Belong Reviews 

DO NOT USE OR CONNECT WITH BELONG AT ANY COST.... THE ABSOLUTE "WORST" CUSTOMER SERVICE I HAVE EVER EXPERIENCED WOULD GIVE "ZERO" STARS BUT NOT AN OPTION.... PLACED AN ORDER FOR NBN, THEN FOUND OUT THEY DONT SUPPORT HOME PHONE WITH THEIR INTERNET SERVICE... SO IMMEDIATELY (WITHIN MINUTES) CONTACTED AND CANCELLED THIS ORDER (RECEIVED WRITTEN/TXT CONFORMATION OF CANCELLATION)... ONLY TO FIND OUT BELONG THEN WENT AHEAD AND DISSCONECTED MY PHONE AND TOOK MY NUMBER... SO NO PHONE OR INTERNET SINCE O5/04/22... SEVERAL ATTEMPTS TO CONTACT THEM NO CALLS BACK EVEN WHEN PEOMISED TO ESCALATE BY USELESS CUSTOMER SERVICE PERSON AND IF THEY DID ITS WHEN I CAN'T ANSWER (AT WORK) THEN THEY CLOSE COMPLAINT... SO YOU HAVE TO START PROCESS ALL OVER AGAIN... DO NOT BE FOOLED BY THEIR GLOSSY ADDS AND LOWER PRICES... YOU WILL BE "EXTREMELY DISAPPOINTED" 🤬

Best customer service ever experienced recently.Keven promptly communicated in Messenger and made sure I was kept informed while promptly resolving the issue.

Had issue with no connection. Belong were amazing. Turns out it was an NBN issue but Belong organised a fix in 3 days since my complaint....also a weekend so I'm sure would have been more swift otherwise.

Utter scam style company.
No way to ring or contact outside of email (they eventually move you on past Facebook Messenger). More than 2 months of back and forth emails for an issue that extends back to last year. Have been shuffled to around 10 different 'people'. They make no effort to review earlier conversations to know the problem and what 'fixes' have already been applied. They struggle to give a straight answer to the problem "what speeds are expected?", "At what point does someone get sent to investigate the issue?" When checking in they couldn't correctly check the right location, but 'investigated' another location 9 hours different.

Phone Internet service is terrible for a major populated region. Their troubleshoot is redundant, with terrible questions such as "have you checked flight mode is off?" How could I be communicating with the company if it was on? Have tried with various phones and sims, with all the same problems..... dial-up (worse really) speeds. Can't even load a 300 kB image without it stalling/having to retry multiple times. Speed tests of 0.9 mb - 9mb download rates at best.

This company stalling tactics and failure to address the issue, removes any praise I once gave.

Edit- Belong: Your response to contact back on Messenger is redundant. You know this is the step 1. I have even previously raised the issue in Messenger post emailing (tech support) and was told this, "revert back to email". This only reiterates stalling tactics and not addressing the issue.

Excellent customer service. The team are friendly and transparent in all their support.

I have been a customer of belong going on 4yrs now,great customer service 💯 prompt response,great NBN plans n mobiles,fast speeds,I hve recommended Belong 2 family n friends that have already signed up great prices compared 2 other companies you hve nothing 2 loose give them a call or simply jump online ❣️🌹💯🇦🇺💐

Belong team was very supportive and helping when I have moved home. Special thanks to ISHAQ.

belong are charging us 25 dollars a month for a service we cant use. we asked before if our samsung galaxy s21 would work with belong. they said yes. we ordered a free sim. we did what was nessecary to move our number from telstra to belong. belong now tell us that although we have paid them and are on a 25 dollar plan we will not be able to use our phone untill we go to a telstra office and pay them to unlock our phone.
and even though we wanted the 15 dollar plan we had to get the 25 dollar plan first and change over after the first month.
pathetic company.

Terrible service. We signed up with Belong, waited 2 weeks for nbn to connect us, two guys came around and said a hole would have to be drilled and they don't do that, so have to wait for someone else, though no appointment made. Belong then said that it should be connected by 15th June. Unacceptable. Tried to cancel order by email (as they have no phone!!) and find out how to return modem. Two emails sent and no response. Non existent diabolical service.

Facebook messenger response is quite prompt but email support is absolutely garbage. I will advise everyone to avoid Belong email support and try FB messenger to get great service.

Suresh has been very helpful with the issues I had he sorted out my modem and TV issues. I am not tech savvy but I found the instructions so easy to follow

Thanks so much Suresh

I would not recommend belong we have been with them for months an they are crap how many times it just drops out for no reason on a beautiful sunny day iam sitting here now from 4.45 pm till 7 pm again with no internet service what so ever for another how long your service is a joke an I will be looking a refund for the service you have not provided here we are the 19th of April an we have had no service for 7days an wont till they send someone out on the 22 all they say is trouble shooting is the way to fix it what joke

Since joining Belong I have constant poor or no mobile 3G/4G signals in my home & in my front yard. I lose many calls due to this constant problem. If I do happen to receive a signal it usually drops out during the call.
It's very annoying as I don't receive the service indicated!

Amazing service! Good communication, friendly reminders about upcoming technician appointment and a nice check up message after. Very grateful

There is absolutely no data no matter where i am in cbd in open air full signal strength but simply no data. Dont buy belong sim frm supermarket regardless how cheap it is!

So ive had so much trouble with providers. Ive checked my area and it is located in the inside 4 g area.
My internet speed is good and data flow is ok . But i cannot make a phone call. Im an older guy and have no emergency connection if i require it had no phone for over a week now.I keep getting emails back from belong which are quiet timely but just the same info not helping. They said they tried to call me ....der phone doesnt work.Im at a loss probably go back to dare i say it optus ...

The support team via the web were terrible to work with. They kept blaming PayPal for my problem and wouldn't list that it wasn't.

The Facebook team sorted things and helped.

Facebook team would have received 5 stars and the website support team had me ready to leave so I'd say a 0.

My internet was down and I contacted Belong and they had a technician out on the next available day and it was fixed no problem at all! Great communication and customer service!

Possibly the worst internet provider for the following reasons:
You have to send a message to make contact and then wait for a reply, this could take hours or days in my own experience.
While you’re awaiting the reply you are paying for a service that doesn’t work and you will be using your own data which is way more reliable, actually.
Then you have to wait days for a technician to come out, if the day and time suits you.
All the while paying for a service that could honestly be So Much Better.
As of now I am seeking another provider.
Update: the reply from Belong suggests to use Messenger. I have been waiting for a reply through there for over 12 hours now. Belong you have just shown how slow you are to reply, thus increasing my anger and complaints.

For the first 6 months the coverage from Belong was impeccable and we encountered no issues. Unfortunately in January 2022 we suddenly lost WIFI in the middle of a working day and the customer service from that point on was awful. In total we didn't have WIFI for 13 days and we chased and reached out on a daily basis. A customer service phone line is needed and the communication throughout from Belong was unbelievably poor. I advise messaging Belong through Facebook chat as this brought us the most success.