Our initial experience was superb. The help we received in choosing the right mattress was excellent. There was no hard sell which we appreciated. We were left to our own devices in choosing the ri... See more
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We had such a lovely experience at Bensons for Beds, especially thanks to Monica. She was incredibly helpful and patient with us while we took what felt like forever to decide! 😂 Monica had such... See more
Company replied
Greeted as we came in and Kevin was very nice and nothing was too much trouble to help us Used a bed machine to decide what firmness we would require for the matters. Showed us round the showro... See more
Company replied
Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more
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Company details
About Bensons For Beds - Blackpool
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, United Kingdom
- 1253403456
4.9
Excellent
596 reviews
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Kevin in Blackpool was a superstar
Kevin at the Blackpool branch was super friendly, approachable and trustworthy. He was really patient with us and accommodated our two year old toddler who was with us.
1 July 2025
Reply from Bensons For Beds - Blackpool
Thank you for sharing your experience with Kevin at our Blackpool branch. We're thrilled to hear that he provided you with exceptional service and made your family feel welcome. We pride ourselves on being trustworthy and accommodating to all of our customers' needs. We hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Blackpool
Thank you so much for the positive feedback! We strive to provide exceptional customer service and it's great to hear that we were able to help. Your satisfaction is our top priority. Have a wonderful day! 😊
Megan at Customer Care
Superb service and knowledge
Julie greeted me as I was walking around, was very knowledgeable and friendly, she took time to answer all of my questions. I feel like she had my best interest at heart, trying to save me money and really looked after me, great customer service and knowledge of products
29 June 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you so much for your kind words! Julie is an invaluable member of our team and we're thrilled that she provided you with exceptional customer service and product knowledge. We always strive to put our customers first and we're glad that she was able to save you some money while doing so. We appreciate your business and look forward to seeing you again in the future. Take care, Megan at Customer Care
Monika was absolutely amazing
Monika was absolutely amazing, she remembered us from a previous visit and showed us what we wanted and asked for along with different options to consider
24 June 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member remembered you and provided excellent service, offering tailored options to consider. Thanks for your feedback, Megan at Customer Care
Wonderful customer service from the Blackpool Store
We purchased a superking bed from the Blackpool store and received excellent customer service from Gemma. From the moment Gemma introduced herself, we felt completely at ease, and she worked so hard in identifying the correct mattress and bed for my husband and I who suffer with back problems. We were absolutely delighted with Gemma’s knowledge and advice and cannot thank her enough. We would highly recommend you ask for Gemma when purchasing a bed at the Blackpool Store.
26 May 2025
Reply from Bensons For Beds - Blackpool
We're delighted to hear about the excellent service you received at our Blackpool store! We're so glad that you felt at ease and that our team member could help you find the perfect bed and mattress for your needs. Thank you for your recommendation, Megan at Customer Care.
Assistant was very helpful
Assistant was very helpful , explained all our options regarding which bed to consider and payment options
7 June 2025
Reply from Bensons For Beds - Blackpool
We appreciate you taking the time to leave us this wonderful review Mr and Mrs Smith! We're happy to hear that our team member was helpful in explaining your bed and payment options.
Take care, Megan at Customer Care
Bensons sorted delivery firm problems…
Bensons sorted delivery firm problems can't thank them enough.
30 May 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
We're happy to hear that the delivery issues were resolved. We appreciate you taking the time to leave us feedback. Take care, Megan at Customer Care
Originally the order had been priced…
Originally the order had been priced wrong we have to return to the store for the corrected paper work and £20 refund. The bed has been delivered but the collection was not put on the corrected order. Therefore, I have not received the service I requested and believed that I had paid for. Very disappointing overall. I have tried to contact Blackpool Bensons for Beds. However, they will not answer the phone.
13 May 2025
Reply from Bensons For Beds - Blackpool
We regret to hear about the pricing error, the collection issue, and the difficulty reaching our store Laura. We appreciate you bringing this to our attention and will review your order to improve our service. Thank you, Megan at Customer care
The store was bright
The store was bright , well layed out and a vast range to choose from.
Kevin introduced himself and left us to explore. We caught up with Kevin later .He explained bases, beds matrasses , colours , insurance and costs in a friendly manner .We where amazed by his knowledge.
The whole experience was excellent.
27 May 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you found our store bright and well-organised with a great selection. We're glad you appreciated the informative and friendly assistance you received. Thank you for your positive feedback, Megan at Customer care
Your staff where really friendly and…
Your staff where really friendly and helpful and gave us all the support we needed to help us choose the bed and mattress that we’re right for us.
29 May 2025
Reply from Bensons For Beds - Blackpool
We're so glad to hear that our team was friendly and supportive in helping you find the perfect bed and mattress. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Blackpool
We appreciate your feedback! We are glad you found our service friendly, knowledgeable, and free of pressure. Thanks for choosing us, Megan at Customer care
Amazing customer service with a very…first class
Amazing customer service with a very knowledgeable member of staff, and great discount in the sales.
24 May 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
We're happy to hear about the amazing customer service you received from our knowledgeable staff and the great sales discount you got. Take care, Megan at Customer care
The service I received at Bensons for…
The service I received at Bensons for Beds was excellent. We were given all the information required and were very satisfied with the experience.
26 May 2025
Reply from Bensons For Beds - Blackpool
We appreciate you taking the time to share your positive experience! We are happy to hear that you received excellent service and all the information you required. Thank you, Megan at Customer care
Excellent help from Julie in providing…
Excellent help from Julie in providing guidance in choosing a new bed.
22 May 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you received excellent guidance in choosing a new bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Reply from Bensons For Beds - Blackpool
Thank you so much for your kind words! Providing top-notch customer service and being helpful are our top priorities. We're glad we could make your experience with us a positive one. We appreciate your business! 😊 #CustomersFirst #HappyCustomers
easy bed buying
We were given a friendly welcome and shown beds to meet our requirements and given advice on various aspects of our intended purchase. The whole experience went smoothly.
28 April 2025
Reply from Bensons For Beds - Blackpool
Thank you for your kind words! We are thrilled to hear that our team was able to assist you with finding the perfect beds for your needs. We pride ourselves on providing exceptional service and making the buying process easy for our customers. We appreciate your business and hope you enjoy your new purchase!
Very professional and knowledgeable…
Very professional and knowledgeable staff. I had been looking online for a new bed for about 12 months and I just couldn’t commit to buying one. I went to the store and the whole experience was outstanding.
13 May 2025
Reply from Bensons For Beds - Blackpool
Wow, thank you for sharing your experience with our store! We are thrilled to hear that our staff was knowledgeable and professional and that you had a great experience overall. We are always here to help you find the perfect bed for your needs. We appreciate your support and hope to see you again soon!
Great choice of mattresses and very…
Great choice of mattresses and very helpful shop assistant
11 May 2025
Reply from Bensons For Beds - Blackpool
Thank you for the great review! We pride ourselves on providing top quality mattresses and exceptional customer service. We're glad you had a positive experience with our shop assistant. See you again soon!
Very helpful staff member
Very helpful staff member - Monica! Answered all the questions and made sure we got the best deal! Amazing service!
7 May 2025
Reply from Bensons For Beds - Blackpool
Thank you for leaving us a review! We are thrilled to hear that Monica provided you with exceptional service and helped you find the best deal. Our team strives to make every customer's experience amazing. We appreciate your business!
Reply from Bensons For Beds - Blackpool
"Thank you for your positive feedback! We strive to make our customers' shopping experience hassle-free and enjoyable. We appreciate your business and hope to see you again soon!"
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