Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
Company replied
Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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very helpfull
very helpfull, great price, overall delighted with service , Joanne was very good, 10/10
11 May 2026
Reply from Bella Bathrooms
Hi Kevin
Thank you so much for the 5 stars. I've passed on your comments to Joanne, and she is over the moon she could help. We're very grateful for your feedback
Kind regards
Bella Bathrooms
Excellent service
Excellent service. Ordered over the phone had the parts next day as promised. Would def use again and would def recommend
7 May 2026
Reply from Bella Bathrooms
Hi Adam
Thank you so much for the excellent feedback and recommendation. It means a lot to the team.
Kind regards
Bella Bathrooms
Very pleased with the shower tray.
Very pleased with the shower tray.
Good product delivered efficiently in perfect condition.
5 May 2026
Reply from Bella Bathrooms
Hi Jon
Thank you so much for the 5 stars and great feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service
Great service, ordered on Tuesday afternoon and delivered by 9:30 Tuesday morning.
Also had a phone call once I had ordered on the Internet to make sure I had ordered everything I needed.
Will use again.
5 May 2026
Reply from Bella Bathrooms
Hi Stan
Thanks for the 5 stars and great feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Everyone very Helpful We had to order a…
Everyone very Helpful We had to order a new Bathroom at short notice and quotes were promptly sent
All items were available within 2 days of order
We were extremely satisfied
Id reccomend using Bella Bathrooms
28 April 2026
Reply from Bella Bathrooms
Hi David
Thank you so much for taking the time to leave us such a positive review. Your custom and recommendation are really appreciated.
Kind regards
Bella Bathrooms
Easy online ordering
Easy online ordering. Excellent customer service/information. Very good value for quality products. Collection made very straight forward, even brought our order straight to the car and loaded it for us.
Will definitely use Bella bathrooms again !
30 April 2026
Reply from Bella Bathrooms
Hi Theresa
Thanks for the 5 stars and great feedback, it is really appreciated. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Knowledgeable friendly staff
Helpful, friendly & knowledgeable staff. Kept me up to date with my order.
24 April 2026
Reply from Bella Bathrooms
Hi Sharon
Thanks for the 5 stars and lovely feedback, they are greatly appreciated. We hope you enjoy your new bathroom.
Kind regards
Bella Bathrooms
My 3rd Anti-slip shower tray from Bella…
My 3rd Anti-slip shower tray from Bella bathrooms. High quality stone resin, great price and deliver when they say they will.
23 April 2026
Reply from Bella Bathrooms
Hi Alister
Thanks for the 5 stars and feedback, we really appreciate your custom. Thanks again.
Kind regards
Bella Bathrooms
Called first
Called first, spoke to a lovely lady who helped, placed over on line called back as missed details out on address spoke to same lady who amended and items arrived next day. Will use again great service
28 April 2026
Reply from Bella Bathrooms
Hi Andrea
Thanks for taking the time to leave us such a lovely 5-star review. We're thrilled to see you would buy from us again. I'll pass on your kind words to the team.
Kind regards
Bella Bathrooms
Never had damaged goods and delivery…
Never had damaged goods and delivery has been spot on
27 April 2026
Reply from Bella Bathrooms
Hi Robert
Thanks for leaving us a 5 star review, we really appreciate your feedback.
Kind regards
Bella Bathrooms
First class service
First class service, bath delivered on time and in perfect condition. Kate and Joanne have a friendly manner when speaking on the phone, both are very helpful.
28 April 2026
Reply from Bella Bathrooms
Hi Mr Williams
Thank you so much for the 5 stars and great feedback. Kate and Joanne will be thrilled that they got a mention. Thanks again.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Pamela
Thanks for the 5 stars and feedback, we're glad to see you're happy with your ordering experience.
Kind regards
Bella Bathrooms
No advance warning for the delivery
I missed the text msg sent by the courier with 2hour window for estimated time of delivery. Nobody on site when courier arrived and goods were left unattended whilst I travelled 30mins from work. Better if courier had called 30mins before ETA.
21 April 2026
Reply from Bella Bathrooms
Hi Phil
I've checked with the courier, Homefleet, and they have advised that a text message was sent to the mobile number on your order the evening before - advising that your delivery would be the next day - and that another text was sent on the morning of delivery advising you of an ETA. Can you please confirm that you didn't receive either of these text messages so I can investigate this further?
Updated due to the updated review.
I'm sorry you missed the text message that was sent advising of your ETA. If we'd been made aware that there was going to be nobody there on the day of delivery, we could have arranged it for a day that was more convenient.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Silvia
Thanks for the 5 stars and feedback, it's greatly appreciated. If you need any further assistance, please let us know.
Kind regards
Bella Bathrooms
Always great service and products with…
Always great service and products with a fast delivery
20 April 2026
Reply from Bella Bathrooms
Hi Scott
Thanks for the 5 star review and great feedback, we're truly grateful.
Kind regards
Bella Bathrooms
Very good service
17 April 2026
Reply from Bella Bathrooms
Hi Michael
Thanks for the 5 stars! We're glad to see you're happy with the service received.
Kind regards
Bella Bathrooms
First time I have used Bella bathroom. Excellent customer service thank you
Excellent telesales and after sales
13 April 2026
Reply from Bella Bathrooms
Hi Mr Chaplin
Thank you so much for taking the time to leave us such lovely feedback, we glad you're happy with your first experience of Bella Bathrooms. Thanks again.
Kind regards
Bella Bathrooms
Great communications from the team
Great communications from the team. Fast and efficient service. Will most certainly be using Bella Bathrooms again for future projects.
13 April 2026
Reply from Bella Bathrooms
Hi Torben
Thanks for the great review and for the 5 stars, we're happy to see you would buy from us again. We are truly grateful for your feedback.
Kind regards
Bella Bathrooms
A vanity unit purchase
A vanity unit purchase: courier did not wait for an inspection. The item was not removed from box. Box was opened but after opening item was realised as unsuitable for purpose. The returns policy is such that must arrange courier - approx cost £100. To our knowledge goods were returned undamaged and courier showed goods returned as instructed. Somehow however Bella claimed and showed photos that goods were damaged at base (one panel). Refund was therefore refused. Sink unit not refunded despite separable and fully intact / resaleable - reason - part of package sold. Because we had not unpacked we are picking up full price for item we didn't actually ever fully view let alone try to install/use. Advice to future customers- take pictures of everything (boxes and contents packed and unpacked) at all angles at delivery preferably with courier present and same at return. I personally will not be using this supplier of bathroom furniture again. Would not recommend.
2 April 2026
Reply from Bella Bathrooms
Hi Philip
Your goods were delivered on the 4th of April, and you didn't request a return until the 14th, which was plenty of time to check the goods before you sent them back. Transit damage must be reported within the first 24 hours of delivery so any claims can be filed by us with the courier's insurance; the driver does not need to be present.
The goods arrived back to us damaged, and photographs were sent over to you as evidence - within 24 hours so you could claim from the courier that you paid to do you a service yourself.
Our terms state that we will only refund for goods that are in a resalable condition and unfortunately, a damaged item is not resalable. Regarding the advice to future customers, this is very helpful. Please take photos of the goods you are returning, so if they are damaged in transit on their return, you have the evidence for a claim.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Barry
Thank you so much for the 5 stars and great feedback, it's truly appreciated.
Kind regards
Bella Bathrooms
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