Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
Company replied
Location
Switch locationUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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See what reviewers are saying
Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... See more
Company replied
The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving... See more
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Company details
About Bensons For Beds - Bristol Imperial
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, United Kingdom
- 1179642525
4.8
Excellent
273 reviews
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Very helpfull and friendly thankyou Mrs…
Very helpfull and friendly thankyou Mrs Bennett
3 November 2026
Thumbs Up
Very happy with our purchase.
Excellent service from very pleasant staff.
Delivery on time by friendly driver.
Would not hesitate to recommend Bensons.
24 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First class and excellent service.
20 October 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for your kind words! We are thrilled to hear that you experienced top-notch care and support from our team. Providing a high-quality experience is always our main goal, and we look forward to serving you again soon!
Team Bensons
Sales lady was really friendly and gave…
Sales lady was really friendly and gave us good information.
Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
22 October 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our friendly sales team and that our delivery crew was so polite and respectful of your home. Taking that extra care is exactly how we like to look after our customers. We truly appreciate your support and hope you enjoy your new purchase!
Team Bensons
From ordering mattresses to delivery…
From ordering mattresses to delivery this was carried out in an efficient way by all staff concerned, everyone was polite, the store assistant was very knowledgable regarding the mattresses we looked at.
The two delivery men were very polite and helpful, and nothing was too much trouble with the delivery.
16 October 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your wonderful feedback! We are thrilled to hear that you experienced seamless service from our knowledgeable in-store team all the way through to our polite and helpful delivery crew. Your satisfaction is our priority, and we hope you thoroughly enjoy your new mattresses!
Team Bensons
Very helpful and very fast
10 October 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We're thrilled to hear that you found our service helpful and fast. Our team works hard to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Excellent service from start to finish
12 October 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Thanks for your feedback! 😊 We're thrilled to hear that you received excellent service from start to finish. Knowing that everything went smoothly throughout your experience is exactly what we strive for.
Thank you for choosing Bensons, and we hope you enjoy your new purchase for many years to come! ⭐
New Bed
Bensons have been excellent in their service delivery. The shop staff were really helpful and the place was fresh and modern. The bed was really good value and delivery was fast and on the day and time stated. The delivery team carried the bed up to the bedroom which was really helpful.
26 September 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our team and enjoyed your new bed. Our staff works hard to provide excellent service, and it's wonderful to know it made a difference for you. We appreciate your support and hope to see you again!
Everything went smoothly from start to…
Everything went smoothly from start to finish. The bed is so comfortable great choice fully supported by their expertise from the staff knowledge.
18 September 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your wonderful review! We're thrilled to hear that everything went smoothly and that you're enjoying your new bed. Our team takes pride in providing expert guidance, and it's great to know you felt supported. We appreciate your business and hope to see you again!
Friendly but bed was faulty and had to…
Friendly but bed was faulty and had to be replaced after 4 months.
20 September 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your feedback! We're glad to hear you found our team friendly. We apologize for the inconvenience with the bed and appreciate you bringing it to our attention. Your comfort is important to us, and we are committed to ensuring a better experience in the future.
Very helpful and friendly
Very helpful and friendly, could not have asked for better customer service.
3 September 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and your feedback motivates us to keep doing our best. We look forward to serving you again soon!
Great customer service from Lewis made…
Great customer service from Lewis made the experience easy and enjoyable
3 September 2026
Reply from Bensons For Beds - Bristol Imperial
We're delighted to hear that Lewis provided such great customer service and made your shopping experience easy and enjoyable! We'll be sure to pass on your kind feedback, and we're thrilled that he helped make your visit a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service in store
Excellent customer service in store, very experienced, knowledgable and helpful.
Excellent communication, delivery on time and was very smooth and efficient.
27 August 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team. Providing knowledgeable and efficient service is our top priority, and it's great to know we met your expectations. We look forward to serving you again!
i did not get to excited as i have has…
i did not get to excited as i have has 3 beds from you
and the matress on each one ended up faulty and had to be returned ,exchanged / refunded . if it happens to this one i have now ,i will not buy from you again ,
also i recieved damage to my landing double socket ,
it was smashed off the wall leaving exposed wires
26 August 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Hi Paul,
Thank you for taking the time to leave your review.
We're sorry to hear about your previous experiences with us and can understand your concerns given the issues you've encountered with past purchases. We are also very sorry to read of the plug socket damages. We have contacted you today to get this resolved.
Thank you,
Megan | Customer Care Specialist
The store experience was good
The store experience was good, knowledged staff with empathy & understanding our needs. Delivery was first class - kept advised with call as promised 30mins before arrival. Efficient and careful removal of old mattress and placing of new.
Excellent.
15 August 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were knowledgeable and empathetic to your needs. We're also delighted that our delivery team was first-class, keeping you informed and carefully handling your mattress.
Team Bensons
Reply from Bensons For Beds - Bristol Imperial
We're so pleased to hear that a member of our staff was very helpful and had your bed ready for collection! Thank you for your wonderful feedback.
Buy from Bensons beds
Our new king-size divan bed was delivered exactly at the time and date we were given. Two very cheery chaps set up the bed for us and removed all packaging - the whole delivery was done within 3 to 4 minutes. Excellent service
6 July 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased to hear about your excellent experience with us! It's wonderful that your delivery was exactly on time and that our team was so cheerful and efficient in setting up your new bed.
Staff was very helpful and informative.
Sharon was very helpful and informative without being at all pushy which we appreciated. She guided us through the process, explaining the various deals we were interested in and enabled us to find a bed we were happy with at a price we could afford.
30 June 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased our team member was helpful and informative without being pushy, guiding you through the process. It's wonderful that you found a bed you were happy with at an affordable price. Thank you for your kind feedback!
Team Bensons
The whole team at imperial park
The whole team at imperial park. Sharon (the manager) Julie who was from the cribbs store but covering at the time in imperial park) I nearly decided to buy a bed at dreams as it was on par to the one at bensons and but cheaper but because of the service I received from Julie at first I decided to go back to bensons. So basically customer service can help a customer decide overall more so than the product it self. Julie is a credit to the company. Also the aftersales bit was also good Gill was very lovely and helpful from customer services and Lewis at imperial park helped me too. Nothing was a bother nice bloke. Sharon sorted the delivery as I kept changing the date and she was on it even though they were busy. The delivery guys were lovely (I didnt take there names) one was from Birmingham and one Cheltenham but used to live in the area im in. Very lovely blokes and polite 😊 I would highly recommend bensons from this experience
23 June 2026
Reply from Bensons For Beds - Bristol Imperial
We are absolutely thrilled to hear about your wonderful experience with our team! It's fantastic to know that the exceptional service you received, particularly from our team members, made such a positive impact on your decision. We're delighted that our colleagues were able to assist you so effectively, from your initial visit to the smooth delivery of your purchase. Your kind words truly highlight the dedication of our staff.
Team Bensons
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