Maria was more than helpful whilst choosing our bed. She gave us time to ponder but was willing to answer any questions. It was good that we were able to select, a bedframe, mattress and headboard to... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the r... See more
Company replied
The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to i... See more
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
412 reviews
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The girls in the Basingstoke branch were ace
The girls in the Basingstoke branch , Marie? We both utterly brilliant! Un pushy and helpful.
They need more commission! They deserve it. Am excited to receive my mattress!
Thank you
28 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you so much for the lovely feedback Claire! 😊 We’re delighted to hear Marie and the Basingstoke team were so helpful and refreshingly no‑pressure — we’ll definitely pass on your kind words. We’re excited for you to receive your new mattress too… happy sleeping ahead,
Megan | Customer Care Specialist✨
Good service all round. Helpful knowledgeable people who are…
Helpful, knowledgeable people who are willing to spend time to ensure that we got the right product for our needs instead of just being in a hurry to sell something to us.
23 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely review! We’re so pleased to hear our team took the time to help you find exactly the right product for your needs. No rushing, no pressure — just honest, helpful guidance. We really appreciate your feedback,
Megan | Customer Care Specialist💜
friendly and efficient service from…
Friendly and efficient service from start to finish including the in shop service
27 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely feedback! 😊 So glad the service was friendly and efficient from start to finish — including in‑store. We really appreciate it,
Megan | Customer Care Specialist✨
We were warmly welcomed by Lucia
We were warmly welcomed by Lucia. She walked with us around the store explaining what was available.
Her knowledge helped us to make a quick decision.
First time we have shopped and Bensons and would definitely recommend them
24 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you! Wonderful to hear Lucia gave you such a warm welcome and helped guide you through the options with her great knowledge. We’re delighted your first visit to Bensons was such a positive one — and we really appreciate the recommendation,
Megan at Customer Care💤
OK Ok OK OK OK
21 March 2026
Reply from Bensons For Beds - Basingstoke
OK sounds good — thanks for the review Mr Smith!
We appreciate your review,
Megan at Customer Care😊
The perfect bed, cant improve on oerfection. I am not offiliated with them
The perfect bed. Would highly recommend Benson for Beds. Best bed i have ever had. Nothing to difficult to find. Great quality too. Greatest sleep ive had in a long time.
Great care taken when delivering.
Cant see how they could do any better.
Great sleep too. So happt with my bed.
13 March 2026
Reply from Bensons For Beds - Basingstoke
Wow — the perfect bed and the best sleep? 💤✨ That’s what we love to hear! We’re thrilled everything from choosing your bed to delivery hit the mark. Enjoy every dreamy night in your new setup,
Megan at Customer Care
The whole process from sales (Maria) to…
The whole process from sales (Maria) to delivery was professional, helpful, courteous and efficient. Couldn’t have had a better experience.
13 March 2026
Reply from Bensons For Beds - Basingstoke
Phil,
We're happy to hear that the entire process, from sales to delivery, was professional, helpful, courteous, and efficient for you. We appreciate your feedback!
Team Bensons
Maria in the shop was really helpful…
Maria in the shop was really helpful with guiding us to the bed and mattress we wanted.
7 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re really pleased to hear that Maria was so helpful in guiding you to the bed and mattress that were the right fit for you. It’s great to know she made the experience smooth and supportive.
If there’s anything else we can help you with, please feel free to let us know,
Megan at Customer Care
Bensons offers a 40 day exchange but…
Bensons offers a 40 day exchange but they do not tell you that if there is a price increase in the same mattress you need to pay in the difference in the price . We asked to exchange the mattress from a medium to a firm. The mattress went up by £300 in 16days
1 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Judy Scorer,
We appreciate your feedback and are sorry to hear about the price difference you experienced during your exchange. We'll review this internally to see how we can improve our communication regarding price adjustments during exchanges.
Team Bensons
Reply from Bensons For Beds - Basingstoke
Katherine,
We appreciate your feedback and are so glad to hear you found our staff friendly and knowledgeable, and that the mattress met your expectations!
Team Bensons
Fantastic service
Went to our local Benson for beds in Basingstoke today.
What amazing service from Maria she was so friendly and helpful nothing was too much trouble.
Excellent service and well done.
4 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Donna Stevens,
We're so happy to hear about the amazing service you received! It's great to know that our staff member was friendly and helpful and that nothing was too much trouble. Thanks for your feedback.
Team Bensons
Thank you Tom
We went into the store with particular needs and a budget. Tom who served us knew where to point us towards recommendations of what to try and was amazing throughout the buying process by answering all and any questions we had. He made sure we knew all the details before we made a purchase and made sure we got the best deal possible.
5 February 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Lucy Morphew,
We're happy to hear that you received such great assistance in our store! It's wonderful that our team member provided recommendations and ensured you had all the details to make the best purchase. Thank you for your positive feedback.
Team Bensons
We were served my Maria and she was…
We were served my Maria and she was incredibly knowledgeable. We were also served by Lucy as well
1 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Georgette Dark,
We're happy to hear that you found the service incredibly knowledgeable. We appreciate you taking the time to share your positive experience with us.
Team Bensons
The whole experience started in the Showroom
The whole experience started in the Showroom. Very knowledgeable and very helpful staff who couldn’t be more helpful.
The delivery was very well executed,again by great people and on time.
1 March 2026
Reply from Bensons For Beds - Basingstoke
Jim Fomes,
We appreciate your positive feedback! We're so glad to hear that you found our showroom staff knowledgeable and helpful, and that your delivery was well-executed and on time.
Team Bensons
Exactly what we were looking for!
Tom (? Basingstoke) was incredibly helpful, and really listened to our situation and what we were looking for. He was so patient and knowledgeable, it really made a huge difference. Granted we had spent a few weeks already researching and testing mattresses at various retailers but it was extremely useful to have his thoughts which also confirmed ours. In all of the Bensons we'd visited, the staff were always polite, friendly and not pushy for a sale, it just makes the experience more relaxed and ultimately useful.
22 February 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re so pleased Tom could guide you with patience, expertise and a really personal approach. It’s great to hear that his advice supported the research you’d already done, and that your visits to other Bensons stores were just as friendly and pressure‑free. We’re thrilled the experience felt relaxed and genuinely helpful from start to finish.
Megan at Customer Care🙌
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing that our staff was helpful and easy to deal with! We are so glad you had a great experience.
Stewart - Team Bensons
An EXCELLANT experience
This was an excellent process from start to completion. The instore salesman was friendly and professional and provided clear advice. The delivery crew arrived early (not a problem for me) and rang me to let me know when they were enroute. Both men were friendly and treated my property respectfully.
19 February 2026
Reply from Bensons For Beds - Basingstoke
We're glad to hear the process was excellent from start to finish. It's great that the salesperson was friendly, professional, and provided clear advice, and the delivery crew were friendly and respectful of your property. Thank you for your positive review – Lauryn at Customer Care 💜
Very pleased with the mattress and the…
Very pleased with the mattress and the service
16 February 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing! We're so glad you're very pleased with the mattress and the service you received from our team. Thank you for your positive review – Lauryn at Customer Care 💜
The service we had in the shop was very…
The service we had in the shop was very good
13 February 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear about the very good service you received in the shop! We appreciate you sharing your positive experience with us.
New mattress
Ordering was easy and arranging collection of the old mattress simple
Delivery was onetime and quick and trouble free.
6 February 2026
Reply from Bensons For Beds - Basingstoke
We're happy the ordering process was easy and the collection of your old mattress was simple. It's great the delivery was on time, quick, and trouble-free! Michael @ Bensons for Beds.
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