The lady who served / helped us was lovely and extremely knowledgeable. She led us through the different types of mattress from soft to hard with different spring set ups and even let us go past th... See more
Company replied
Location
Switch locationUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... See more
Company replied
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... See more
Company replied
Visited the Altrincham store today, assisted by Jonathan. We found the perfect bed within budget. Jonathan was very helpful & knowledgeable. We were offered a variety of options in a polite and profe... See more
Company details
About Bensons For Beds - Altrincham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, United Kingdom
- 1619282704
4.6
Excellent
347 reviews
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Helpful and knowledgeable.
The lady who served / helped us was lovely and extremely knowledgeable.
She led us through the different types of mattress from soft to hard with different spring set ups and even let us go past the closing time for the store.
Brilliant.
26 September 2026
Reply from Bensons For Beds - Altrincham
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with excellent service and guidance. We always strive to go the extra mile for our customers. We appreciate your support and hope you enjoy your new mattress!
I bought what I thought was a sturdy…
I bought what I thought was a sturdy wardrobe from Bensons. I also paid an additional £100 for the joiner they recommended through the Altrincham branch. It was expensive and I expected it to last at least 10 years. It is falling to bits, I have tried liaising with customer services to find a suitable solution to this issue. It is like trying to get through to a brick wall. Please don't purchase products from this company (unless you like products that fall apart with no customer support and throwing £600 down the drain. Heads up my experience. I don't have tome to write reviews but I don’t like being ripped off so will now follow the legal processes
24 September 2026
Unprompted review
Reply from Bensons For Beds - Altrincham
We are truly sorry to hear about your extremely disappointing experience with the wardrobe you purchased and the difficulties you've faced with our customer service. It's clear this has been a very frustrating situation, especially after investing in both the product and the recommended assembly service. We understand your concerns about the durability of the item and the challenges in finding a resolution. Your feedback is very important to us, and we are taking your comments seriously to review our product quality and customer support processes.
Team Bensons
Very friendly staff and extremely…
Very friendly staff and extremely knowledgable service
20 September 2026
Reply from Bensons For Beds - Altrincham
Thank you for your wonderful feedback! We're thrilled to hear that you found our staff friendly and knowledgeable. We strive to provide the best service possible and your kind words motivate us to keep up the great work. We look forward to serving you again soon!
John, Altrincham branch.
The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wife's needs, not one for leaving reviews etc but will happily give credit where its deserved. Awaiting delivery, but am fully confident that if I require anything, I can just call the team at Altrincham and they will go that extra mile if possible.
22 September 2026
Reply from Bensons For Beds - Altrincham
We're so pleased to hear about your excellent experience with us! It's wonderful that our sales advisor provided such helpful and professional service, focusing on your needs without being pushy. We're confident our team will continue to assist you.
Team Bensons
Reply from Bensons For Beds - Altrincham
We're so pleased to hear that your delivery arrived on time and that our service was quick and efficient. Thank you for your positive feedback!
Team Bensons
Good communication and guidance
9 September 2026
Bed for older son…
The tried to sell me more than I wanted and I was clear what I wanted from the start. Wasn’t told how expensive the delivery was £80 seems excessive.
However son loves the bed
5 September 2026
Reply from Bensons For Beds - Altrincham
Hello Stephanie,
We are sorry to hear that your experience did not fully meet your expectations. We appreciate your comments regarding the sales process, and I'm sorry if you felt pressured towards options beyond what you had made clear you were looking for. We aim to listen to our customers' needs and provide suitable recommendations, so it's disappointing to hear that this was not your experience.
Thank you again for your honest comments, as they help us understand where we can improve both our service and communication in the future,
Megan | Customer Care Specialist
Visited the Altrincham store today
Visited the Altrincham store today, assisted by Jonathan. We found the perfect bed within budget. Jonathan was very helpful & knowledgeable. We were offered a variety of options in a polite and professional manner.
6 September 2026
Unprompted review
The staff member at altrincham…
The staff member at altrincham (Jonathan) was very helpful and not too pushy
31 August 2026
Easy way to buy a bed ..
Easy way to buy a bed ... plenty of choice ... numerous options ... helpful staff ... 50% off mattress so absolute bargain
28 August 2026
Reply from Bensons For Beds - Altrincham
Hi Lance,
Thank you for your wonderful review! 😊 We're so pleased to hear that buying your new bed was easy and straightforward. With plenty of choice and lots of options available, it's great to know our team helped you find exactly what you were looking for.
And who doesn't love a bargain? 🎉
Thank you for choosing us, and we hope you enjoy many comfortable and restful nights in your new bed,
Megan | Customer Care Specialist✨
The delivery and disassembly/assembly…
The delivery and disassembly/assembly work (Driver: SEAN, Driver Assistant: ANDY) of my bed and mattress is excellent, together with the ordering.
27 August 2026
I wouldn’t use Bensons for Beds again…
I wouldn’t use Bensons for Beds again and wouldn’t recommend either. I bought two beds and two mattresses and was very surprised that the delivery fee was an extortionate £75.
When I vocalised my surprise at the fee, the gentleman in the shop told me that that covered taking away the wrapping for the beds and the mattresses and that I could even ask the delivery driver to assemble the bed when it arrived.
None of this was true and what I though would be a simple and easy way to buy beds turned out to be a trip to the tip with a van in order to get rid of the large levels of plastic and cardboard wrapping the beds and the mattresses were encased in and my building them myself.
I have been left with the feeling that the salesman just told me absolutely anything to secure the sale and he wasn’t bothered about the impact of him telling untruths in order to get it.
I rang the shop on the same day to speak to the gentleman who had sold me the beds just for him to lie again and say that he was surprised they didn’t take the wrapping away and that he would ring his manager and that he would call me back with a refund on the delivery fee. He never did.
I have attempted to sort the matter out with the customer services department via email since 6th August but to no avail.
Rubbish service for overpriced beds.
6 August 2026
Reply from Bensons For Beds - Altrincham
We are very sorry to learn of the disappointment and frustration caused by your recent purchase and delivery experience. We have contacted you today to discuss this further with you.
Thank you for your patience,
Megan | Customer Care Specialist
Would definitely recommend….
I was delighted with my experience buying from Benson for Beds. Everyone from store to delivery was helpful and friendly. My order was handled efficiently and I’m very pleased with the product.
Would certainly recommend.
11 August 2026
Reply from Bensons For Beds - Altrincham
Hello Bernadette,
Thank you for your wonderful review! 😊 We're absolutely delighted to hear that your experience with Bensons for Beds was so positive from start to finish. It's fantastic to know that everyone you dealt with, from our in-store team to our delivery colleagues, was helpful, friendly, and efficient throughout the process.
We're especially pleased that your order was handled smoothly and that you're happy with your purchase. Thank you for your recommendation and for choosing us. We hope you enjoy your new bed for many comfortable nights ahead,
Megan | Customer Care Specialist
The service in the Altrincham store was…
The service in the Altrincham store was excellent! They were so patient and couldn’t have done more.
Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has been fantastic and no hassle whatsoever.
12 August 2026
Reply from Bensons For Beds - Altrincham
Thank you for your wonderful review! We are so pleased to hear that your experience at our Altrincham store was excellent and that our team was patient and helpful. We're delighted you're happy with your purchase and that the process has been hassle-free so far.
Team Bensons
Great experience overall
The guy in the showroom was excellent. He came over to help us, but didn't hang around. He was there when we needed him. Very helpful & friendly.
The delivery guys were okay, but one of them was a little heavy handed & damaged our ceiling. The company rang later that day & offered to pay for repairs, but I feel that if he'd have taken his time, it wouldn't have happened. We have sorted it out ourselves.
8 August 2026
Reply from Bensons For Beds - Altrincham
Hey Karen,
Thank you for your detailed feedback! 😊 We're delighted to hear that our showroom colleague was so helpful, friendly, and struck the right balance by being available when needed while still giving you space to browse.
We're also pleased that our team contacted you promptly regarding the damage caused during delivery and offered to cover the repair costs. While we're sorry this happened, we appreciate your understanding and are glad the issue was addressed quickly. Thank you for choosing us, and we hope you're enjoying your new purchase,
Megan | Customer Care Specialist🛏️
Shopping made easy
From entering the store to leaving we were made to feel very welcome. The staff are very helpful and funny, we love bit of banter whilst shopping. The boys answered all our questions with professionalism. Thank you for the lovely cup of coffee ☕️
11 August 2026
Reply from Bensons For Beds - Altrincham
We're so pleased to hear you felt welcome from the moment you entered our store! It's wonderful that our team was helpful and professional, and that you enjoyed the friendly banter while shopping. We're also glad you enjoyed your coffee!
Team Bensons
EThe service was excellent from sales…
EThe service was excellent from sales yo delivery.
31 July 2026
Reply from Bensons For Beds - Altrincham
We're so pleased to hear that your experience with us, from sales to delivery, was excellent. Thank you for sharing your positive feedback!
Team Bensons
Making buying a bed base easy.
Making buying a bed base easy.
And it was thanks to the assistant who we spoke to on entering the showroom.
he was helpful and explained everything to us.
30 July 2026
Reply from Bensons For Beds - Altrincham
We're so pleased to hear that our assistant made buying a bed base easy for you! It's wonderful that they were helpful and explained everything clearly. Enjoy a wonderful nights sleep!
Team Bensons
Delivery of a new mattress
The delivery guys (delivering a new mattress) noticed some of the screws on my bed had not been put in when built, it had not been built by Bensons originally (built by a friend) and they kindly went to the van and got the screws and fixed my bed and made it secure for me, they didnt have to do that and I think that was just a kind gesture which I appreciated thank you guys
24 July 2026
Reply from Bensons For Beds - Altrincham
Hi Karen,
Thank you for your wonderful review! We're delighted to hear our delivery team went above and beyond to help by securing your bed before setting up your new mattress. It's gestures like these that make a real difference, and we're so pleased their kindness and care were appreciated. We'll be sure to pass on your thanks to the team. Enjoy your new mattress,
Bensons for Beds😊
I would have given 6 stars apart from…
I would have given 6 stars apart from on delivery day I paid for installation and taking away of rubbish but apparent this was for the bed only - the bedside cabinet was not included and I should have been informed when ordering - no big issue as was easy to put together but it meant I had a trip to the top to dispose of all the packaging that I thought I had already paid for disposal
25 July 2026
Reply from Bensons For Beds - Altrincham
Hello Julie,
Thank you for your feedback! 😊 We're delighted to hear that you received such excellent personal service and that your overall experience was worthy of 6 stars! We're sorry for the misunderstanding regarding the installation and packaging removal for the bedside cabinet, and we appreciate your comments as this is something that should have been communicated more clearly when ordering. It's great to hear that it was easy to assemble and that this minor issue didn't detract too much from your experience. Thank you for choosing us, and we hope you enjoy your new furniture!
Megan | Customer Care Specialist
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