Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection... See more
Location
Switch location4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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See what reviewers are saying
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... See more
Company replied
Absolutely amazing from start to finish!! Order was easy, we were able to track the progress of our delivery- the delivery was very smooth and we had two very kind men that brought our madras’s at the... See more
Company replied
Just had Emma (Manager) sort us out with a new Seally Mattress... A really nice accommodating, informative & professional young lady that treated us with dignity & respect in relation to a d... See more
Company details
About Bensons For Beds - Aberdeen
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, United Kingdom
- 1224495862
4.7
Excellent
306 reviews
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Bought a bed
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection on the visible facing jointing of one of the legs. This obvious flaw was not pointed out by the delivery men. They told us they could not unbox the cabinet because it was against company procedure and left us to it. They left the mattress on the bed with corner protection still attached, which had to be cut off. So, the disappointing delivery performance and product did not match expectations carried over from the Sales/buying stage.
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were looked after by sales assistant…
We were looked after by sales assistant Nina who was very helpful.
21 July 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased you found our sales assistant very helpful. Thank you for your kind words!
Very helpfull staff
Very helpfull staff. Knowledgeable about product and patient layout showed us lots of options
22 July 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that our staff were very helpful and knowledgeable about our products, and that the layout showed you lots of options. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Aberdeen
We're so glad to hear that you had a great delivery experience! Thank you for taking the time to share your positive feedback with us.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear everything went well and you had a positive experience with us. Thank you for your kind feedback!
Bensons mattress
The whole transaction was excellently handled from store purchase to delivery.
Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.
The delivery was done with speed and tidiness and no fuss.
Well done Bensons, excellent service all round.
11 July 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that your entire transaction, from store purchase to delivery, was excellently handled. It's wonderful that our assistant was knowledgeable, pleasant, and friendly, going out of her way to help you. We're also delighted that the delivery was speedy, tidy, and fuss-free.
From start to finish the experience was…
From start to finish the experience was a pleasure.
Sales and delivery staff were great.
6 July 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that your entire experience, from start to finish, was a pleasure and that our sales and delivery staff were great. Thank you for your kind feedback!
Currently moving house and we went into…
Currently moving house and we went into the Kittybrewster branch and we have a great experience. Will definitely be back when it’s time to buy.
3 July 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen
It's wonderful to hear you had a great experience at our Kittybrewster branch while moving house! We look forward to welcoming you back when you're ready to buy.
Friendly staff
8 July 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your wonderful feedback!
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team kind. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team friendly and helpful. We appreciate your feedback!
Team Bensons
From start to finish the process was…
From start to finish the process was easy and straight forward. Everyone involved was helpful.
13 June 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased the process was easy and straightforward for you. We appreciate your kind words about our helpful team.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're happy to hear that.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so glad our team was helpful and knowledgeable. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so pleased your order arrived exactly on time as promised. Thank you for your feedback.
Team Bensons
Bensons bed
Bensons bed , they are tge goods bed if you sleeping i don't have the problème of the backache for me is said out the problems for the backache
5 June 2026
Reply from Bensons For Beds - Aberdeen
We're so happy to hear our bed has helped with your backache! Thank you for sharing your positive experience with us.
Team Bensons
No issues from purchase to delivery
No issues from purchase to delivery. Friendly staff all round
30 May 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased your experience was smooth and our staff friendly. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're delighted you had a great experience and found our staff friendly and helpful. Thank you for your feedback!
Team Bensons
The comfort of my bed is great
The comfort of my bed is great. I am enjoying my sleep on the comfort of Benson bed.
29 May 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased you're enjoying the comfort of your bed and sleeping well! Thank you for sharing your positive experience.
Team Bensons
Absolutely amazing from start to…
Absolutely amazing from start to finish!! Order was easy, we were able to track the progress of our delivery- the delivery was very smooth and we had two very kind men that brought our madras’s at the agreed time- the product is top quality- would highly recommend!!
25 May 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear your entire experience was amazing, from easy ordering to a smooth delivery with our kind team. It's wonderful you love the top-quality product!
Team Bensons
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