We can in looking for a specific bed and Kyle was able to adapt and create exactly what we needed and for a great price compared to some other retailers. Thanks so much for all of the help.
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Excellent customer service! The sales assistant was patient, knowledgeable and helped my elderly mother choose the best mattress for her needs. The cost was competitive with other quotes. The deliv... See more
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
704 reviews
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From start to finish
From start to finish , benson for beds were very good, kept in touch with me and delivered within the time schedule. Put bed in the room to be installed in. Thank you all.
31 January 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for the lovely review Michael! 😊 We’re delighted to hear the team kept everything on track from start to finish and made delivery nice and easy. Enjoy your new bed, and thanks again from all of us at Bensons for Beds,
Megan at Customer Care💜
Gerry's
From sales to delivery all good.Staff at Westwood very good not pushy.
Only moan is the amount of e mails between sales and delivery. Not necessary.
31 January 2026
Reply from Bensons For Beds - Broadstairs
We're glad you found our staff helpful and appreciate your positive feedback on the sales and delivery process. We'll review the number of emails sent between sales and delivery. Thank you,
Megan at Customer Care!
Assembly more difficult than expected
Sales process was seamless on visiting Broadstairs and initially had fantastic interaction with Tyrell who developed our understanding of range available.
We stepped out for a coffee to discuss then returned and with Tyrell indisposed then was greeted by Maxine and matters progressed to a purchase, with additional input from the Store Manager, Mark.
On return to home, reviewed receipt which gave to an enquiry which was managed efficiently by Tyrell on the phone, with a full explanation provided
26 January 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Thank you for sharing your experience Peter! 😊 We’re delighted to hear your visit to our Broadstairs store went so smoothly. It’s great to know Tyrell helped you explore the range and gave clear guidance, and that Maxine and Store Manager Mark were able to support you when you returned — true team effort!
We’re also really pleased Tyrell was able to resolve your follow‑up enquiry quickly and provide a full explanation.
Thanks again for choosing us, and we hope you enjoy your new purchase,
- Megan at Customer Care💜
Couldn’t fault them
Couldn’t fault them! From the purchasing to the delivery and assembly the team were great!
29 January 2026
Reply from Bensons For Beds - Broadstairs
We appreciate your positive feedback! We're so happy to hear the team provided a great purchasing, delivery, and assembly experience for you.
Looking forward to seeing you again!
Megan at Customer Care
Fantastic Staff
Fantastic Staff, really friendly and helpful, Tyrell was the one who helped with my sale and was very indepth and professional, suoer happy with the store
25 January 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our staff was really friendly and helpful! It's great to know the advisor was professional and in-depth. We appreciate your positive feedback!
Fantastic customer service
Fantastic customer service. Tyrell listened to me and was able to show me mattresses that suited my individual needs. Great relaxed experience I would recommend. Excellent customer care.
19 January 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're delighted to hear that you received fantastic customer service and that our team member listened to your needs. We appreciate your recommendation and are glad you had a relaxed experience.
Exceptionally pleased with everything
The two visits we made to Benson's Beds were welcoming, informative, friendly but professional.
On our 1st visit - We were given excellent data on beds which were thought to be useful to us.
On our 2nd visit again we were welcomed by Tyrell shown again beds we could be interested in and left alone to peruse. On our decision all the paperwork explained and was done for purchase and interest free credit. Delivery guys were great too
All in all - exceptionally pleased with everything
5 January 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found your visits welcoming, informative, and friendly! It's great that you received helpful data and were given space to peruse. We appreciate your recognition of the paperwork explanation and the delivery team's efforts. Thank you for your positive feedback!
I’m very happy with my purchase.
I’m very happy with my purchase from Bensons for Beds. Communication throughout was excellent and delivery was smooth and well organised. The delivery guys were great — friendly, efficient, and respectful of my home.
A special mention to Graham at the Westwood Cross branch, who was absolutely fabulous. He was knowledgeable, helpful, and made the whole buying process really easy.
Overall, a really positive experience and I wouldn’t hesitate to recommend them.
20 January 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had a positive experience with us. It's great to know that you found our communication excellent and the delivery smooth. We appreciate you mentioning the great service you received in-store, and we thank you for your recommendation.
Reply from Bensons For Beds - Broadstairs
Thank you for your positive feedback!
Reply from Bensons For Beds - Broadstairs
We're so happy to hear that you had such a good experience. Thank you for taking the time to share your positive feedback!
Sale person helpful
Sales person was polite and let us look around without us being pestered and was available when needed
Very helpful and informative
11 January 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that the salesperson was polite and attentive, providing assistance when you needed it. We appreciate your positive feedback and are glad you found them helpful and informative.
Order perfect from start to finish all…
Order perfect from start to finish all went smoothly
15 January 2026
Reply from Bensons For Beds - Broadstairs
We're so happy that everything went smoothly with your order from beginning to end. Thank you for sharing your positive experience with us!
Bensons for beds shop staff are great shame about the delivery
Bensons for beds shop staff are fantastic so helpful, friendly and just lovely.
The delivery team didn't want to carry the tempur mattress upstairs saying it will snap because it was cold , had to get someone else to carry it up the same morning and surprise foam didn't snap
12 January 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate your positive feedback regarding our shop staff. We're sorry to hear about the delivery issues you experienced with your mattress. We'll address this with our delivery team to ensure better service in the future. Thank you for bringing this to our attention.
Excellent advice and very pleased with…
Excellent advice and very pleased with the bed.
7 December 2025
Reply from Bensons For Beds - Broadstairs
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Broadstairs
Thank you for giving us 5 stars Jane! We’re so happy to hear it’s always a pleasure visiting Bensons Margate. We truly appreciate your loyalty and kind words,
Megan at Customer Care
Great service and good product at an…
Great service and good product at an affordable price.
6 January 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Thank you for your feedback ! We’re delighted you received great service and found a quality product at an affordable price—that’s exactly what we aim for! 😊
Best Wishes,
Megan at Customer Care!
Tyler was very friendly and very…
Tyler was very friendly and very patient.
We had alot of options to choose from .
Very happy with service
And product
3 January 2026
Reply from Bensons For Beds - Broadstairs
So happy you’re pleased with both the service and your product. Tyler is a star!
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care!
Kyle was very helpful and a pleasure to…
Kyle was very helpful and a pleasure to deal with.
2 January 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your feedback Lenard! We’re delighted to hear Kyle was so helpful and a pleasure to work with.
We’d love to serve you again in the future.
Megan at Customer Care
Helpful staff.
Very helpful staff but not pushy. We were able to freely try out mattresses without feeling pressurised.
31 December 2025
Reply from Bensons For Beds - Broadstairs
We’re so glad you had plenty of time to try out mattresses without any pressure – that’s how it should be! Thank you for your positive review – Lauryn at Customer Care 💜
Great range of products and very good…
Great range of products and very good service
30 December 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We’re so pleased to hear you enjoyed our wide range of products and experienced great service. Thank you for your positive review – Lauryn at Customer Care 💜
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