The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff i... See more
Company replied
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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See what reviewers are saying
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... See more
Company replied
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and... See more
Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
280 reviews
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Reply from Bensons For Beds - Bournemouth
Customer care is our priority—glad we delivered for you Mr Price! Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Great service in store
Great service in store. No pressure selling. Got loads of information which helped us to make our decision. Thanks
2 January 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback George! We’re so glad you enjoyed a pressure-free experience and found the information helpful. That’s exactly what we aim for!
We truly appreciate your feedback.
Megan at Customer Care
The sales man was amazing
The sales man was amazing, we told him our budget and our needs. he did not try and sale us anything above our budget, in fact he managed to save us a fair amount. credit where credit is due, the sales man made it soo easy for us and that is how it should be. no BS just right to the point in what we wanted and just what we needed.
29 December 2025
Reply from Bensons For Beds - Bournemouth
We’re thrilled our team made the process simple and stress-free while respecting your budget. We truly appreciate your feedback.
Megan at Customer Care
😊
Bensons was recommended to me by my…
Bensons was recommended to me by my Osteopath, and the salesman Ruben fulfilled every optimism that I had. He allowed me room to make my own decision completely unhindered and uninfluenced. Patient and informative throughout, he brightly addressed every question I had about any bed that I wanted to try, without being at all invasive, patronising, or pushy. He seemed to know all the stock very well, and I felt he was completely comfortable in his job, which made me completely confident in making my decision and purchase through him. He and two other members of staff that I briefly met, made the whole experience pleasant rather than tiresome.
20 December 2025
Reply from Bensons For Beds - Bournemouth
We’re delighted to hear Ruben made your experience so positive! Patient, informative, and completely pressure-free service is exactly what we aim for, and it’s fantastic to know you felt confident and comfortable throughout. 💜 Thank you for your positive review – Lauryn at Customer Care
Very supportive staff
Very supportive staff, the gentleman in Bournemouth shop helped us to find the most appropriate bedframe and mattress for my teenage girl. It delivered on time and I am very happy with the bedframe as well as matress!!!
Thanks a lot
18 November 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy to hear that our staff in Bournemouth were supportive in helping you find the perfect bedframe and mattress for your daughter. We appreciate your positive feedback on the delivery and product satisfaction!
Thank you, Team Bensons - Jess
Excellent range of products to suit all…
Excellent range of products to suit all budgets
Allowed time to peruse without any pressure
Staff were knowledgeable and helpful in helping inform our final choice
Definitely recommend the Branksome branch
3 December 2025
Reply from Bensons For Beds - Bournemouth
We appreciate you sharing your positive experience! We're happy to hear that you found an excellent range of products and that our team members were knowledgeable and helpful in informing your final choice.
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent
Roberto was the perfect salesman we told him what we wanted he then showed us everything in that range. No messing around we made our choice, paid and had a chat about delivery etc. Paid and left.
27 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review, Mary! You deserve nothing less than great customer service! I will pass this back to the store so that Roberto can be given the credit he deserves. - Team Bensons
Excellent sevice
The delivery team of Jakub and Csaba were excellent. They were courteous, polite and extremely helpful in offering to set up the mattress and base for us. We are both in our seventies and would have found it very difficult to cope with a very heavy mattress. Well done Benson's for employing such a competent team!
20 November 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for sharing! We’re so glad Jakub and Csaba made your delivery stress-free and went the extra mile to help. We’ll make sure they hear your kind words!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Competitive price range and quality products
Nice and speedy response
Competitive price range and quality products
22 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your amazing review! We’re glad you found our service quick, our prices competitive, and our products top quality. Your feedback means a lot to us — thank you for choosing us, Megan at Customer Care
Very good customer experience.
Saw desired items on line. Visited store to look at them. Warm welcome. Questions answered.
Phoned when ready to purchase. We were remembered which was nice. Delivery arranged for our chosen date.
All smoothly done. We now await our sofa beds.
22 October 2025
Reply from Bensons For Beds - Bournemouth
Thank you for sharing your experience! We’re delighted to hear that you received a warm welcome in-store, had your questions answered, and enjoyed smooth communication throughout the process. It’s wonderful that everything from choosing your items to arranging delivery went so seamlessly. We hope you love your new sofa beds!
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback. We’re pleased to hear that our team member provided helpful and informative support during your visit. Ensuring our customers feel confident and well-informed is always our priority.
Thank you for your positive review Linda – Lauryn at Customer Care 💜
A good experience
Glenn was very helpful and knowledgeable. Also friendly and not pushy like some sales people can be
6 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We’re so pleased Glenn made your experience enjoyable with his helpful, knowledgeable, and friendly approach. It’s great to hear he provided support without any pressure – that’s exactly what we aim for! 💜
Thank you for your positive review Elizabeth – Lauryn at Customer Care"
The assistant wasn’t very knowledgable
The assistant wasn’t very knowledgable. She seemed reluctant to serve us.
1 November 2025
Reply from Bensons For Beds - Bournemouth
Thanks for your feedback Diane. We're sorry to hear the service you received didn’t meet expectations. We aim to provide friendly and knowledgeable support, so it’s disappointing to hear this wasn’t your experience.
We’ll be reviewing this internally to ensure better service going forward. If you’d like to discuss this further, please feel free to reach out.
Best regards,
Megan
Customer Care Specialist
Lee was very efficient and polite and…
Lee was very efficient and polite and told me everything I needed to know
20 October 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you found our service efficient and informative. Thank you for sharing your positive experience with us! Lauryn at Customer Care 💜
Leigh was so helpful
Leigh was so helpful. I have sleeping problems due to a near death car accident some years ago.
Leigh really went the extra mile to help me find a suitable mattress.
A real champion for your business.
15 October 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that the assistance provided was so helpful in finding a suitable mattress to address your specific needs. We appreciate your positive feedback and are glad you had a great experience.
Thank you for your review – Lauryn at Customer Care 💜
Leaving this review for Mr Craig
Leaving this review for Mr Craig.
Amazing and super helpful. Genuinely cared about the sleep and gave recommendations on the best furniture - beds and mattresses to get.
Awesome discounts, and everyone had a laugh, a smile and a happy aura about them; it definitely wasn't forced.
Made me want to buy the mattress they have, so I can laugh more like them and not be grumpy. Power of a good bed and a good night's sleep.
14 October 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We appreciate you taking the time to leave us such a great review! We are happy to hear that they found our team helpful and enjoyed your experience. We hope you love their new mattress and get many good nights of sleep.
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bournemouth
We're happy to hear that we were helpful! Thank you for your positive feedback; we appreciate it.
Sleep well,
Megan at Customer Care⭐
Bed experience
Both the experience in shop and on delivery of my matress by John and Dan was easy and helpful.
7 October 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy that your in-store and delivery experiences were easy and helpful! Our team works hard to provide excellent service. Thank you for your review – Lauryn at Customer Care 💜
It was a pleasure buying our…
It was a pleasure buying our purchase...we looked around first, certainly not hassled whilst looking, saw what we liked and a very smooth purchase ensured...our chap was most helpful.
7 October 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We’re delighted to hear you enjoyed a hassle-free shopping experience and that our team was helpful throughout your purchase.
We hope you’re enjoying your new items!
Best Wishes,
Megan
The Bensons for Beds Care Team
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