Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and value
Joanne was so friendly when we met her at the showroom in Bowburn. She helped us choose everything we needed for our new bathroom. The whole experience was excellent from the choosing of larger items to advice on the small things like the tap. The prices were very reasonable, great value for money. Communication was great right through to the delivery day. I cannot praise this company enough. Would highly recommend. We now have a beautiful stylish bathroom that was a fraction of the cost quoted by other companies.
12 March 2026
Reply from Bella Bathrooms
Hi Ann
Thank you so much for leaving us such a great review! I've passed on your praise to Joanne and she's so happy she was able to help. We hope you enjoy your new bathroom. Thanks again.
Kind regards
Bella Bathrooms
nice price for the specific toilet…
nice price for the specific toilet compared to other retailers and quick delivery thanks
16 March 2026
Reply from Bella Bathrooms
Hi Paul
Thanks for the 5 stars! Your feedback means a lot to us, and we’re truly grateful for your support
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Daniel
Thanks for the 5 stars and feedback, it made our day.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're thrilled to see you're happy with the product and delivery timescale.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for the 5 star review, we're glad to see you are happy with the delivery timescale for your order.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Stacey
Thanks for the 5 stars and for sharing your experience, it means a lot.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Janet
Thanks for taking the time to leave us a 5-star review. We're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Great service👍
16 March 2026
Reply from Bella Bathrooms
Hi Ricky
Thank you for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very happy with the service I received…
Very happy with the service I received from this company, customer support team is amazing . They are friendly and keen to help , I asked for Delivery pushed , as I needed to install this disabled set as quick as possible , thank you
10 March 2026
Reply from Bella Bathrooms
Hi Ismail
Thanks for taking the time to leave us such a positive review. The customer service team will be thrilled with the praise, thank you.
Kind regards
Bella Bathrooms
Excellent quick service with a good…
Excellent quick service with a good quality product
10 March 2026
Reply from Bella Bathrooms
Hi Ian
Thanks for the 5 stars. We really appreciate your excellent feedback.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Dennis
Thanks for the 5 star review, we're really grateful
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Elizabeth
Thanks for the 5 stars and feedback, we'd be glad you are happy with the service received. Thanks again
Kind regards
Bella Bathrooms
Great product range and fabulous…
Great product range and fabulous customer service. Very easy knowledgeable people to deal with. This is now our go to place for plumbing items for our house.
9 March 2026
Reply from Bella Bathrooms
Hi Jayne
Thank you so much for taking the time to leave us such a great review (and thanks for the biscuits). We really appreciate your custom.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Edward
Thank you so much for the 5 stars, we're glad to see you are happy with the service received during your collection.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Angela
Thanks for the 5-star review and feedback, they are very much appreciated.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for the 5 stars, we really appreciate your feedback.
Kind regards
Bella Bathrooms
Ordered a shower tray from Bella…
Ordered a shower tray from Bella Bathrooms which arrived damaged.
The company did send a replacement, which I appreciate, but they have refused to arrange collection of the broken tray. This has left me with a large, heavy concrete tray blocking my hallway.
Under the Consumer Rights Act 2015 retailers are responsible for the return or collection of faulty goods, so I am hoping the company will review this situation and arrange collection before I have to escalate.
***Edit to post reply from Bella Bathrooms below.***
Your reply is factually incorrect and is why we deemed it necessary to escalate the complaint and also email multiple times without receiving any positive response until nearly 2 weeks had elapsed.
Please see exact wording as received from your colleague on March 11th at 2.57pm:
Hi Matthew
Thanks for your email. Sorry for the delay in getting back to you, I have been waiting for a response regarding the collection.
I'm sorry, but I am unable to get the tray collected from you. I have tried all the options available to me, but to no avail.
I sincerely apologise for any inconvenience this has caused you.
Kind regards
Joanne
Bella Bathrooms
Thanks,
Joanne R
Customer Services, Bella Bathrooms
Tel: 0191 303 7771
27 February 2026
Unprompted review
Reply from Bella Bathrooms
Hi
I've investigated this and can see that Joanne had been trying to find a courier to collect the tray, but not where she refused to collect it. This should have been collected from you yesterday.
Kind regards
Bella Bathrooms
Absolutely amazing quality for the…
Absolutely amazing quality for the money and second to none service from bella bathrooms
10 March 2026
Unprompted review
Reply from Bella Bathrooms
Hi Lee
Many thanks for the 5 stars, we're glad you're happy with your items. I'll pass on your praise to the team. Thanks again
Kind regards
Bella Bathrooms
Found everything in one place
Found everything in one place. Good price, fast delivery. The only one issue was the delivery. We didnt have a time slot at all, just a day, which is complicated when you are working.
2 March 2026
Reply from Bella Bathrooms
Hi Diana
Thanks for the 5 stars, we're glad you're happy with your purchases and the price. We use third-party couriers, so although we can advise of the delivery day, we don't find out a time until they plan the driver's route. I'm sorry for any inconvenience this caused you, we do ask that they text you a timeslot.
Kind regards
Bella Bathrooms
Excellent service
Excellent service, delivered quickly and I’m very pleased with the quality of the product!
27 February 2026
Reply from Bella Bathrooms
Hi Emma
Thanks for the 5 star review. We're so glad to see you're happy with your purchase.
Kind regards
Bella Bathrooms
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