were very efficient, polite, friendly and very happy. Liked the w... See more
Company replied
I was allowed to browse without constant interruption and then when I asked for advice the salesman was very informative and constructive. I didn’t experience the hard sell which usually annoys me an... See more
They were closing down so got a good deal but when put through the till it was more than I expected / prices on website/ price on tickets so I went back - manager was fantastic sorted it all out kep... See more
Simon, the upper floor sales manager, was excellent. He guided us to a fantastically comfortable mattress, whilst also giving us alternatives to compare against. I researched a lot of online bed-i... See more
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Unit 2 Wey Retail Park, Royston Road, KT14 7NP, Byfleet, Surrey, United Kingdom
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Whole experience was first class. Kept well informed from start to finish and cannot fault the superb customer service. Delivey men were very efficient, polite, friendly and very happy. Liked the way the mattress was wrapped in plastic for protection and the old one also covered in plastic for return. No hassle throughout and would highly recommend Bensons to my friends. Not sure of location for review, but live in Suffolk.

Reply from Bensons For Beds - Byfleet
Arrived on time stated. Phoned before to reassure us. Helpful with advice about delivery of larger Mattress ie you take from bed to van and deliver from van to bed.
Good product, good store experience at Byfleet. Delivery guys Julio and Ollie were amazing-great ambassadors for Bensons
The bed base was not a great quality
the delivery service was terrible. Two man delivery and one of them arrogant and rude. Most unhelpful
No wouldn't recommend
They were closing down so got a good deal but when put through the till it was more than I expected / prices on website/ price on tickets so I went back - manager was fantastic sorted it all out kept me updated and refunded the difference- he is an asset to the team
We ordered a mattress from Bensons for Beds and the service was excellent. We kept well informed of delivery, and they delivery guys were polite and courteous.
Very good experience . Very informative in sales , very good communications until delivery and delivery men were very respectful of property.
From instore help with choosing the right bed and mattress within my budget, to communication and delivery and quality of products I couldnt be happier.
Well laid out shop & CLEAR pricing. Staff allowed you to browse in peace. The young man who dealt wit our order was so polite.Our first visit but we will be back.
We had fantastic help & service from Lorraine (at the Byfleet branch) choosing a mattress for my daughter. My daughter is over the moon with her new mattress.
We were able to try lots of beds without any pressure to buy one. We found the perfect bed that was comfortable, but would also fit our tight staircase as it was a modular zip and link design (who knew!). The Bensons staff member was excellent and very knowledgeable.
good service, but disappointed about £30 delivery charge & can’t collect from store, seems excessive
Ordering was easy. The delivery was on time and delivered to the room I wanted. They even offered to take their shoes off! It was a flat pack bed but went together easily with easy to follow instructions.
Went to the Byfleet branch and received excellent service, even from a new member of staff on his day one! Good support from the team. Delivered on the stated day. Very happy all round.
I was guided through the whole experience and given every option to try out the beds, so that I could purchase the best one for me.
Excellent range of products to view and very helpful advice and service, given without feeling under pressure.
Very helpful and patient staff. Knew lots about their products and what they had in stock. Reasonable about our budget restrictions and helpful with suggestions and letting us try a lot of beds!! Thank you Lorraine and Charlie! Top notch experience!
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