Bellway Reviews 

⭐⭐⭐⭐⭐ Outstanding Experience with Bellway – Highly Recommended

We have recently completed the purchase of our first home with Bellway, and we couldn't be happier with the entire experience.

From the beginning to completion, the process was smooth, well organised and remarkably stress-free. Communication was excellent throughout, and we were kept informed at every stage of the journey.

Our new home has been built to a very high standard. The quality of workmanship, attention to detail and overall finish have exceeded our expectations. We are genuinely impressed with the standard of our new home and are delighted with our purchase.

A very special thank you goes to Helen, our Sales Advisor. She has been absolutely outstanding throughout the entire process. Her professionalism, patience, dedication and genuine care made a tremendous difference to our experience. She was always available to answer our questions, kept us updated regularly, and went above and beyond to support us whenever challenges arose.

When our completion timeline became critical due to our family circumstances, Helen personally escalated our case, coordinated with the relevant teams and worked tirelessly to help us achieve a suitable completion date. Her commitment, compassion and exceptional customer service gave us complete confidence throughout the process.

Helen is a true asset to Bellway, and we are sincerely grateful for everything she did for our family.

We would have no hesitation in recommending Bellway to anyone looking to purchase a quality new-build home. If you're considering buying in Stoke-on-Trent, we especially hope you have the opportunity to work with Helen. Her professionalism and customer care are second to none.

Thank you, Bellway, for helping us achieve such an important milestone in our lives. We are truly grateful and look forward to creating many wonderful memories in our beautiful new home.

Chisom & Onyinye

So far our experience with Bellway has been brilliant

Santa has been extremely helpful and pleasant from start to finish with the process and Angela too with the initial enquiry

We’ve had very little issues so far with the home and the minor issues have been resolved or already booked in to be fixed

Anwyl & bellway have failed on this site the good people that paid over 300k for there houses. Anwyl & bellway have sold SOME houses off to the local authorities, houses worth £340k + are now occupied by Flintshire housing Association,and large areas now are occupied by local authority residents. The origanal idea was for a select few houses at a capped value but this area the cap seems to be 400k. The area could have been a lovely estate but unfortunately I wouldn’t recommend buying a property on this estate or the ashbury one across the road. Stay away from boulton close Anwyl & Flintshire council have royally shafted the paying residence there, people paying close to £400k for houses and living in a nightmare. This is probably more Anwyl than bellway from what I’ve seen and heard

3 years since the last house was sold and Bellway are still using contractors to rectify drain issues on the estate. No tarmac on the road. Paths crumbling away. Unfinished walls on communal areas. Weeds the size of trees growing OUT OF THE ROAD. Broken street lights left. Emails acknowledged without a Bellway worker attending site or discussing issues raised with you. Customer service via email is plecatory. You can be rightly upset with them, but they don't care. No movement towards finishing any works. No deadlines provided (not that they have kept to any they have previously given). Good luck with your Bellway purchases

Will was very polite and guided us through the process.

Sam at Bellway homes Langmead place was absolutely incredible from start to finish. We are now happily moved into our home and her dedication and customer care does not stop. She goes above and beyond to ensure a wonderful community is being built and even came in on her birthday! What dedication. Thank you Sam 🩷

Update in response to the reply***

A fire-door inspection identified a defect requiring remedial work shortly before Bellway’s warranty expired. I provided Bellway with the report (meanwhile warranty expired here), but months of back-and-forth followed without a clear answer or proper resolution. Initial responses from bellway were "my warranty expired (since it expired by the time commmunication started)", "wood moves over time" and "the door passed inspection on flat completion", literally warranty exists to cover defects that are found after a passed completion.

Bellway eventually agreed by phone to carry out the repair as “goodwill”, while avoiding responsibility. My tenant then had to take time off work on two separate occasions to provide access. Neither visit resulted in a completed, documented repair, and Bellway provided no measurements, report or clear explanation of what had been done.

The following day, I was simply asked to arrange yet another visit, with no response to my question of what was the purpose of the visit, yet again.

The Customer Resolution team has been ineffective, repetitive and dismissive throughout. They have shown no respect for my time, my tenant’s time or the stress caused by repeatedly chasing a basic resolution. I am still very confident that they have not went through the facts of the situation.

After months of emails, two wasted appointments and no proper outcome, this has been the worst customer experience I have ever had, and nothing can restore my faith to Bellway or their disrespectful customer support

*** I have been following your bellway complaints procedure, as well as escalated and my time is being wasted, and the escalation from your side was not done as per your procedure.

The service we received was amazing from start to finish this is my second Bellway home

All members of the sales team were friendly, very informative, enthusiastic and knowledgeable.
Each of them showed clearly that they were proud of ‘the site’ and really cared that they were doing all that the could for the client.
Thank you Charlotte and Donna.

We’ve had a great experience with buying our home, smooth from start to finish and they have been really supportive. Our home is beautiful and the aftercare is great.

Excellent communication from start to finish. The whole process was smooth, well managed, and stress-free. The team were professional, helpful, and always happy to answer any questions. Excellent customer service throughout.

I've dealt with 2 salespeople as there was a crossover, both were equally knowledgeable, helpful and attentive. I've had my site visit and Mark has been very accommodating and helpful with advice.
This is my second Bellway purchase, I think they're the best in their class of house builders.

Jos in the office was very helpful all the way through the purchase
Neil Armstrong the site manager was helpful

Buying our new home through Bellway has been a fantastic experience from start to finish. The whole process was smooth and well-organised.

The sales team (Sarah and Debbie) were friendly, knowledgeable, and always happy to answer any questions we had. They kept us informed throughout the entire journey and made us feel supported every step of the way.

The home demonstration appointment before we moved in was excellent and made us feel so much more confident about settling into our new home - (Thank you to Florin!) Everything was explained clearly, from how the heating system and appliances work to how to look after our new build home.

The quality of our new home is excellent, and we're really happy with the finish and attention to detail. Any small queries we had after moving in were dealt with quickly and professionally by the customer care team (Ella-May & Stefan), which gave us real confidence that Bellway genuinely cares about its customers.

We absolutely love our new home and would happily recommend Bellway to anyone looking for a high-quality new build. Thank you to everyone involved for making our home-buying journey such a positive and exciting experience!

My personal experience at bellway was fantastic..I had the fortune to been served from Kerry and Laura at bellway in horwich and both of them have me the best service I never experience, nothing was too much trouble for them. So so glad I choose bellway..thanks you again Laura and Kerry .x

Fantastic Experience with Our First Home!
We recently purchased our very first home, and the entire experience with Bellway has been fantastic. From start to finish, the process was made so much easier thanks to the incredible team.
A special shoutout goes to our sales officer, Kerry. She was absolutely amazing throughout the entire journey—always professional, approachable, and incredibly supportive. As first-time buyers, we had endless questions, but Kerry went above and beyond to keep us informed, reassured, and excited every step of the way.
The build quality is great, and we are absolutely loving our new home. Like any new build, there are a few snagging issues, but we are confident and hopeful that the team will have these sorted out for us very soon.

Very good experience. They listen and have great customer service.

Matt from the team based at Lucas Green development was super helpful throughout the whole process.
I want to thank Matt so much!
He is such an asset to the team and his role.
I feel he made the stress that usually comes with a purchase so much easier, he answered all queries, emails and calls promptly and at no point did I feel like I was kept waiting for information or support.
He was kind, warm and approachable and for such a big process of buying a home that’s a massive need, I wish more people could be like Matt in these situations.
I would happily purchase from Bellway again just based on my experience with Matt.

My Husband and 1 had an amazing experience with Bellway Team
SallyAnn made the process swift and easy.

She made the difference.

Thank you so much SallyAnn. Keep doing your good works.

From Lucky & Doreen